LensablReviews of lensabl.com

Took them 4-months to tell me that they can't put my prescription in the frames I sent them. I requested a refund and a return. They sent me the return in a timely manner (overnight) and they arrived in pieces and a screw was missing with the other stripped/snapped in the frame... a week after my return they sent me an email "Update on your order! We received it... and we want to make you aware that we are not liable for any damage. If you accept we will proceed with the order!" Lots of help nearly 5-months after they broke them and returned them. Would give them 0-stars if I could. Update (May2023) to be fair; I reached out to Costumer Service and they offered to buy new sunglasses and ship them to me if I provided catalog number and link to the site to buy.

I had a terrible experience with Lensabl when I ordered replacement lenses for my Oakley sunglasses. Despite being promised a delivery within 4-7 days, it took >2 months! I had even tried to cancel the order, but they refused, then ultimately sent me poor quality lenses with the wrong prescription. Upon further investigation, I discovered that they had altered the prescription, making the lenses unusable. Despite my efforts to dispute the transaction, Lensabl refused to acknowledge their mistake and even demanded additional payment to fix the issue. This company engages in fraudulent activities and is taking people's money with no recourse. I would not recommend Lensabl to anyone.

Ordered progressive lenses and am super happy with the result. Ordered the scratch warranty extension too so we'll see what happens if I need to make a claim. Delivery took longer than expected, but it was worth the wait. These lenses are so good I've ordered lenses for 2 more frames I use.

Follow up to original order two years ago. My order took one month to complete, much too long compared to marketing claims. After receiving order, eyesight comfort did not meet expectations. It seemed that the prescription was not accurate. So how do you find out if the lens prescription matches optometrist prescription? You can't, you have to rely on Lensabl to get it right. Now after two years, upon re-exam I find out that the Lensable lens is slightly different than the written prescripton, confirming my suspicion that lenses were not correct. My advice is to stick with a local eyeglass professional. Stick with a business you can personally interact with.

I learned to my expense that the "scratch protection" warranty is fake—coverage excludes drops and "mistreatment," so very little that would actually scratch your lens will allow for warranty coverage. My impression from this experience and from reading many other reviews (I wish I'd done that before...) is that lensabl tells half-truths to get your money, and isn't interested in keeping you as a customer beyond that. [Edited after their response to add: the half-truth here is that lensabl calls a warranty (covers defects) a "protection plan" (which is generally understood to cover damages from outside sources). Nowhere on their website does it say that their "protection plan" does not cover any of the things that normally cause damage to glasses. They did reach out to me on social media, and they made it clear that they weren't going to do a thing differently.] Save them the trouble, go elsewhere. [Edited to add: a year later, they haven't cleaned up their act. Go search on Twitter if you want the scoop.[

They told me a whole lot of lies. I should have my glasses back in 4-7 days. Its been a month. Still no glasses... also they stated because I had to wait they would be shipped overnight. They gave me a tracking number on 3/29/23. They are to be delivered 3/31/23 when I track them. This company just needs to close down and give up!! Kymberly

I sent in two old pairs of glasses for new lens, they sent three pairs back, two of which were not mine while my second pair of glasses was MIA. They had me return the erroneous pair then took several weeks to locate, repair and reship my actual glasses. I asked for a discount for all the trouble. They declined. This company is trash. Do more research; there are better, cheaper options out there.

Slow / Broke Frames / Customer "Service" iffy and online only, no phone. -- Placed my online order 20 days ago. 10 days ago they wrote to say they broke my frames. This from the company trying to earn a reputation as being experts with various frames. These frames were made by one of the highest quality brands to have existed, and are the same ones I have been using for years - and no other company has had the slightest problem. They promised to buy replacement frames and asked for a source. I provided Amazon w next day delivery. When I ask CS how long I should expect to wait, their glib answer was that it all depends on how long it takes to get the frames! Well, dumb-azzes, suppose you pretend to be concerned and tell me how long once you receive my frames. (In theory, next day.) F these people. If they didn't owe me a set of $300 frames, I would be asking AMEX to refund my money. Oh! And their email support tells that you that if inquire more than once about the same problem, that only pushes you further back in queue! Lovely. FOLLOW UP. Glasses arrived last week. They installed wrong prescription! Confirmed by my optometrist and their internal records. I asked for a refund. They asked for another opportunity to "make it right". They granted a refund just today. I will consider upping stars IF refund processed in timely manner.