LensablReviews of lensabl.com

Response from LensablSep 27, 2023

Hi, Dan! We appreciate you taking the time to share your feedback with us, and we apologize for the inconvenience you've experienced. Your experience is important to us, and we're committed to addressing your concerns. We understand that pricing accuracy and timely customer support are essential components of a positive experience. We're actively working to improve our processes and training to better serve our customers. We apologize for any difficulties you've had in reaching our customer service team and for the delays you've encountered. Your frustration is completely justified, and we take this matter seriously. We're continuously working to enhance our service quality and response times. To address your specific order and concerns, please contact our customer support team at [email protected]. We'll make it a priority to assist you promptly and resolve any outstanding issues. Thank you for bringing this to our attention, and we're committed to learning from your feedback and improving our services to provide a better experience for all our customers.

Response from LensablSep 27, 2023

Hi, Raghu! Thank you so much for taking the time to share your positive experience with Lensabl. We're thrilled to hear that you are pleased with the quality of your lens replacement and that it has significantly improved your visual experience. Our team is dedicated to ensuring that your lenses match your prescription accurately and meet your expectations in terms of clarity, sharpness, and any additional features you've selected. Your satisfaction is our top priority, and it's wonderful to hear that we've earned your trust and satisfaction. We truly appreciate your kind recommendation and your trust in Lensabl for prescription lens replacement. We're committed to maintaining the high standards of quality, accuracy, and timely service that you've come to expect from us. If you ever need our services again in the future, we'll be here to assist you. Once again, thank you for choosing Lensabl, and we look forward to serving you again in the future.

Response from LensablSep 27, 2023

Hi, Chau! We're truly sorry to hear about the issues you've encountered with your order, and we apologize for any inconvenience you've experienced. Your feedback is important to us, and we're committed to addressing your concerns. The delay in receiving your glasses and the lost screws are unacceptable, and we understand your frustration. We want to make this right for you as soon as possible. To resolve this matter and expedite the replacement of your frames and screws, please contact our customer support team at [email protected]. We will prioritize your case and work diligently to ensure that you receive the glasses you ordered. We sincerely apologize for the delay and any inconvenience this has caused. Your satisfaction is important to us, and we appreciate your patience as we work to resolve this issue. Thank you for bringing this to our attention, and we look forward to assisting you further.

Response from LensablSep 27, 2023

Hi, Stacey! We're genuinely sorry to hear about the frustration you experienced with your order, and we appreciate you taking the time to provide us with this feedback. Your experience is important to us, and we want to address your concerns. We apologize for the delay in fulfilling your order and for the lack of online status updates, which should have provided you with a more seamless experience. We understand how important it is for our customers to have clear and transparent communication regarding their orders. Your feedback is invaluable to us, and we're actively working to improve our processes to ensure a smoother and more efficient ordering experience for our customers in the future. We understand your decision not to use Lensabl in the future, and we regret that we didn't meet your expectations on this occasion. If you ever reconsider and decide to give us another chance, please know that we're committed to providing you with a better experience. Thank you for bringing this to our attention, and we apologize for any inconvenience you've faced. If you have any further questions or concerns, please feel free to reach out to us. We appreciate your feedback and the opportunity to improve our services.

Response from LensablSep 27, 2023

Hi, James! Thank you for your concise and positive feedback! We're delighted to hear that your experience was fast and painless. If you have any more feedback or if there's anything else we can assist you with in the future, please don't hesitate to reach out. Your satisfaction is important to us!

Response from LensablSep 27, 2023

Hi, Marcel! We're pleased to hear that your optical prescription met your expectations, and we apologize for any issues you encountered with the gradient coatings, the delay, and the damage to your SILHOUETTE collectors edition frames. The incorrect gradient coating and the extensive delay in receiving your order do not align with our standards of service, and we deeply regret any inconvenience this has caused you. We also understand the frustration of having your original frames damaged during processing. Please contact our customer support team at your earliest convenience at [email protected] so we can address the issues with the gradient coatings and explore possible solutions for the damaged frames. We are committed to making this right for you and ensuring your satisfaction. Thank you for bringing these concerns to our attention. Your feedback is essential, and we'll work diligently to improve our processes and provide you with a better experience in the future. We appreciate your patience and understanding.

Response from LensablSep 27, 2023

Hi, Karen! Thank you for your feedback, and we're glad to hear that you're satisfied with the quality of the lenses you received. We appreciate your patience and understand your concerns regarding the estimated completion time. We apologize for any inconvenience caused by the extended processing time, and we acknowledge that providing accurate schedule updates is crucial for our customers. Your feedback is valuable, and it helps us improve our service. We will certainly review our backlog and processing times, especially for complex orders like progressive lenses, to provide more accurate and timely schedule updates in the future. Your satisfaction is important to us, and we're committed to enhancing your experience with Lensabl. If you have any further questions or feedback, please feel free to reach out to us. We appreciate your understanding and the opportunity to serve you better in the future.

Response from LensablSep 27, 2023

Hi, Julia! We're truly sorry to hear about your negative experience, and we apologize for any inconvenience you've encountered with your order. Your feedback is important to us, and we're committed to addressing your concerns. The extended processing time, incorrect lenses, and communication issues you've faced are unacceptable, and we understand your frustration. We want to make this right for you as soon as possible. To resolve this matter and provide you with the correct lenses, please reach out to our customer support team at [email protected]. We will prioritize your case and work diligently to ensure that you receive the eyewear you expected. We deeply regret that we didn't meet your expectations, and we appreciate your feedback, which helps us improve our services. Thank you for bringing this to our attention, and we look forward to assisting you further.