LensCraftersReviews of lenscrafters.com

I went to Lenscrafters in Northfield, Denver, CO in a bit of a panic. I lost my night driving glasses and have mono vision and could not see to drive. Juwan took me under his wings "literally" and helped me find exactly what I needed and asked for. He even checked to see if my Insurance could give me a lower price. Juwan is AMAZING. Then another employee was waiting patiently anticipating what my needs were - actually waiting knowing my needs. As it ended up, she, Anna, was the ophthalmologist. As soon as Juwan and I were done, Anna said, I can get your glasses ready in 1/2hour to make sure I wasn't driving around in the dark and not seeing well. I told her I had to pick up grandkids at three. I walked in 20 minutes later after taking a walk, she had my glasses ready and made sure they were exact. WOW thank you Anna and Juwan! True story!

Buying my glasses on line was super easy-to-use. They emailed me with questions when they were unable to reach my Dr. Prices was great. I love my glasses and how fast and easy LensCrafter made my experience.

Despite the unflattering 60 Minutes expose on Luxottica I continued to patronize LensCrafters because of their high profile in the industry. I learned that high profile doesn’t necessarily mean great service. My experience at my local store at Pentagon City mall was my last. In addition to the staff shortage and long waiting for initial contact, I was completely turned off by their pricing structure. Based on your vision plan (usually VSP), the staff has to go through a long, drawn out back and forth kabuki dance with an automated system to identify the “best price” according to your employer’s vision plan. The experience was just as bad as going to a car dealership; maybe worse. After 30 minutes of waiting for responses from the other end I simply left. I’ve since found out about Warby Parker and had an excellent experience there. I will use them for all future eyewear needs. I’ll never set foot into another LensCrafters store.

I had a scheduled eye appointment at 4:20 today. I was on time for my appointment. I was taken back at 4:45 for 6 mins only to return to the waiting room where I waited another 6 minutes. Customer service is HORRIBLE!! No explanation as to why i was waiting so long. I was on my lunch break and had to leave. Of course nothing was said when I walked out. Horrible customer service

I went for an eye exam .it was thorough. ,was told by sales associate that I would receive my glasses within 14 days and to my surprise it’s approaching a month .When I called the office it’s different excuses .I am definitely going back for my money.crap crap

I purchased a brand new pair of frames from MOSCOT in NYC and took them to the Brookline MA store on Beacon St on 8/14/2021. I choose new lenses and paid $788.99 I have not received the glasses as of 9/15/2021. I cannot get the date when they will be ready. All Kim can tell me is that they are working on them. I paid $290.00 for the frames for a total expense of $1,078.99 All I want is a check for the total expense of $1,078.99! I filled out an on line complaint form, but I need my MONEY BACK so I never go back to Lenscrafters again! They are part of a huge conglomerate under LUXOTICA I will continue to post as I get results!

I got my glass last year (Coquitlam mall) ,when I pick up they lady adjusted on my face ,I saw she adjust of the right handle and told me it was tide on my face. but for now, during this year I need to adjust my glass all the time ,I am not happy to use it .I pay 500$ for nothing .Every time ,when I go there to adjust they told me it is normal for these type of glass ,some need to adjust every week. I just told them ,should be to tell your clients before purchase. But not nice answer .They told me we do not need to discuss every time you come here for adjust ,we have many clients and these is not responsibility for seller cause the store is not for their father .That is not nice answer and exactly poor customer welcoming. I never recommend this store to any one. In Canada we believe The customer always say true. It is important to teach every one work in your place be respectful and listen to customer ,not just sell the product.

There is a complete disconnect between the LensCrafters.com website and actually making a purchase in-store. I first ordered glasses in-store a few years ago and setup an online account as well. When I tried the "sync" feature it did not work. Now I have purchased again in-store and went online to put in my receipt number and "sync" and again it failed! I tried many times over a few days and got same result. I contact customer service over chat and was told that the system had a few issues they were trying to fix and I should try again a little later. I informed "Erin A" that I tried several years ago and had the same issue. She responded that she could not "sync" the reciept for me and promptly ended the chat session before I could respond! Poor, poor, poor customer service!