LensablReviews of lensabl.com

Fact is if they only told the truth, it would be 5 star. I was told 7 to 10 days, and that was never the case. The end result was great

The only good thing about Lensabl.com is their customer service. The quality of the lenses are questionable. It seems like my transition lenses easily scratch. I've only had them for around a month and they're basically unusable. I also noticed that the power of the lenses seems to be off. The script is the same as my other glasses, but I do not have the same distance vision.

Well I ask for reading glasses but I enclosed a copy of my prescription you asked for. Since I just had my cataracts removed you used the prescription and gave me glasses that have same prescription as my eyes NOT reading lenses.

I filled out the paperwork online, including my prescription and paid. They sent a box which I mailed back on. Nov18. I didn’t hear from them for a week so wrote them. They replied that they received my frames but not the prescription. I emailed the prescription again. Another week and I heard nothing. Wrote again and they responded they received it. With many times going back and forth, I finally received my sunglasses a month later. Customer service responded but only when I initiated an inquiry. I do like the lenses but thought they should have been emailing that they didn’t receive the prescription and the progress that was being made. If I hadn’t contacted them, I would still be waiting.

The lenses are lightweight, transition well - but the lens shape seems off from the 3 other glasses I have in the same. The material's also distractingly reflective. I got good, but was hoping for great at the price.

I received my order quickly but the lenses were installed incorrectly- when I put them on my vision was terrible. I finally realized that the prescription had been flipped (the right lens was installed on the left side and vice versa) so I could see if I wore them upside down. I contacted customer service and they responded quickly but didn't seem to believe my issue, it took a few exchanges before they sent me a shipping label to return the pair. After I mailed them back I did not hear from customer service again. A week later I got a shipping notification and fortunately the "fixed" pair is fine. It would have been nice to get an update or message from customer service on the process or a discount code for future orders. I think this is a great idea for a company and am interested in being a return customer but this experience makes me a little hesitant, even though it ended up fine.

I’ve been using these guys for a number of years. They usually do a great job of getting things right. I only had to have them redo once. I wear progressives and they can be tricky. Don’t be in a hurry to get them though. The process can take a good 3 weeks or longer.

I gave it a 3 but that is a 1, a 3 and a 5. 5 order: everything went perfectly and I got my glasses back quickly and just right. 3 order: they cut the first lenses for a pair of Bose Sunglasses wrong - they didn't fit the glasses (they made the lenses to fit a pair of Bose Tenors but didn't have my frames) so they had to redo them. Second try were fine. 1 order: still in the middle of this mess. Sent them some expensive Oliver Peoples sunglasses for progressive prescription. First lenses failed QC. Second, they say did but the delay meant that they wouldn't get to us before we went to our house in Italy for the summer. They identified a way to ship them to me in Italy but that was a week ago and they still haven't shipped. Every excuse under the sun but it is driving me crazy (the glasses are for my wife) and drove me to post this review.