LensCraftersReviews of lenscrafters.com

They know what there doing.So happy went back because first script wasn't clear enough, and the Dr. totally hooked it up!!

I bought prescription glasses in December 2020 and returned them a week later. We are now at April 2021 and I still have not received my refund despite calling them on a weekly basis. This is the craziest thing I have ever been involved with in my 61 years of my life. LesCrafters ha the most ridiculous so called customer service I have ever seen. If I could choose 0 out of 5 stars I would have.

So many things not good here... 1st: they don't give you a full prescription so you can have prescriptions filled on line...they wouldn't give the PD 2: Ordered a pair of bifocal sunglasses...waited for them to arrive...I live 40 miles out...got them in the mail and no shaded lenses...now have to wait two weeks to return them 3. When I called they said they could send me the lenses and did I know someone that could put them in? I asked how I should pay for the service and they replied they didn't know Pretty poor customer service...on the bright side the prescription is very good

Optician refused to use hand sanitizer in my presence. I was told to use store provided sanitizer which I did. When I requested that he do the same, he refused and said he already had after the last patient. When I arrived, he was sitting at a counter, touching things All personnel should be required to use sanitizer immediately before engaging with a client in their presence!

Never received my eyeglasses after ordering online. They kept sending notifications that they had shipped but that was not true. Not willing to expedite to my satisfaction. WILL NEVER ORDER ONLINE WITH THEM AGAIN.

Was asked by Lenscrafters to provide review of my purchase. After posting it, got this email....if you are thinking of buying from them, Read this pls: Verydisappointed123, We appreciate your feedback and thank you for taking the time to leave a review on our site. Unfortunately, it does not meet our website guidelines, so we are notifying you to provide an opportunity to resubmit. Your review cannot be approved because it: · Focuses on in-store experience and not on purchased product · Mentions a competitor · Directs business away · Includes personally identifiable information · Mentions shipping complaints · Including inappropriate media · Contains a URL · Is vague or needs more detail · Includes profanity Submit something new Thank you again for your valued feedback, and we hope to publish your next review Thanks again, LensCrafters Great Frames...Customer Service less so Love these frames. They are light and durable. Highly recommend them. I will NOT be using Lenscrafters ever again. With COVID was concerned about going to Lenscrafter's in Oshawa Centre. When we did go in and ask about the way the premium lens were constructed (the top focus area is an issue and wished to change it), I was first told that I was 3 days out of my 30 day warranty and that I would have to call the manager. When I mentioned that I felt, given the situation, 3 days was not unreasonable to be late coming in, it was suggested that my prescription was off. The person helping me then asked me to focus and "tested" the prescription. He said the issue was my prescription and I had to see my optometrist. When I asked what he suggested my prescription should be he wrote down .25 different (this "test" was done with hand held devices and my optometrist had used a rather more substantial set of electronic and physical devices). I've given up on Lenscrafters and will be going to see another company about changing the lenses to what I need. I feel taken by Lenscrafters and that the person there helping me had no interest in my seeing better, only that he had protected the company from having to remake my lenses. Also, why wouldn't the manager of the store call me? I had to call him. Again, no customer service perspective or consideration.

Stay away from Lenscrafters' premium lenses! Expensive originally clear lenses turned grey after 10 months of normal indoor usage. Service overall was very friendly, but in the end the same quality as the lenses.

Bait and switch coupons. Delayed service. Gouging!