Vanessa S.
Wrong prescription
Wrong prescription. I ordered a pair with the same prescription 6 months ago and this one gave me blurred vision.
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Lensabl (lensabl.com) has 880 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Claim this listingShowing 68 reviews with 2 stars · Clear filters
Vanessa S.
Wrong prescription. I ordered a pair with the same prescription 6 months ago and this one gave me blurred vision.
kyle M.
Never received any updates, although I paid for extra scratch resistance, multiple scratches appeared less than a week with normal use and cleaning. Will not be using this company again.
SK
Not sure the lenses work for me. My previous pair Warby Parker worked fine, but these are different and can only use when reading very up close. I love Goodr frames so I was hopeful for new reading glasses.
Elizabeth S.
It took a bit long to receive the glasses but that was expected. I was willing to wait due to the price and all I was getting. Seemed worth it. However, now that I have them I feel like maybe the anti-reflective coating wasn’t put. There is a lot of glare. On top of that I feel like I just dont get a crisp clean view. I can see with them so the rx is fine. But I would not buy from here again.
Rob
Took too long to get my glasses and was not shared updates on a timely basis. Frames are turning yellow on my Iced by Yetis.Do not understan this discoloration that is occurring as I have the same style with sunglass lenses for more than a year and no discoloration.
Mark E.
I ordered progressive lenses for a cost of $362 and basically what I received was some poorly made bifocals that don’t quite line up with my eyes. I am unable to login to their site as they claim to be implementing a new system. The customer service is awful and I just don’t want the hassle. Progressive lenses aren’t that hard to make as every other brand out there has figured it out. I’m at a loss as to what I want to do other than going to a reputable company for a new property made pair.
VaGirl
I think the bifocal line is a little too high, but these are a spare pair. Update: After reading the company reply I contacted them to redo the lenses. All I got was a runaround, delay and excuses and only heard from the "lens specialist" after updating this review. Final Update: Received an overnight return label and sent the glasses back. Returned quickly with new bifocal lenses that are much better. I'm happy with the glasses now but I felt like the customer service people were less than gracious and only made things right because of the bad review. If you love your frames like I did and are willing to make them make things right, than take a chance with this company. For me, it was the best price.
Response from LensablSep 30, 2024
Hi there! If it’s been less than 30 days since you received your order and you’d like us to adjust the bifocal line, please don’t hesitate to reach out to us at [email protected]. We’ll be happy to assist! Upon further review, we see that you are currently working with a post-order specialist who is assisting you in troubleshooting your issue. They will provide you with a return label once the new segment height photo has been measured. We're unclear about your reference to "false promises" and would be happy to clarify any concerns you have via email.
Dan M.
The Rayban frames received back were swapped in the process and probably gotten somebody else's or another pair. My frames were larger. Lens replacement appear good. Placed complaint, but never received reply.