Get the high-quality lenses you need, in your own frames, all by mail. Or shop Everyday Eyewear, our new Rx glasses line. Starting at $77.From optical, readers, sunglasses, all the way to sleep glasses. We’ve got you covered.Upgrade your vision today at lensabl.com
Lensabl (lensabl.com) has 880 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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candace
Quick turn around. Helpful customer service.
Response from LensablOct 17, 2023
Hi, Candace! Thank you for sharing your positive experience with Lensabl! We're delighted to hear that you had a quick turnaround and found our customer service team to be helpful. If you have any more feedback or need further assistance in the future, don't hesitate to reach out. We're here to help!
Martha
The lensabl products and craftmanship are fantastic, at very reasonable prices. Replacing lenses in existing frames is quite easy and practical. Communication with customer service can be frustrating, as on each of my orders I've received conflicting emails, which then required multiple emails for clarification. Overall, worth the effort.
Response from LensablOct 17, 2023
Hi, Martha! Thank you for your feedback on your experience with Lensabl. We're thrilled to hear that you find our products and craftsmanship to be fantastic and reasonably priced. We appreciate your understanding that the communication process can sometimes be a bit challenging. We're always working to improve our customer service, and your feedback is invaluable in that process. If you ever need further assistance or have more feedback, please don't hesitate to reach out. We're here to help, and we value your business!
Cassandra M.
I have been a HUGE fan and purchasing glasses from this company for about 2 years. I think I have purchased about 10 pairs. I have NEVER had a problem, but this order, I ordered two pairs. I ordered them on August 30th. I did not receive them until October 7th, that is MUCH longer than I have ever had to wait if I purchased my glasses from my doctor. I understand you guys being busy! But, you claim to be quick service. Yet, again I still understand. But, when I tried to sign into my account over the three weeks I had waited before I reached out, it kept saying that there was maitenence on your site. So I couldnt sign in. I reached out to the company On Sept. 21st asking if I could just check on the status and explained the issue with the site. I received a response that was quick and kind, that they would reach out to the correct department to get info. I received a timely response that he was told my glasses would be done in 2-3 days, but was reminded that you only send out when they are right. Which is understandable, but I think its bad practice to just leave the customer in the dark if something did happen and you expect it to be a longer wait. And the 2-3 day quote, which I understand is just a quote, but it didnt happen, even close. They were shipped on October 4th. I was trying to just be understanding and move on. But, it was a bit of a disrespectful surprise when I opened my box, which I purchased TWO pairs of glasses and only received ONE cleaning kit. Perhaps it is a small thing, but it is just really not ok since I ordered two. Even tho they were shipped together in one box, I still expected to receive what is stated on your site. This experience was incredibly unprofessional. I HATE writing negative reviews and avoid them at all costs. But, this was alot of really showing lack of care for your customer and their experience.
Response from LensablOct 17, 2023
Hi, Cassandra! I'm sorry to hear about the issues you encountered with your recent order from Lensabl. Your feedback is important, and it's clear that there were multiple aspects of your experience that didn't meet your expectations. We strive to provide efficient service, and it's disappointing to hear that you faced delays, site access problems, and received only one cleaning kit when you ordered two pairs of glasses. I appreciate you taking the time to share your concerns and dissatisfaction with your experience. I'll make sure this feedback is shared with our team so that we can work to improve in these areas and ensure a better experience for our customers moving forward. If you have any further concerns or questions, please don't hesitate to reach out to us. We value your business and will do our best to address your issues and make things right. Thank you for being a Lensabl customer, and we hope to have the opportunity to provide you with a better experience in the future.
MH
I had to return my glasses frame and the newly made lenses because I could not read anything up-close. After I informed lensabl they told me to return both items and they will re-make the lenses. I sent the items back on 2023/09/26 and no feedback from the company on the status of this redo order yet. I emailed them last night and hopefully they will respond soon?
