LensCraftersReviews of lenscrafters.com

Horrible service will never use Lenscrafters again. No professionalism. I have been waiting for my glasses for a month and never got one called about the delay. I called the store and was told it will arrive on June 18, 2021. Today is June 25th Still no phone calls.

I bought my Granddaughters glasses last year from lens crafters. This year she had a bit of change. I wanted the lens switched to her old frames because she liked the.. I asked and they said you won't get the 50% off only 20% if you just get lens. Sooo I asked how much the lens would be, he did a calculation on their computer and came up with over $700 for just lenses. I understand some lenses cost more, Granddaughter has bifocal but very low. Anyway I wasn't happy, so we looked for frames and got a cheaper pair if $89. Then the discount was applied. Then they ask you if you would like insurance for $40, for cracks, breaks and scratches on lens. I did, being a teenager things happen. I was told if you have insurance you still have to pay $25.00 when you bring them in for repair. Wow this is so crazy expensive. I know my glasses have bifocals and all the other add on, my eyes are way worst then Granddaughters and I get a better deal else where. Not even close the the price they charge for lens. I did pay for the glasses because Granddaughter needed them ASAP 7 to 10 days, because of covid and trying to get appointments is very hard. I called around and gave other stores her percription and the lens didn't come close to lens crafters $700 dollar price. This is so outrageous. How do these companies want to rob you blind. Pardon the pun. Won't be going back.

I purchased 2 pairs of glass for over $1000 and both glasses have substantial scratching within 3 months. One pair I cant even wear anymore. They blamed me and that I used the wrong cloth to clean them. I have been wearing glasses since 4th grade and I am 54 years old. They told me they would give me 20% off a new pair of lenses that totaled $100 more than my initial pair of frame and lenses. This is total robbery.

What a horrible experience from two LensCrafters store. One in watchung Nj - I got ripped off and swindled by these crafty sales girls. And to top it off my prescription was incorrect; I went to another doctor and they said the prescriptions is C incorrect. I paid $1000 for two sets of glasses with progressives and they suck. Then in a coverup they shipped my glasses to Winter Park Fl so they wouldn’t have to deal with me because they knew they were ripping me off. I hope no one ever uses LensCrafters as the sales associates work on commission so they don’t care about your eye sight. They should be out of business.

They said glasses would be ready 5to7days but usually it 3days well 9 days no glasses nobody can tell me why but they sure got my340 dollies never use them again

Been going to Lens crafters since way back when they started. Was always happy until maybe ten years ago when it noticed after about a year the Lens started peeling. Called and they said the Warranty had expired. Well I had this same experience on 2 more pairs and was told the same thing. Been wearing glasses since 1958 never had this issue before. You do the Math.

Park City, Lancaster pa. Their website says 3 to 7 days. It is now 15 days for me and my glasses have been shipped to some where in Cincinnati and have been there for 2 days. No one there can seem to get any other information for me and there is no timeline as to when I can expect them Oh my God. It took 2 years for LensCrafters to respond. I wrote the original in May, 2021. It is now June 2023

Lenscrafters does NOT support Veterans. I recently went into a local Lenscrafters to get a new pair of prescription sunglasses and also to get new lenses made for an existing pair of frames previously purchased at Lenscrafters. Because I am a Veteran I had an eyeglasses prescription from the VA hospital. Lenscrafters refused to honor the prescription, insisting instead I get a "Real" prescription from their in-house optometrist. Just cost Lenscrafters $850.00 and return visits.