SharkyHeart
3rd pair I've bot online in…
This is the 3rd pair I've bot online in spite of the repetitive optometrists 'scare the customer' warnings. Online easily saves $400-500. It takes time but it's worth it. I was not shopping for the lowest price. I was shopping for premium lens coatings. I supplied frames that I purchased independently from the UK at a $-strength super discount. Lensable fabbed the progressive trifocals with premium filters. Selfies were effective for lens distance, and pupillary data that optician tech's read at big stores. Issue ... it took 4 weeks and little feedback/response. I did get concerned, but Lensable came through. I'd have still chosen Lensable if they advertised 4-weeks. The fast turnaround promise damages customer perceptions.
Response from LensablAug 18, 2023
Hi, SharkyHeart! Thank you for sharing your experience and insights regarding your decision to purchase eyewear online. We appreciate your perspective on the cost savings and the value you received from premium lens coatings. It's great to hear that you were able to achieve the specific lens features you were looking for with Lensabl. We understand that the waiting period of 4 weeks and the lack of regular feedback may have caused concerns, and we apologize for any anxiety this may have caused. Your feedback is valuable, and we'll work on improving our communication to provide a more transparent and reassuring experience for our customers. Your willingness to choose Lensabl even with a longer advertised turnaround time is a testament to the trust you have in our services. We're committed to learning from your feedback and providing you and our customers with the best experience possible. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to reach out. Your satisfaction is important to us, and we're dedicated to enhancing your experience. Thank you for choosing us, and we look forward to serving you better in the future.