LensCraftersReviews of lenscrafters.com

I have been a customer for years and am disgusted with my latest transaction. I bought a pair of glasses with progressive lenses less than 2 years ago. At the time I got the 1 year warranty on breakage etc. A couple months ago I noticed something odd with one of the lenses. There is some sort of lamination on the lens that is flaking off. Its right where I generally look through in my line of sight. At first it looked like a scratch but has been gradually getting bigger. There is some sort of failure in the coating and its getting worse. When I spoke to an associate at the store she said "Oh how long have you had those?" and I told her about 18 months. She then said; "oh those usually last 3 years or so." She asked about how I clean them and if I work around heat or chemicals. I said I don't and that I only use lens cleaner occasionally and only use a glasses polishing cloth to clean the lenses. I told them I was willing to replace that lens and figured since this seems like a flaw we could work something out, ( reduced price, etc). I was told they would have to replace BOTH lenses and it would cost me over $800 to do it even with insurance. I couldn't believe it. I was a bit taken aback that there was no offer for some sort of discount. Then I started thinking about it more and and it really started to make me angry. What she said then clicked: 3 years. So you pay $800 and you might get 3 years out of them? That's pathetic. However it gets even better. I then sent an email to corporate Lenscrafters and got back canned AI generated responses stating their policies and how its past warranty.... Yes I know that but these lenses are falling apart after 18 months, that seems like a flaw in the materials that they are aware of considering what the store clerk told me on the phone. I had to back and forth with this AI bot answering me and I don't believe I ever got through to a REAL person. In the end they offered a slight discount on a whole new pair of glasses. Why? Why would I want another pair of their glasses if they are going to fall apart again and cost me MORE money? The AI would only continue to spout policy. Cold, non-human, zero empathy. I will never buy glasses from them again. I have been using them for over 30 years. Their AI BOT, and indifference to the problem I'm having has cost them a customer. If you get the extra coatings and what not on your glasses there you are out of luck if something happens to them. Even their warranty seems to skirt around lens integrity. Buy your glasses elsewhere. * Response to the LensCrafters AUTO AI response below* I have already done all this AI Bot. This shows how little they care about their customers. They just use AI Bot responses in here like they do for their customer service. This is beyond ridiculous. How does LensCrafters stay in business? The news media needs to be made aware as well as State Attorney Generals offices.

Purchased glasses from Lenscrafters. Could only see clearly by tilting head down and looking through top of lenses. Took back to store and found they had miscalculated the focal point. Ordered new lenses but after awhile noticed scratches on both lenses. Went back but was told since after the 30 day period, nothing could be done. I would have thought the period would restart after the new lenses. Regardless, I'm not sure they included the scratch coating on the new lenses. Now stuck with scratched glasses. Back to Walmart or Costco. Never had a problem with their product.

Ordered prescription sunglasses online without problems. Order status updated to "in progress" and I was excited in the anticipation of getting my new sunglasses on the delivery date I was given. After a week or so I started checking the status online. For several days there was no change in the status. Today I got online to check the status and it changed to... CANCELED!!!! No calls, no emails nothing to inform me that my order had been canceled. I called and very luckily got right through to a CSR. The very pleasant lady told me they canceled it because the prescription wouldn't work with the glasses I chose. Yet, the website allowed me to select them without any problems and in fact allows for even higher prescriptions. Fine, frames don't work I get that happens. But to allow the transaction to go through? And then to process it for almost 2 weeks? AND THE BIGGEST ISSUE, THEY CANT CALL/EMAIL THE CUSTOMER TO TELL THEM? So had i not been checking frequently I could have waited indefinitely!! I neeeeeded those glasses and now I have to find different frames and start the whole process again! Had they prevented the transaction to begin with or canceled it immediately and not 2 weeks later, I could have ordered new frames by now. BUT THEIR POOR CUSTOMER SERVICE prevented that. All I can say is never again and I will tell everyone I can to avoid LensCrafters online.

Pathetic service

My husband and I went to LensCrafters and ordered some glasses but we thought the prescription might be wrong so the next day we went in and asked to get our money back. I paid $720 cash and put 450 something on my debit card. It's been since February 9 and now it is April 20 still have not received my money. They have the 30 day money back guarantee. I don't understand it. I didn't even get the glasses and they just give me the runaround About giving me my money back. I guess I'm going to have to take them to Small Claims Court. I don't know what else to do.

A few weeks ago I scheduled an appt for an eye exam. I called today to confirm the appt that was made for tomorrow. I had to call multiple times as message stated to call back during business hours. My calls were during business hours. Finally I was able to speak with a representative. They had no record of my appt or even my name. The representative said there was an opening at the time I was told I had an appointment. I took it and then was sent a txt to confirm and was to have a link to fill out paperwork. The txt came but there was no link and the representative said then I would have to come in early to fill out the paperwork. I decided that this company was rife with glitches and decided to cancel my eye exam.

We got a pair of expensive eye prescription glasses for my husband from white oaks London Ontario branch last July. Couple of months later we were away for few months my husband started experiencing issues with only the sunglasses. We went back to the store to explain the issue. The optician who helped us initially is Lia who said they will talk to branch manager, Kristie at whiteoaks mall and get back to us. The manager was away on a trip so we waited for a week then the manager contacted us but didn’t even investigate the issue. she started telling us lies after Lies. She lied about the type of the lenses then she lied about my husband calling the store on the same day we ordered it to upgrade to a better lenses which never happened since we are not knowledgeable on lenses. She then said we’ll fix them only if we pay extra money but they don’t guarantee it once we pay we can’t do anything about it. Basically we’ll pay the money and then throw it in the garbage. So we decided to do our own investigation to understand what kind of lenses they actually used verses what the manager is saying. We did our own investigation to find out she lied to us and that the lenses they used on both glasses are not what is written on the receipt and what the manager told us they used on the glasses. We will never go to LensCrafters at white oaks mall again and we’ll make sure to tell our family and friends not to do so. We will never go to LensCrafters at white oaks mall again and we’ll make sure to tell our family and friends not to do so.

I received my order 21742889078952 The right lens was made incorrectly with a minus not a plus prescription as was shown on my uploaded prescription. I took them back to the store and was told I would have to pay to have a new right lens put in. This was LensCrafters’s error not mine and I should not have to pay to get the correct glasses when I uploaded the correct prescription. LensCrafters has just lost my business, both current and future. The store shipped back my glasses for a refund, but I am out my time and having the correct glasses made, and will now have to buy them somewhere else.