LensCraftersReviews of lenscrafters.com

Recently my wife and I visited Brookfield Wisconsin location. We were very well received by Stephanie and we truly enjoyed her attentiveness and hospitality. She was knowledgeable and friendly and we would send anyone to her for consult. Thank you, Stephanie. Keith & Margaret Kiehnau

I wouldn't buy from Lenscrafters online again. From the website, it appears that local and online stores operate together. They do not. If you buy frames online, the local store can't repair them. They will make adjustments, but they have to be sent back to the online store for repairs. And the discounts for buying frames and lenses together don't apply if you buy the frames online and the lenses at the store. This should clearly be disclosed on the website.

Lenscrafters - Castleton Square mall, Indianapolis, In had exam, prescription was wrong bought glasses, found prescription to be wrong went back, manager Shay and associate fiddled with the glasses took no responsibility for selling me something I can't use manager Shay said "just takes some time to find the sweet spot" goodbye I don't know when Lenscrafters went down hill but they are nothing like they were in years past. I'm a long time client or at least I was now I'm history to them but as with most businesses today THEY DONT CARE

We have been gettng eye service at Brookwood and the Sumit for many years. However, i have to have emergency cataract surgery ASAP. WE found out on July 31 and the eye tech said she would call Monday morning to get the first available for me. Four weeks past, and I called back. The tech said the doctor's office was closed on Monday. I told her I would be out of town on Monday and to leave message on my answering machine I needed the surgery son as My September had Holy Days and i needed the surgery before and other urgent things in September. Never Heard back from here. A few days later I called and so hen. someone else answred the phone. She said I had an appointnent September 5. Now how was I supposed to know that. In addition the doctor was going n vaction September 19 [ right in the middle of the Hifh Holidays. Did I mention I cannot see. I called Dr. Tyner , the owner of the business. He jusr wanted that I cold go to another doctor, but refused to give a referra. I caled the tech and she said she would call back but she hasn't and I am sure she wn't. I needmy eyes fixed now. and no one wil give me another referal. I am not going back to Lenscrafters again or at least I say that now!

I recently wrote a review for a LensCrafters store in Bismark, ND but it was the store in Fargo, ND I visited (West Acres). I apologize - a traveler getting cities confused. Natalie at the Fargo store was more than great. She took care of an adjustment issue quickly and professionally. She got right what the initial provider couldn't. Thank you!

I purchased a pair of glasses in store in Salisbury MD. when i got home i went online to their site to show my sister what i had purchased. I had the receipt so i just plugged in the information. Well the glasses came up 77.00 less before the frames and lenses were both on sale online. I asked today when i went to pick up my glasses and they would not honor told me i had to return the ones i bought and then reorder online... what from the same location?? So i then did a live chat and that person told me the same thing..so i would not purchase glasses instore just go online!! that is so ridiculous! I wouldnt have a problem if difference was small but 77.00 is a big difference.

LensCrafters...2620 Tuscany St #103...Corona CA 92881 HUGO URRUTIA...Store Manager A+++ Customer service. I was in Corona temporarily...needed my glasses asap!! 5 days including the weekend. That's what I call EXCELLENT CUSTOMER SERVICE!!...Thank You!!...😁

I am 60 years old and have been wearing glasses for 50 of those years. The glasses I purchased 3 months ago are the worst I have ever had. I consented to all the suggestions, including scratch resistant lenses. My out of pocket after insurance was $330.00 I followed their instructions to use their glass cleaning spray and lenses cloth. Now, in that short time they are literally useless. They are so scratched I can not safely drive with them. In all fairness I did not take the protection plan as I was under the impression it was for lost or broken glasses. I have never encountered lenses so vulnerable to scratching. The manager was less than helpful and frankly not very nice. Rather dismissive. I can not afford to take a chance with this entity again. This was a costly lesson and I will never be duped in this fashion again. Buyer beware!!!