LensablReviews of lensabl.com

They BROKE my Versace frames and didn't notify me until I called to check on my order. They did eventually reimburse me. However, it took over (10) phone calls and emails to resolve. The other pair that they did complete had bi-focal lenses that looked like they had magnifying glasses on the bottom (Unusable). If you order bifocal lenses, be very careful to specify Progressive Lenses. Over-all, I DO NOT recommend this service!

I had to come and leave a review after my experience with Lensabl! I already had a set of glasses which had been broken for over a year (no money to fix). A lens was cracked in 2 and they're special Dior frames so I really wanted to get them fixed, not just purchase new frames. I finally got some funds to fix them and the only place I could find that would take a current prescription, and current frames, was Lensabl. Other sites and even in-person shops would only handle frames that they could sell me, instead of fixing my own. Or I had to pay for an up-to-date prescription from their doctor, when my current prescription is just fine. Lensabl was the exact solution for my glasses. I found the online ordering process fairly simple. I splurged on some of the lens upgrades, which they explain briefly on their website. (I also recommend a quick Google search as well just to ensure it's an upgrade you really need/want, though.) They have several options on how to enter your prescription. You can send in a copy of your prescription, you can enter each of the prescription values onto the site, or you can take an online eye test. I entered each of my prescription numbers online. Throughout the checkout process, you have the chance to review and edit your order several times. Once you're finished, you have the option to mail in your lenses on your own, using a label Lensabl emails you right after you place the order, OR, you can have Lensabl mail you a box and send your frames to them that way. I wanted things to go as fast as possible, so I just printed the label and mailed them in the next day with no issue. The website is pretty good about updating you on the status of your lenses/frames as they move through the production process. This is where they lost a star for me, though. I paid extra for overnight shipping. Once the glasses were finished and ready, they sat at the Lensabl offices waiting to get picked up by UPS for 3 business days. Not exactly an expedited shipping at all. I had to email them to find out what was going on, but after those 3 days, the glasses did ship out. Once I received them, I was thrilled! My frames are semi-rimless, thin wire frames. I was so worried that the lenses wouldn't be the right shape or something would be wrong. I have now had my glasses for a week and they could not be better! They look and feel perfect. The prescription is spot on, and I wear them every day. I've walked in the rain, driven in the dark, been on screens for hours, you name it. These lenses are great and my frames came back in great condition, too. Despite what other reviewers have experienced, my new lenses were polished and pristine. I even got back the old lenses (even the broken one). I'll definitely be going back!

Ordering online was a challenge for me, however Lensabl reached out and assisted me. Telephone assistance was better than emails relies. The most important result was the satifaction of receiving them with spot on prescription fulfillment. These lenses will be used for driving, all outdoor activites, ie, backwoods bike riding, hiking in the mountains, and the beach.

I sent in Bose glasses.....I sent it in original packaging so that they'd be safe in the mail. They STOLE my box, case, charging cord, original lenses and instructions and everything. Everything that came with the Bose glasses they tried to steal and still have stolen some of my items. ! I got back frames in one of their generic cases. I begged and called and emailed and they finally sent me my case and charging cord. They still have my original box, lenses and all paperwork that came with the glasses. Absolutely terrible way to do business.

Absolutely criminal. Rudy Widjaja, Order Operations Manager, handled my case and was an unprofessional disaster. I mailed in brand new $400 Gucci frames for new lenses in October. I got a worrying email saying there had been a problem when they tried to add lenses, and that they needed to go back for a second time. So I waited. They did arrive back to me, and the arms were bent with a curvature on both sides (They were straight to begin with) and the screws that hold the arms on were loose and not tight. I reported this complaint, with photos, and was asked to send them back in. I did so, and they were returned to me, this time even worse. They now fall off of your face they are bent so badly. I submitted another complaint, with photos. The only thing they will do is send another label so that they can take them back and damage them further. They refuse any compensation, and replacement, any refund. And Rudy continues to claim that my only option is to give them back to them so that they can fix them. (Because apparently the first 3 attempts were not enough). Rudy, who again, had the most unprofessional and snarky responses I have ever seen from a member of management, refused to give me anyone above him because he obviously did not want that person to see the way he handled the entire situation. I have filed a chargeback with my credit card company, filed a complain with the BBB, and with the Business Consumer Alliance. This afternoon, I will go to my local police station to file a police report, with the actual glasses, so it is properly documented the way this has been handled. Lensabl is either a complete and total scam, or Rudy Widjaja is a gatekeeper who refuses to escalate this matter. Either way, the result is the same. PLEASE. Do not send your designer frames to these criminals.

They had my frames from 11/8 until 12/14 only to find out after 6 followups that my lense prescription wouldn't fit into my frames. I was then promised last week they would be returned to me overnight delivery. That didn't happen and have only, today gotten confirmation that they are en route snail mail. Unacceptable level of communication and customer service. I can only discern that the "lab" is overwhelmed and/or understaffed and if so, try being honest and transparent upfront with updates along the way?

The CSR named "Marky" is one of the worst reps i've ever dealt with - absolutely uselessly incompetent, rude, and never follows through on any promises of follow-ups. Horrible. She desperately needs to be disciplined/fired. I am still waiting on an update on my order from over 1 month ago. This place is a joke.

They broke my frames and I was never made aware of it until I e-mailed them asking them weeks later how much longer my glasses will be until they ship. I should have learned my lesson after they screwed up my lenses on an order back in 2021. I had to send my glasses back 3 times, and after the third time, I gave up and took a loss of $200+. They basically scammed me. They wouldn't offer a refund even though they screwed my lenses three times.