LensCraftersReviews of lenscrafters.com

I left my visit to LensCrafters today feeling really frustrated. I went in hoping to get eye prescriptions for myself and my son, only to be told that they no longer provide regular eye prescriptions and are now only offering medical prescriptions. What makes this even more disappointing is that LensCrafters seems to distance itself from responsibility by saying the optometrists are not directly theirs. But if they are providing the space for these services, there should still be some minimum standard of service and accountability. From a customer perspective, that distinction does not make much difference. It feels like a cash grab. Charging $189 for an exam that takes about 10 minutes is incredibly hard to justify. Without a proper prescription, I cannot even move forward with getting new glasses, which defeats the whole purpose of the visit. A few years ago, my eye exam cost around $50, and now the price has nearly quadrupled. For families, this is becoming unreasonable. I honestly wonder how many hours someone has to work just to afford eye exams for an entire family of five. Overall, this experience was disappointing, frustrating, and far more expensive than it should be.

In response to the bot's clearly copied and pasted response: I EMAILED YOU THE SAME DAY I WROTE MY REVIEW. This is case in point why your company is the worst. The company is full of liars and scammers. I ordered a pair of glasses that were poorly made and felt like I was looking out of a fishbowl. I returned them the next day. I called and spoke with multiple representatives who “assured” me that the claim submitted to my vision insurance would be cancelled and my benefits reinstated within 48 hours. It’s been 2 weeks and my benefits still haven’t been reinstated, so I called my vision insurance again, and this representative informed me that they were never notified, despite the last OUTSOURCED representative putting me on hold for 10 minutes while they supposedly spoke with someone at LensCrafters who confirmed the return and promised me that my benefits would be reinstated within 48 hours. The representative I spoke with today said there’s no record of that call. Extremely shady operations.

Ordered a pair of prescription glasses from the lenscrafters website. They shipped within a day and I received an email that they had been shipped with a tracking number. However the tracking showed no information for shipping was available, over a week later I was getting concerned so I contacted UPS and they hadn't received the package. So I contacted LensCrafters, she told me my order had been lost in transit. To which I responded that couldn't be the case because ups never received the item. She then changed it to "lost in our mailroom." So basically they never shipped my glasses, forgot about the order and I had to contact them to get a replacement. Thanks it's not like I need these to see or anything.

I purchased a Meta Ray-Ban frame and prescription lenses from LensCraft at Fashion Square Mall in Scottsdale, Arizona. I remain very disappointed with the service there. None of the customer service representatives seems knowledgeable about the products, and their behavior is unprofessional and disrespectful, especially when questioned about the misleading information provided. I spoke with a manager who outright accused me of lying. The staff at this location needs training, or the public should be aware of how they are treated. Please address this issue, as some of the treatment I experienced feels racially motivated.

I went there to get a nose pad replaced on glasses that I bought 20 years ago at a different LensCrafter. They did it quickly for no charge, did not even seem to care whether they were from LensCrafter or another provider. They were super nice about it. I will definitely be going back there when when it's time for my drivers license eye exam and to finally buy new glasses ! Store is at 3rd Ave and 81st in Manhattan.

Hello so when I first went in for the first time. It was so fast and easy, However when I came to pick up my glasses. That’s when they took a long time to get help getting my glasses home.

I stopped in at LensCrafters in Ala Moana Mall in Honolulu for a repair to my prescription sunglasses just a couple days ago. This wasn’t minor, I couldn’t even wear them in the condition they were in. Although they were not purchased there, Caitlin eagerly took on the challenge and within one minute made the needed repair that allowed me to wear my prescription glasses again! She was truly amazing with her abilities and proficiency in her customer care. She would not accept payment so please ask for her by name if you are in the area and need glasses to help me “pay it forward”.

I went to LensCrafters for a routine exam. I'm only slightly nearsighted. I only need glasses for driving to read street signs; I don't need them for business signs or highway signs. I don't need glasses for reading at all. LensCrafters would not give me a prescription, told me I was "legally blind" and shouldn't be driving. What BS!! I can read a TV screen in the living room from the kitchen without glasses. I think they get a 'kickback' for recommending eye surgeons.