Steven K.
Not a reputable company
Have never dealt with a company that treats its customers with such extreme indifference. They are cavalier and cocky with their responses and they hide behind fine print in order to steal from their customers. Sent in a brand-new pair of Bose Tempo glasses. The lenses on these are extremely easy to pop in and out as it is not a full frame. Had new lenses made, they never sent my brand new stock lenses back. From the beginning they have been avoiding and then throwing out there talk of “oh you signed the fine print so you agreed that this could happen” blah, blah.. Took over 2 months to get my glasses back and the lenses are not right. I communicated with Lensabl about the blurred vision looking anywhere but straight ahead & immediately they came back saying that I need to go to my eye doctor and get my eyes checked. I had sent them a valid prescription that was less than a year old. All of my other glasses are that prescription and there are no issues. They then came back and said oh now it’s because you have astigmatism that’s why you can’t have these glasses! Yet they were very willing to take the money and make the lenses. Everything with them is an excuse, a flat out lie, or blame shifting. They flippantly offered for me to send the glasses back, they said they would check them to the prescription and if they felt they were okay they would send them back and that I would have to go get my eyes checked. After being treated with such indifference & disdain by their reps, I feel that sending them back would be another waste of time and resources. Have to cut my losses and now I’m stuck with a pair of glasses that I cannot use. To add insult to injury, if I want to put stock lenses in them, I now have to buy another pair because they decided to keep my originals. They are completely unwilling to work with me, to offer me any kind of credit whatsoever, they just hide behind their fine print. …… BE ASSURED YOU WILL RECEICE LOW TO POOR QUALITY & THEY WILL STEAL FROM YOU WITH THEIR FLIMSY EXCUSE OF “FINE PRINT” CUSTOMER SERVICE IS SERVED UP WITH A MIDDLE FINGER RIGHT IN YOUR FACE!!!! SAVE YOUR TIME AMD MONEY, AVOID THESE CHARLATANS. THE MULTITUDE OF 1 STAR REVIEWS ARE THERE FOR A REASON.
Response from LensablAug 22, 2022
A post order specialist reached out to you to assist with trouble shooting and suggested that you reach out to your DR to verify if your RX w/ astigmatism works with the frame ordered. We can only check if the lenses match the prescription or not--which we are still happy to do if you would like to have them sent back for inspection using the attached return label. If all checks out on our end, then the next step for you would be to check with your doctor. To address the concern about the stock/demo lenses not being returned, Per our terms, by sending us your frames with existing lenses, you acknowledge the risk that your lenses may not be returned to you. That they may be damaged is one, but not the only reason that they may not be returned. Our website clearly states all sales are final and we do not accept returns/refunds since these are custom made per the specs the customer provided. We are happy to remake the lenses if needed but we do need more information from the customer to do so.