LensCraftersReviews of lenscrafters.com

Porsha is really knowledgeable and caring about your needs! She is very dedicated to her clients. She helped me for redoing my glasses and glasses selection. Really happy with my experience!

Lenscrafter and The Eye Center at Southpoint Mall NC gave me highly professional services for both my eye exam and glasses and contact lenses prescriptions. Their opticians are skilled and knowledgeable. As a courtesy, Lenscrafter also adjusted the fit of my glasses at the end of my visit, even though I had not purchased them there. I would definitely recommend them for optical care.

I am thoroughly disappointed in Lens Crafters. I recently spent a lot of money on a pair of glasses. I returned to your store 1 month and 2 days after the purchase date to inform your staff that one of lenses did not fit properly in the frame. The lens made a clicking noise every time I would clean them as it was being pressed back into the frame and did not seat well. I understand manufacturing defects can occur and I expected that at minimum there would be no issue in getting this corrected. When I went to your store and spoke to the manager they told me glasses were outside of your 30 day satisfaction period (it was over by 2 days) and then gave me attitude about why I did not bring them back sooner if the issue bothered me. This is terrible customer service and I doubt I will ever purchase a pair of eyeglasses from Lens Crafters again because of this. First off, 30 days of satisfaction should not relate to a manufacturing defect – this is a fault on your end, not mine. Second, to make your customer feel dumb for requesting a repair 2 days after the warranty period, or whatever you call it, is probably the worst customer service you can provide. I will note that after a bit of delay your manager did say they will have a replacement frame ordered; however, this should have been the first response and not the one laced with attitude. Needless to say, I am disappointed and upset at the service your company has provided.

Lenscrafters is the best 👌 eye care company. The sales staff are very knowledgeable and very informative. They are very friendly and kind. There frames and lenses are the best. I have dealt with this company for at least the last 20 to 25 yrs. They stand by their products.

I will never recommend LensCrafters, especially the store located at 23 Street and Madison Avenue, NYC. Aside from the cost, the product and services are substandard. I will never return after the unpleasant experience I had with store manager Nicole.

Worst company in the world. Manger is very rule And very hateful. They don’t like people who don’t have a lot of money I am in a wheelchair. I will never go there again. I found a much better place.

Obtaining eye care in the United States is such a nightmare in general. That said, stay away from LensCrafters if you can. Along with the overpricing (someone please do something about that shark of a company Luxxottica), their services pipeline makes no sense. I had en eye exam with them and ordered lenses and 3 pairs of prescription glasses 6 months ago. The prescription did not seem to be correct, and I had to go in twice (under Dr. Ritu Ahuja). I still am not comfortable with my prescription and don't think it's correct. My axis seems to be off. I now need a refill on the lenses and logged into my account. There seems to be no information there. Past orders, prescriptions- nothing (for "security purposes" the store assistant said. Security of what??). I cannot order lenses online or on the phone either on a prescription I have already tested for, and have to come into the store. I mean people have busy lives, and the world has surely advanced beyond this? Do yourself a favor, and head to Costco or Walmart. Or even a place like Warby Parker where everything is more upfront.

My wife and I went to LensCrafters for new glasses. We enjoyed the time we spent there because Jenniffer was so helpful in finding glasses that were right for us. Thank you.