Tom T.
Bose sunglasses with Lensabl frame…online ordering…
Bought Bose sunglasses with Lensabl lenses…Lensabl online ordering menu is very confusing. I provided my full prescription ( I can see far very well but not close up). They sent me “prescription” lenses that were basically clear claiming I had asked to be able to see distance. I can see distance fine! All they would offer me was a 30%discount on new lenses, and Bose refused to take any accountability despite being the ones redirecting me to the Lensabl site (not happy with Bose either). Here I am 2 weeks later, after my new order was supposedly sent to the lab for production, and I have not heard anything about a date for completion. Oh, I asked and they said the first try was not suitable…that was a full 6 business days ago. Avoid if at all possible! Never again…terrible customer service.
Response from LensablMar 15, 2023
We're sorry to hear that your experience with our service was not up to par. We understand how frustrating this can be and we apologize for any inconvenience caused. We appreciate your honest feedback and hope to have the opportunity to serve you better in the future.



