Scott
Poor communications, poor results and no trust
Poor communications. Placed two separate orders. First order wasn’t perfect but satisfactory. Second order was a nightmare. Had to send glasses back for redo. Poor communications on redo. After several attempts to get info on redo, lensabl claimed they lost my glasses. They offered to me to pick a frame from their web site to replace lost frames. I did. Weeks went by. I received a package in the mail, it was my original frames with another attempt to install new lenses, it was again terrible. I contacted CS, they claimed they couldn’t do anymore. I asked about the new frames they offered me and they denied it as they found my old frames. Also they wrecked the nose piece on my frames as new cushions of a different type were installed. Not a good experience!
Response from LensablOct 17, 2023
Hi, Scott! We're truly sorry to hear about the difficulties and frustrations you experienced with your orders. The problems you've encountered don't align with the level of service we aim to provide. Your feedback is valuable to us, and we sincerely apologize for the inconvenience you've faced. Our customer support team is here to assist you and make things right. If there's anything more we can do or if you would like to discuss this further, please feel free to reach out at [email protected] or 1-800-984-5367. We value your business and your trust, and we'll work hard to resolve any issues you've encountered. Thank you for sharing your concerns with us. We appreciate the opportunity to address them and improve our services.