LensCraftersReviews of lenscrafters.com

Scammers! Made an online appointment for an eye exam for my glasses. I received a phone call a day before that my insurance would not pay for the retinal picture. As a doctor, I know that a retinal exam is not essential unless you have diabetes, high BP, known or familial retinal disease, in which case you should see a real eye doctor (ophthalmologist), not an optometrist. Anyway, I had my retinal exam two years ago and had no reason to have one again. I told the lady that I did not want a retinal exam. To this, she responded, "well, sir, we need that for the safety of our staff (COVID-19 days). Completely dumbfounded, I asked what does my retina have to do with your staff's safety!! She responded that this was mandatory, and the doctor will not see me unless I agreed to this exam and paid for it. This is an unbelievable scam; I could not have made it up. I had to cancel my appointment. Avoid them at every cost! This was for the Burlington Mall location in Massachusetts.

They are a corporate store that does NOT abide by LensCrafter policies. Store refused to accept a return within stated time. Charged me additional money saying I needed to use their warranty service. They told me to work with them and give them more time... and they would note my timely return requests and that I could return after I give them time to fix the problems. I went to other eye doctors and had glasses checked by additional professionals. Been trying to work with them for 10 months - never been able to wear glasses!!! Over $1000 total purchase. I filed a corporate incident report 10 days ago and haven't heard a thing. Stay away from this store. Update Aug 31, 2020 - I received a response to a review over 10 days ago and was told that the Regional Manager would reach out to me to resolve the issues. Not True. Haven't heard a thing and I've been following corporate policy rules. Experience date 8/19/2020 and I asked for help for over a year. Now, on 6/10/2023 - yes, see the date - I see an email saying that they want information. BS!!!! They have it all!!! and response is WAAAYYYY to late!

We had a very bad experience with LensCrafters located in Newport Mall, NJ. I ordered progressive lens for my husband. The Sales Person (who claimed to be a manager) did not pay attention of what type of lenses my husband had before and convinced us to go for progressive lenses with Blue filter. When the glasses were ready, my husband had a double vision in them and could not read at all. We had to wait one week for an appointment in which we were explained that it was because he had a Varilux lenses before and now he would not be able to use any other lenses except for Varilux, which sounds weird to say the least. It raises the question why we were not informed about it on the first instance. They demanded to pay extra to change lenses to Varilux but now w/o Blue filter. The system was down, so we were not able to pay with the credit card and they were supposed to call us later to process it over the phone. We are still waiting for their phone call. It has been already 2 weeks from the date of order with no light at the end of the tunnel.

First time using LensCrafters. Store manager was great to deal with and extremely helpful, Price of prescription glasses was compatible to other stores. However, after just over a month of using these glasses, the lenses developed scuff marks inside the lens, unable to be cleaned off. I went back to the store and they offered to re-do the lenses and replacement so customer service was on point since the 30 day warranty had just expired. Only time will tell if the new lenses develop these marks also. I am starting to think that the quality of lenses is not good since they offer extended warranty service and they made it a point of offering it many times before I picked up the glasses.

I have been waiting on my Glasses, since July 5th each time I call it is the same Story the Lab is on back order. The Manager at the Hulen Location will not return phone calls. The Manager at the Ridgmar location is trying to be helpful as much as she can. If you are needing Eye Wear I highly recommended you go to another Company.

THIS COMPANY IS A RIP OFF THEY TAKE YOU GLASSES AND BRAKE THEM AND THEY REFUSE TO REPAIR THEM BUT THEY ARE WILLING TO GIVE YOU 50% OFF ON ANOTHER PAIR WHY SHOULD I HAVE TO PAY AGAIN WHEN I PAID FOR THE FIRST PAIR I AM GOING TO THE BBB AND REPORTING THEM

Do Not buy glasses at LensCrafters in Lubbock Texas. The lab is always down!!!! The customer service is terrible. They really don't care if you ever get your glasses. The sales lady is very hateful when you call to inquire about your glasses. She will tell you to wait until you receive a text from them. She will tell you not to call again! Has been 18 days and still no glasses.

Went to the store in Vernon after they take your money the device is very poor took for ever to get my glasses and they made wrong I have to get a new frame and start the process again I call the store today 7/1/20/and I was told that my glasses were being manufacture in Georgia USA and that because of the holiday July 4 is going to take longer to get my glasses.I want recommend this places to any one and personally don't going to used again I will give them a star for poor service