LensCraftersReviews of lenscrafters.com

I wanted to leave a review of a product on the website, but i couldnt. Whatever I requested I got it, the glssses was the same, my prescription was right,my glasses fits good but at the site of the packaging that the product was put inside I was taking aback. Tracking info stated USPS but came in a UPS packaging , was messly sealed basically if i can put a picture here i will. At least the packaging should reflect what was purchased, it was quite expensive. This is more than a package that was damaged on its way to the Customer. I feel it was already old and extremely damaged.Took forever, to get it and you send the glases in this rubbish? I feel something such as glasses needs more protection. This is cheap marketing.

Josh at LensCrafters in Waldorf, MD store 0544, space 323 is fantastic! He was very knowledgeable, kind and professional! Please visit and ask for Josh!

Can you believe a Burberry frame broke on its own while being worn during an office meeting? No drop, no pressure, no mishandling — just normal use. When not in use, the glasses were always kept in the original case provided. I took them to LensCrafters and was initially reassured that the product carried a 2-year warranty. I was advised to submit an online claim, only to later receive a denial with the explanation that the damage was “not covered.” This raises serious concerns. Either the product is not genuine Burberry quality, or the craftsmanship is shockingly poor for a luxury brand. A premium frame should not fail under ordinary day-to-day use. Eyewear is meant to sit on a person’s face — not fall apart unexpectedly during professional meetings. Very disappointing experience, both in product quality and warranty handling. Sadly, instead of genuinely acknowledging the situation or investigating how a supposedly premium frame could break under normal use, the store manager’s solution was to offer an additional 10% discount on the purchase of another frame. That response felt deeply disappointing and honestly quite pathetic. When a customer raises a legitimate quality concern about a luxury product, the expectation is accountability and proper assessment — not a sales pitch to spend even more money. A frame breaking on its own during normal office use, despite being carefully handled and stored in its original case, should raise serious concerns about product quality and durability. Offering a small discount instead of standing behind the product only makes the experience feel even more dismissive and frustrating.

I placed an order for the thinnest lenses. I got the order but didn't like the frames. Had to wait over a week to get the refund to my HSA. I ordered new frames with THE SAME LENESES. I get an email 2 weeks after the order was place saying "I am reaching out to you today to inform you that your order has been cancelled due to the fact that we are no longer selling or making the 1.74 lenses for online orders. At this time I recommend going in a LensCrafters store to place the order as they will be able to fill the order there with the lens size you need." So they literally offer something on their site that they can't make me and now I have to wait months before my HSA is refunded and I have to reach out to them to reinstate my insurance benefits. I will tell every glasses wearing person I see to avoid Lenscrafters.

Happy to take your money, and then cancel your order without a refund, with ZERO notification as to why. We called and waited on hold only to be told that those lenses won't work with my script. I will happily go somewhere else that respects time and empathy.

Very bad experience. After 3 weeks of placing my order and being told that the order will take 7-10 days to arrive, I’m now told that the order was never submitted!! (So no glasses). Interestingly, I called a couple of times before to follow up and each time was told that all is good and I have to wait. Now I see that the order was never submitted. If you think that they offered me something special or an expedited service or anything you are wrong! I need to wait another “7-10 days” with fingers crossed 🤞 I’ve lost my trust anyway and won’t come back to this store or LensCrafters in general

After 4 attempts they are still defective. Never again. I am cutting my losses and will purchase elsewhere

Before two years ago, I bought Gucci glasses from this terrible place. At that time, customer service convinced me to pay extra for what they clearly told me was a 5-year insurance plan because Gucci glasses are expensive and I wanted peace of mind. Now, only two years later, I went back just to replace the lenses — not the whole glasses. The manager looked at my glasses and immediately told me I needed to replace the entire frame because “it might break soon,” even though my glasses are still completely fine. When I reminded her that I had insurance, she suddenly claimed that my insurance was only for ONE year and already expired. That is not what I was told when I paid for it. Someone there clearly lied to me just to take more money from me. On top of that, the treatment and customer service were awful. There is an employee named “Dee” who was extremely rude and disrespectful. I honestly do not recommend this place at all. They only care about taking your money, not helping customers. Be careful before buying anything from them.