LensCraftersReviews of lenscrafters.com

LensCrafters in Gaithersburg Md (Rio Lakefront store) did a great job in adjusting my eyeglass frames (Nike Sport Transition lenses) on 8/06/22. The customer service agent (Heather) was very friendly and eager to help after I explained that the glasses kept sliding forward if bending my head down. Heather was able to heat/bend the side frame downward behind the ear. Now the glasses don’t slide forward. I was initially afraid I was going to wear an eyeglass retainer, which I really didn’t want to do. I really like theses frames, (I also have 2 other pair of glasses, being one sunglass and one with clip on sunglass. ( wearing darker/sunglasses help prevent me from seeing more “floaters” in my vision). I like the Nike the best, being more comfortable and I don’t have to keep switching glasses. My Transition lenses in the Nike frames are my preference. Thank you Heather!

So I called this morning to see if my glasses had come in last night and they didn’t, so drew had told me to wait until about 12 noon and he would give me a call letting me know if my glasses had come in on todays shipment, well I went in and surprised them with some donuts and it turned out my glasses hadn’t been in todays afternoon shipment either which was fine I knew my glasses were going to take a little while, a little while later I get a call from drew saying that they didn’t see my glasses but they had them!! So I drove back to get my glasses and see if they fit and how good I could see out of them. Everything was perfect I have 0 complaints, I don’t even blame them for not seeing my glasses at first it’s a simple human mistake it happens all the time, the only thing that mattered to me was they had my glasses! They are very professional and courteous I’ve said this a few times already and I’ll say it again they have a customer for life, they way they treated me and respected me and worked with me and ray ban on my behalf was just out of this world!! Thank you so very much for everything I am yet another satisfied customer thank you thank you thank you I can’t give you enough stars or thumbs up you guys rock!!

So I bought a pair of Oakley rimless prescription glasses (Oakley lenses and frames) from the Promenade Shoppes in Saucon Valley PA and was told that, lucky me, they come with a two-year warranty. Yeah right! I wore them for eight months, October 2021 - June 2022 and both lenses cracked where the arms connect to the lenses. I stopped into the store and the Manager, who is completely useless, told me I couldn’t drop them off because she had to “investigate” how the warranty works. She promised she’d call me the next day but didn’t. I had to call her two days later and she said that I had to contact Oakley directly and they’d take care of it. Well, I filed a warranty claim with Oakley and was informed that my glasses were NOT covered!!! I called two more times to speak with the incompetent manager and both times was told that she would call me back. I never received a call!!! So they get you to spend $400 out of your pocket for this name brand by saying they have this super warranty and then, once they break, they somehow have no idea how the warranty works and you get screwed. I will NEVER go to LensCrafters again and I’ll spread the word to all of my spectacle-wearing friends, to go elsewhere!!!! Thank God I have a pair of generic rimless glasses that I bought from EyeBuy Direct three years ago….they are not broken and are holding me over until I go to a real, professional optical store!

Worst ever!! Spent over $1000.00 on glasses for my husband and I. Prescriptions has changed and had to have them changed back for both of us. Husband still can’t see out of his and mine were supposed to be remade but weren’t because they are the first prescription, verified with two other optometrists. They won’t fix there mistake because they already remade once. This was there mistake and we have glasses we can’t wear. We had to repay for my husbands lenses, still issues seeing. Super shady practices. Be careful because Lens Crafters are buying small businesses.

Eye exam was best part of entire experience. First when we arrived on time for appointment we had to wait about 20 minutes for pre-exam and there was only 1 other customer there. Then after the exam we looked at frames, small selection with similar styles that I personally didn’t like. When we were going over the expenses with someone there were several times we had to wait for someone, and a warranty we did not sign up for was added to the bill. In addition the bill was very high, especially compared to VisionWorks where we previously went before insurance changed.

Although my experience was with Pearle Vision, who is also owned by Luxottica, I felt I needed to share. Although the retail stores don’t have the capacity to handle billing questions and when they do respond to a customer complaint questionnaire from their corporate office, nothing is done. Luxottica knowingly overbilled me for services and will not issue a refund. They tried to cover their actions with the Attorney Generals office by submitting sloppy inconsistent “backup” thinking it would be sufficient. They have been avoiding the Attorney Generals request for documentation to support their reasoning for months. Because the Attorney Generals office is limited and cannot take legal action, if they get enough people that have valid cases of fraudulent billing then they can escalate the issue. My advice would be to check your explanation of benefits from your insurance company against what you were asked to pay at the time of service. Demand Pearle Vision give you a breakdown of the bundled package pricing they charge you. Report Pearle vision to your insurance company and to your local Attorney Generals office if they will not assist you.

I wish I couldn give a zero star review After 30 days, over 300 dollars out of my pocket, and over 700 dolars from my insurance company, I still have no glasses. I am left instead with disappointment and anger over very poor customer service at both of the locations I have visited from 2 nasty misogynistic employees. I first went to the Sawmill Rd site in Dublin Ohio. The experience turned out to be a disaster. 👎 When I came to pick up my glasses I could not see out of them but was told, "They look great" and I was rushed out of the store. Within the first 2 days the lenses fell out of the glasses while I was wearing them. I did not realize how really screwed up things were until I went to Reynoldsburg location. Apparently the salesperson at Sawmill had not put Ray Ban lenses in Ray Ban frames which meant those lenses were loose and would continue to fall out again and again. This was a bad inexcuseable mistake! Also I had not been given a choice of the lenses' material, plastic or the polymer. No I was given cheap plastic without a choice I was told at Reynoldsburg that the frames I had chosen were not compatible with and would not correctly fit my progressive script Also I had not been properly measured for progressive lenses so that I would not be able to see out of them properly. As I said, things were very bad from start at Sawmill. Initially, however. I thought that the Reynoldsburg location was different and would address my needs and issues. I was told there of all the things that had been done incorrectly at Sawmill and I saw that those things were being documented by the woman who assisted me. But, when I went to pick up my glasses the employee with whom I dealt was extremely rude from the start of my visit. He smugly said "I remember you from Sawmill" and then copped an attitude with me when I asked him about the warranty on my new glasses. He would not answer my questions and just blew off my question and concerns. I admit that with the frustration I then felt having by now made 5 visits for one very expensive pair of glasses I told him to eff off, that he was an a**hole, and I left without the glasses. I had no confidence in letting him evaluate the fit or make final adjustments on them properly since he had been totally unhelpful and unprofessional to this point. Further. he he would not adequately answer my questions. This was abominal customer service. To reiterate, after 300 dollars out of my pocket and 700 dollars from insurance, 5 visits, and over a month later I still have no glasses. Your system makes it impossible to speak to a live service representative and I cannot therefore get a resolution for my complaints At this point I would like to have the glasses transferred to a third location such as Upper Arlington, at which I hope I can finally expect polite and competent service. If this is not possible, then I would like the entire transaction cancelled, and my and my insurance company's money refunded entirely and immediately. If you would like to speak to me in person please call me at: 6143322664. Please leave a contact number if I am unable to pick.up the call while on duty.

Due to the knowledge and expertise of Tiffany, Kayla and John at Saratoga LensCrafters, I am enjoying my full vision! There was a major error in the prescription from my doctor's office. Tiffany, Kayla and John worked with me patiently, discovered the source of my vision problems and helped me get a corrected prescription. I am forever grateful to them. I can SEE!!! Thank you.