Response from LensablOct 17, 2023
Hi, MH! We understand your concern and apologize for the delay in your redo order. Our team is actively working on it, and we appreciate your patience. Rest assured, we will address your request and provide updates as soon as possible. If you have further questions or need assistance, please don't hesitate to reach out to our customer support team at [email protected] or 18009845367. Your satisfaction is important to us, and we're dedicated to resolving this matter to your complete satisfaction. Thank you for your understanding.
Danny
Lens are of a quality so low that they scratch when wiped with recommended cloth. My glasses are ruined, no refund no help typical corporation
Response from LensablOct 17, 2023
Hi, Danny! We're truly sorry to hear about the issues you've encountered with your lenses. This is not the experience we aim to provide, and we understand your frustration. We want to make things right for you. Please contact our customer support team at [email protected] or 1-800-984-5367. We are committed to resolving this matter to your satisfaction and addressing any concerns you may have regarding the quality of our products. Your feedback is important to us, and we are dedicated to ensuring you have the best experience with our services. Thank you for bringing this to our attention.
S H.
Mismade the lenses twice.The second set of (incorrect) lenses took so long I feared I would never get my (expensive) frames back, so when I finally did, I gave up trying to get the right prescription from this company. DO NOT USE THEM!
Response from LensablOct 17, 2023
Hi, S Harrison! We apologize for the inconvenience and frustration you've experienced with your orders. We understand how important it is to have the correct prescription in your lenses. This situation does not meet our standards of service, and we're genuinely sorry for any inconvenience. To address your concerns and to ensure your satisfaction, please reach out to our customer support team at [email protected] or 18009845367. We are committed to making things right and addressing any issues you may have encountered. Your feedback is valuable to us, and we appreciate you sharing your experience. We'll do our best to assist you with your eyewear needs in the future.
Amy T.
When I recieved my frames, I put them on and the progression line from the distance portion of my lens to reading portion was right in the middle of my line of vision. Wearing them makes me dizzy. Now I have to have the lenses replaced again at an additional cost with another company because my glasses are unwearable. Your communication platform also held up my order. I mailed my frames at the end of August and didn't receive them until end of September because I got repeated emails requesting the same information, which by the way, was printed on the prescription I uploaded into my account.
Response from LensablOct 17, 2023
Hi, Amy! We apologize for the issues you've encountered with the progression of your lenses and the communication during the order process. Your experience does not align with our usual standards, and we're truly sorry for any inconvenience you've faced. To address your concerns and find a solution that ensures your satisfaction, please reach out to our customer support team at [email protected] or 1-800-984-5367. We're committed to making things right and addressing any issues you may have encountered. Your feedback is important to us, and we appreciate you sharing your experience. We will do our best to improve and provide a more seamless experience in the future.
Dr. Don D.
This is the second time I have used Lensabl, both times to replace the lenses in my Bose SoundFrame sunglasses. My prescription changed, so I decided to spend the money to change out the lenses again. The first time the lenses worked out fairly well, although there was not a crispness to the near-vision, although not severe enough for me not to put up with it, and the tint was great. The second time, the tint was not nearly what it was the first time; it was too light, and secondly, looking through the lenses gave me double-vision. So, I contacted Lensabl about it. Lensabl did replace the lenses, but it took a long time and a lot of emails to get it done. Unfortunately again, the tint was too light and to get the tint I originally had I was going to have to pay an additional $379 after I had already spent at least that much the second time AND the vision still isn't right. Consequently, I haven't used the Bose glasses. My prescription glasses and sunglasses from a competitor work beautifully. I'm sorry it didn't work out, and I'm not willing to spend more money and time to correct them.
Response from LensablOct 17, 2023
Hi, Dr. Don! We're genuinely sorry to hear about the challenges you faced with your lens replacements and the tint, as well as the inconvenience in the process. Our aim is to provide you with a smooth and satisfying experience, and it's clear we didn't meet that standard this time. If you ever change your mind or decide to give us another chance in the future, please feel free to reach out. We're here to assist and ensure you receive a product that meets your expectations and needs. Our customer support team is available at [email protected] or 1-800-984-5367. We appreciate your feedback and will continue to work towards improving our services. Thank you for taking the time to share your experience.
