LensCraftersReviews of lenscrafters.com

Worse ever and waste of time. Had pay $39 for scan of retina that dr couldn’t see half of it and dilated eyes anyway.weeks later still having double vision with no answers Tanger outlet location stay away Very aggravating when I have low allowance with insurance and end up worse

Extremely Disappointing and Misleading Experience with LensCrafters I had a very frustrating and disappointing experience with LensCrafters that I feel other customers should be warned about. I purchased glasses and also paid extra for their protection plan, believing it would give me peace of mind if anything changed or went wrong. Later, I went back for a new eye exam to check whether my prescription had changed. After the exam, I was told that because I now had a new prescription, my protection plan was somehow no longer valid and could not be applied. Instead of honoring the plan or offering a fair solution, they told me I would have to pay again for the exact same frames I already had coverage on. That makes absolutely no sense. A protection plan should not become useless simply because your prescription changes — especially when the frames themselves are the same. It felt misleading, unfair, and like the fine print is being used against customers after the sale. To make matters worse, when I tried to raise concerns and leave feedback, it has felt like they are making it difficult or impossible for me to leave a proper review about the original purchase and experience. Overall, this experience has left me feeling misled and taken advantage of. I would strongly caution anyone considering purchasing the LensCrafters protection plan to ask very specific questions in writing before buying, because what you think you’re covered for may not be what they actually honor later. Very disappointed. Update: Generic response, no real resolution After posting my review, LensCrafters responded with a generic copy-and-paste message saying they were “sorry to hear” about my experience and asked me to either email them or submit my information through their in-store complaint form. The problem is: I already used their complaint process, and this just feels like being sent in circles instead of actually resolving the issue. My original issue still stands: I paid for a protection plan on my glasses, then after getting a new eye exam and updated prescription, I was told the plan was no longer valid and could not be applied — even though I wanted the exact same frames that were supposedly covered. Instead, I was told I would need to pay again for the same frames. That feels misleading and unfair. A protection plan should not become useless simply because your prescription changes, especially when the frames themselves are the same. Their public reply looks polite, but so far it has not addressed the actual problem or offered a real solution. Customers should be cautious and make sure they get the exact terms of any “protection plan” in writing before purchasing.

sharin was wonderful and helped me with a pair of glasses that was so heavy causing headaches. she took her time and listened and fitted me with the perfect pair of glasses. her customer service and care for customers is top notch and she is an an amazing person making every eyeglass experience seamless. thanks so much

We stopped at LensCrafters yesterday for eye exams and to purchase glasses. The woman at the front desk was great, and the doctor was excellent. Up until the point of choosing glasses, the experience was very positive. My wife picked out five pairs of frames and I picked out five pairs as well. When it came time to finalize the purchase, we sat down with Tim, and that’s when the experience went downhill. Tim was rude, insulting, and repeatedly told us he had been a comedian at some point in his life. Unfortunately, the way he spoke to us came across as unprofessional and disrespectful rather than funny. The situation became so uncomfortable that I eventually had to walk out of the store. We had already invested several hours into the process, so we went to another LensCrafters location to finish the order since the exams had already been done. While we were there, Tim’s name came up, and several employees began laughing and said something along the lines of “Tim’s customers are here again.” That made it seem like this type of complaint is a common occurrence, which was very concerning. Between the eye exams and trying to complete the purchase, we spent nearly six hours dealing with this situation. My wife ended up spending $1,200 on her glasses there, but we left and went to another store where we spent an additional $1,500 just to finish what should have been a straightforward purchase. Based on this experience, I will not be using LensCrafters again. It’s disappointing because the front staff and doctor were great, but the behavior we experienced during the sales process completely ruined the experience.

I am extremely disappointed with my recent experience at LensCrafters. I attempted to purchase glasses and noticed that the exact same lenses and frames were listed at a lower price online compared to the price quoted in the store. When I asked the store associate if they would match their own online pricing, I was told that they would not price match the prices listed on their own website. This policy makes no sense from a customer’s perspective. As a customer, I expect consistency between a company’s online pricing and its in-store pricing, especially when it is the same company selling the exact same product. Being asked to pay more simply because I am physically in the store feels misleading and unfair. I believe companies should stand behind the prices they advertise and treat customers consistently regardless of whether they shop online or in person. This experience has left me frustrated and questioning whether I should continue doing business with LensCrafters in the future. I hope LensCrafters reevaluates this policy and provides better transparency and fairness for customers moving forward.

Terrible experience at this branch. Pray you don’t need the lab to change your lenses. Lab person does not work on weekends. You have to take time off from work to change the lenses. When I finally made it, they told me lab person is not working. They refused to refund me.

Location: 5535 W Loop 1604 N, San Antonio, TX 78253 We came in to get glasses. Next door was the actual Optometrist Clinic, so it made it very convenient as they were both covered in our insurance. However, a sales clerk ran CareCredit as a regular credit card rather than as the interest free promo. The Management was very quick to fix things. My husband returned the next day and we got two pairs of my Swarovski and my husband got Oakley wrap around sunglasses and regular script. The customer service was top notch. They are very busy, so expectations should be that they do not rush their clients. So being a little patient pays off greatly. Only one star taken off because I explicitly stated that it had to be run as the promo. Glasses didn’t take more than two weeks and one pair for me was available within days. I highly recommend giving them a chance. Yes, they are not the cheapest but they take care of you and have a decent warranty.

For online experience: Immediately after you order you can't make any change to cancel, and the return process is atrocious, you have to complete a huge survey and then return the item using their packaging and label.