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Lensabl (lensabl.com) has 880 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
Also known as
lensabl.com
Website
lensabl.com
Category
Vision & Hearing
Location
Los Angeles, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 44% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Great customer service and knowledge and easy transaction back and forth
Response from LensablOct 6, 2023
Hi, Brandon!
Thank you for your kind words! We're delighted to hear that you had a great experience with our customer service and found the transaction easy. If you ever have more questions or need assistance with future orders, please don't hesitate to reach out. We're here to help, and your satisfaction is important to us. Have a wonderful day!
LU
Liz U.
Customer service is non-existant
I tried to call Customer Service at the number shown on the website. It's out of order. Chat doesn't work.
They charged me almost $200, but no other communication since September 20. I have emailed them, but no response. I am freaking out
Response from LensablOct 5, 2023
Thank you for bringing this to our attention. I sincerely apologize for any inconvenience you've experienced in trying to reach us. I've reviewed our communications and the first email/offline chat from you was received 10/5. It typically takes 24 hours for a response.
Rest assured, our phone line has been active, as we've been handling calls throughout the day without any disruptions.
For your convenience, you can reach our Customer Support Team at 1-800-984-5367, during our business hours which are from 9AM-5PM MST, Monday-Friday. Should you call outside of these times, or in the event our agents are assisting other customers, you're welcome to leave us a voicemail and we'll promptly get back to you.
AS
Alan S.
Order GD5648121 - 1st Time Experience
This was my first time using Lensabl for a pair of GoodR sunglasses. I placed the order on 9/3/23.
I received the initial order around 9/14/23, but it was processed incorrectly and I returned the glasses the same day. It then took almost 14 days to receive the correct prescription and communication from customer service during this time was limited unless I initiated it. When the corrected prescription glasses were finally mailed out, I was not notified.
To be fair, the sunglasses I finally received are an excellent quality product, but I would suggest that you should place a greater priority on monitoring the tracking and communication to customers on 're-do' orders as part of the correction process.
Response from LensablOct 6, 2023
Hi, Alan!
Thank you for sharing your feedback and bringing this issue to our attention. We apologize for the inconvenience you experienced with your recent order. Your feedback is valuable to us as it helps us improve our processes and customer experience.
We understand that timely communication and order tracking are crucial aspects of the service we provide. We'll take your feedback into consideration and work on improving our procedures to ensure that such delays and communication issues do not occur in the future.
We're glad to hear that you are satisfied with the quality of the sunglasses you received. If you have any more questions or need further assistance in the future, please feel free to reach out to us. Your satisfaction is important to us, and we appreciate your business
DB
Doug B.
Bad Customer Service, Bad Quality, Takes Forever
Sorry to say that my experience with Lensabl was not good.
The bottom line is that it took a very long time (a month) to get my lenses produced. Customer Service was absolutely terrible. The lenses were very poorly made and had to be sent back a second time.
With all that, any other company would offer some kind of compensation. Lensabl offered 5% off. :(,
All in all it took 2 month (!) for me to get my glasses. Here are some details:
They say that production time is 4-7 days. After 10 days I started to call customer service. They don't even answer the phone with "Hi, This is Lensabl, How can I help you?" They just say "Hi" like they are answering a call from a friend. This was true for every call I made to them, and there were many. It's like they have company calls redirected to private phones or somethin like that.
When my order was delayed, there was no notification that went out to me. It took numerous calls to finally find out that my order didn't pass quality control and was sent back to the lab for reproduction. Anywhere else, you would think that my glasses would move to the front of the line to get done. No, not at Lensabl. Customer Service told me unapologetically that production will take another 4-7 days!
At some point, several weeks into the order, I asked to speak with a manager. I was told that Rhinna would call me. Nothing.
When Lensabl finally said that my glasses were shipped, they said "UPS overnight, you'll have them tomorrow!" they weren't. It actually took two more days before UPS even acknowledged that there was a package heading my direction.
When I received my lens it looked like they were finished in a high school workshop: rough edges, plastic shreds hanging out of the frame an uneven cut and completely wrong shape.
When I sent them back, another 3 weeks to produce and return the glasses to me.
I gave 2 stars because I am happy with the lenses. If they just understood and cared about customers....
Response from LensablOct 4, 2023
Hi, Doug!
I'm sorry to hear about your disappointing experience with Lensabl. It sounds like you encountered several issues throughout the process, from production delays to poor customer service. Your feedback highlights areas where Lensabl needs improvement, especially in communication and quality control.
It's essential for companies to prioritize customer satisfaction and address any problems promptly and effectively. I'm glad to hear that you are ultimately happy with the lenses themselves, but the overall experience should have been smoother.
If you have any more questions or need assistance with anything else, please feel free to ask.
MD
Marty D.
My glasses were incorrect as to the…
My glasses were incorrect as to the vision from far to near. I couldn’t read a computer screen unless I tilted my head back or lifted the glasses.
Things can go wrong and this happened with another pair with another company. The annoying part was that it took 2 weeks to get them repaired. That was a long time to wait and I didn’t have a good working pair of glasses for about a month.
Response from LensablOct 4, 2023
Hi, Marty!
I'm sorry to hear that you experienced issues with the vision correction of your glasses from Lensabl. It can indeed be frustrating when there are delays in getting the necessary corrections made, leaving you without a functional pair of glasses for an extended period.
Quality control and timely resolution of issues are crucial aspects of any eyeglass service, and it's essential for companies to address such problems promptly to ensure customer satisfaction. If you have any further concerns or need assistance, please don't hesitate to reach out to Lensabl's customer support team.
If you have any more questions or need assistance with anything else, please feel free to ask.
WA
Wyndi A.
There was little to no communication…
There was little to no communication about the delivery process. The glasses I finally received are very difficult to see through.
Response from LensablOct 4, 2023
Hi, Wyndi!
I'm sorry to hear that you had a poor experience with the communication and the quality of the glasses you received from Lensabl. Effective communication about the delivery process and the quality of the product are essential for customer satisfaction.
If you haven't already, I recommend reaching out to Lensabl's customer support to address your concerns about the glasses' quality. They may be able to assist you with resolving the issue or providing further information about the delivery process.
If you have any more questions or need assistance with anything else, please feel free to ask.
MM
Muffin M.
Carful.
they sent me scratches glasses, sent three back, then they Lost my glasses contacted support and claimed it was busy and they will finished them in a couple days, month went by contacted again claiming they were lost. got them back after a month and 1 week.
Response from LensablOct 4, 2023
Hi, Muffin!
I'm sorry to hear about the issues you experienced with Lensabl, including receiving scratched glasses and delays in the process. It's frustrating when you encounter such problems with a service provider.
If you continue to experience issues or have any concerns, it's essential to communicate directly with Lensabl's customer support to seek a resolution or compensation for the inconvenience you've faced.
If you have any more questions or need further assistance, please don't hesitate to ask.
TG
Tony G.
Great Quality
Lenses look great. Expect a little bit of a wait. I think this was a 4+ week turnaround. Thanks!
Response from LensablOct 4, 2023
Hi, Tony!
Thank you for sharing your experience with Lensabl. It's good to know that you're satisfied with the quality of the lenses, although the turnaround time was longer than expected. If you have any more feedback or if there's anything else you'd like to share or inquire about, feel free to let me know.
