LensablReviews of lensabl.com

Worst Customer Service I don't understand how Bose decided to work with an unprofessional company. Stay away from them. I placed an order on November 30th and I am yet to receive my pair of glasses. I have uploaded my prescription and PD details. I got a confirmation for the same and expected to get the glasses in 6 days. I waited for a couple of weeks and called and escalated. They had told me that they will be shipping in two days. There was no communication. I called back again on January 15th about the status of my glasses. They have told me that my PD was rejected and they needed another copy of my PD. There was no communication from the support about the PD is rejected. I went to the doctor's office, got the PD, and uploaded the same to the site. I got another email saying that they needed a PD from the doctor's office. I did upload the PD from the doctor's office. I have tried to escalate it, but they refuse to expedite it in spite of all the delays. Worst customer service ever. My friends who bought from them have more complaints like others. Their prescription is completely messed up. I was counting on Bose to work with a reputable company. It is shame for both companies. I wouldn't even give them one star.

When my glasses from Lensabl arrived and I put them on, everything was very blurry. They were obviously made very wrong. I emailed them to say as much and asked them to remake them, they didn’t believe me and had the audacity to suggest I go get them checked at my optometrist, suggesting I do things like check my PD. All of their suggestions would have resulted in minor fluctuations, I told them very clearly I could not even SEE out of these and they were way off. At my optometrist, it took them one minute to determined that what Lensabl had done was they put the script for my left eye in the right lens and for my right eye in the left lens. We had a good laugh, and since I now felt socially obligated, I went ahead and just paid my eye doctor to remake them correctly. He then wrote a note for me to give to them describing what Lensabl had done wrong. When I emailed Lensabl with the note, they THEN offered to remake them, too late, and after I had already explained to them that the glasses were now with my optometrist. So they offered me 35% off a future order “instead” and refused to give me a refund for THEIR major error. This company is so slimy, it’s shocking they are in business. All they had to do was believe me when I said I could not see out of the glasses and remake them from the beginning. Instead, I’ll never shop there again and will make sure to tell everyone on the internet how predatory this company is.

So, I bought my Razer Anzu Lenses and holy s**t. I love them! Sure they came in a bit late and I was sorta impatient, but they work pretty good honestly. :)

I sent my prescription, pictures and frames for Lensabl to make lenses. Their website says it takes 4-7 days to process an order. They took more than 2 weeks. The glasses came back to me with the prescription switched on the wrong eyes. I told them and the customer representative insisted that they could not have made a mistake. I told them I verified with 2 different opticians until they finally agreed to take them back. Then I waited 2 more weeks before they even started on the glasses until I decided I just wanted a refund. They gave me a phony story that the lenses were already at the "lab" in production while their own website showed they hadn't even started on them. I put my claim to PayPal and finally got a refund after a lot of phone calls and emails to prove my case. Lensabl did not even return my frames. Luckily, PayPal reimbursed me for my frames. If you don't want the hassle and aggravation avoid using this company. It is run by crooks. Look elsewhere.

I ordered my son Bose Tempo sunglasses for Christmas. Since he wears glasses for distance vision, I contacted Bose on 12/6/2022 to ask who could install prescription lenses and was referred to Lensabl. I ordered the prescription lenses on 12/9/2022 and they confirmed receipt of the sunglasses on 12/12/2022. Since then, I have repeatedly sent emails asking for an updated status and continue to receive templated responses that the glasses have failed final inspection and have been to be redone. This has now happened 4 times. I have asked for the return of my sunglasses and a full refund three times with no response. I contacted Bose and my credit card company for assistance. At this point, I am out the Bose sunglasses and my son did not get his Christmas present. Worse company and customer service experience in a long time. If you need prescription lenses, look for another vendor.

Beware, use this site at your own risk. I would look elsewhere. Quality, customer service, POOR. Basically had to take a loss and wasted money on glasses that are unusable.

Do you know how great my glasses turned out! I loved the frames and knew that I couldn't let go. So when I found out that your company could use these frames, oh my goodness! Thank you!

Rip offs.VERY poor quality and the worst customer service ever.If you like to e mail back and forth with no results this place is for you.You have been warned.