LensCraftersReviews of lenscrafters.com

I had always bought my glasses at Costco. The lens seemed to scratch easily and the frame choice was limited. Recently I met a Lens Crafters employee at an event I was attending and he explained that they have various lens to choose from and if you have frames you like you can put the new lens in those frames. Well that was all I needed to hear. I went to my local lens crafters had an eye exam and I was impressed by the technicians performance and willingness to discuss my needs as far as my lens’s. I ordered my lens and gave the associate my frames. I saved a minimum of $400-$500 dollars. That made so much sense. Why buy frames if all one needs is new lens. The glasses arrived and during the girly inspection at the store they found a scratch on one lens so they sent the glasses back for a new lens. The came back and were ready for me to pick up in three days. The glasses are wonderful. My lens are progressive and transition. The progressive lens are perfect and easy to get use too. I like the experience so much my wife is going to them next for her lens to be put in her current frames.

I went to Lenscrafters in Daytona Beach Florida last year and purchased a pair of glasses with an expensive set of frames ( I don't remember the name ) and progressive lens with all the addon's; blue light, sun darkening, etc. The cost was over $700.00. In the store they looked and worked fine. After a few days I started to notice I was getting dizzy while wearing them. I planned to return to them and find out what the problem was, but I had an emergency in my family and had to leave town. I was gone almost 2 months. When I got back I went to Lenscrafters to get some help. They told me the vision area was not wide enough and I needed a more expensive lens, but their guarantee was only 30 days. I told them about my situation and that I would pay for the new lens. Their price was over $1000.00! just for the lens. How could they sell me lens and frame for $700 and then $1000 for replacement lens? This is sheer greed they saw someone they could take advantage of and tried. I left.

This is the one in National City and the address is: 3030 Plaza Bonita Rd. Spc 14. National City, Ca. 91950. I am writing to share a deeply disappointing experience regarding a recent EPP claim at LensCrafters. My wife and I were assisted by Beth and the store manager, Jessica. Unfortunately, the interaction—particularly with Beth—was unprofessional, confrontational, and lacking basic customer care. Rather than helping resolve the issue, the tone and approach made an already frustrating situation significantly worse. At the time of our original purchase, Jessica clearly advised us to enroll in the EPP, explaining that we could use the benefit to receive a second pair before the plan expired, as long as it was done within the appropriate timeframe. We relied on that guidance and acted in good faith. However, during our recent visit, we were unexpectedly required to surrender our original glasses in order to proceed with the claim. This requirement was never disclosed at the time of purchase and directly contradicts the explanation we were given. The policy language indicates that returns “may be required,” suggesting discretion—yet in our case, it was treated as mandatory without any explanation or flexibility. This lack of transparency and inconsistency is concerning. There was no indication on our receipt or purchase documentation that surrendering the original glasses would be required. If this is standard practice, it should be clearly communicated upfront—not introduced at the time of a claim. What is most disappointing is not just the policy confusion, but how it was handled. Good customer service involves clear communication, empathy, and a willingness to resolve concerns. Unfortunately, that was not our experience. This situation has significantly impacted my confidence in continuing to do business with LensCrafters. I had been considering purchasing prescription smart glasses—specifically Ray-Ban Meta Smart Glasses—through this location, but after this experience, I am reconsidering. I hope this feedback is taken seriously and used to improve both communication and customer service standards. Customers should feel informed, respected, and valued—not confused and dismissed. Overall, this experience fell well below expectations for customer satisfaction.

Justin at Barnes Crossing Tupelo MS went above and beyond for customer service for me and my twin ! We were double trouble and he helped us to both get awesome glasses and was very attentive to help us with youthful glasses for senior twins !! He knows customer service !!!

Darrell from the LensCrafters in Attleboro, MA was the biggest help to me! I felt like they went above and beyond to help me pick out the best frames for my face, and help me with my out of pocket vision insurance. They were definitely knowledgeable about what looked good on me. I thought they were just the sweetest and made my experience actually pretty fun!

Horrible and will never purchase through LensCrafters again. I spent a good amount of money on new lens and frame. Three months later both my lens have micro scratch defects on them. So much that it’s blurry to look through them. In order to get to talk to someone it’s nearly IMPOSSIBLE!! I bought the glasses online, not the store. The store wouldn’t even help me. You can’t speak to anyone over the phone you get sent a message to file a warranty. The warranty link they send doesn’t work. Their chat options are horrible. The chat agents are rude and will only send you a warranty link that doesn’t work. Or they will send you a phone number that reroutes you to a chat that gives you another link that doesn’t work. It’s a never ending circle of chats with non working links and phone numbers. They were quick to let me talk to someone when I was ordering them but now that there is a defect problem I can’t get ahold of anyone! Horrible! I am now out hundreds of dollars! I will NEVER buy anything else from them. I highly recommend you go somewhere else to get your eyewear.

I broke my frames which I had purchased in Florida. I had two people try to repair them and was told they were not repairable. I went in to LensCrafters in Hyannis and showed the frames to ELENA. She was so sweet and professional. I told her I would leave them with he to see what she could do. Less than 15 minutes later she called to tell me she had fixed them. I can’t thank her enough. She is a real asset to that company. Thank you.

The pin fell out in my glasses so I went to the lens crafter at the West Covina Plaza to see if some there could fix it. I was waited on promptly.I am sorry I didn’t get the women’s name that fixed them. She was pleasant and the glasses were fixed fast without ant problems.