LensablReviews of lensabl.com

Response from LensablOct 17, 2023

Hi, Diane! We're delighted to hear that Lensabl provided you with excellent service in replacing the prescription lenses in your old frames. Thank you for choosing us, and we appreciate your positive feedback. If you have any more eyewear needs or questions in the future, don't hesitate to reach out. Your satisfaction is our priority!

Response from LensablOct 17, 2023

Hi, Kaylon! We're genuinely sorry to hear about the condition of your glasses. This is not the experience we strive to provide to our customers. Please reach out to our customer support team at [email protected] or call us at 1-800-984-5367 so we can investigate and address this issue promptly. Your satisfaction is important to us, and we're here to make things right. Thank you for your patience.

Response from LensablOct 17, 2023

Hi, Tony! We apologize for the delay and the disconnect you experienced in your recent order. Your feedback is invaluable to us, and we're continuously working to improve our processes and communication. We understand your frustration, and we're sorry for not meeting your expectations this time. If you have any specific issues you'd like to address, or if you'd like us to look into your order, please contact our customer support team at [email protected] or call us at 1-800-984-5367. We appreciate your patience and are committed to providing a better experience in the future. Thank you for your feedback.

Response from LensablOct 17, 2023

Hi, Rosie! We're glad to hear you're loving the frames and lenses you received, and we appreciate your patience during the process. However, we understand that the extended delay and communication issues were frustrating, and we sincerely apologize for the inconvenience you experienced. We're continually working to improve our services and address issues like this to provide a better customer experience in the future. If you have any further concerns or need assistance, please don't hesitate to reach out to our customer support team at [email protected]. Your feedback helps us make the necessary improvements, and we hope to serve you more efficiently in the future. Thank you for your understanding.

Response from LensablOct 17, 2023

Hi, Tom! We're deeply sorry to hear about the issues you encountered with your glasses and the level of customer service you received. This is certainly not the experience we aim to provide to our customers, and we understand your frustration. We want to make things right for you. Please reach out to us at [email protected] or call us at 1-800-984-5367, and we will do our best to resolve the situation and address your concerns promptly. We value your feedback as it helps us improve our services. Thank you for giving us the opportunity to make this right.

Response from LensablOct 17, 2023

Hi, E L! We apologize for the inconvenience you've experienced with your progressive sunglasses lenses. It sounds like there might be an issue with the prescription or the alignment of the lenses. To address this problem, we recommend contacting our customer support team at [email protected] or calling 1-800-984-5367. They can assist you with troubleshooting the issue and, if necessary, arrange for any adjustments or replacements to ensure your eyewear meets your visual needs and comfort. Your feedback is important to us, and we want to make sure you have a positive experience with your lenses. Thank you for bringing this matter to our attention.

Response from LensablOct 17, 2023

Hi, Bryan! We apologize for the extended processing time and communication challenges you experienced with your order. This is not the level of service we aim to provide, and we understand your frustration. We are constantly working to improve our processes to ensure a more efficient and responsive experience for our customers. If you have any specific concerns or issues that have not been resolved, please reach out to our customer support team at [email protected] or call 1-800-984-5367. They will be able to assist you and address any remaining concerns you may have. Thank you for your feedback, and we appreciate your patience during this process.

Response from LensablOct 17, 2023

Hi, Jack! We're genuinely sorry to hear about the difficulties and prolonged wait you experienced with your order. This is not the level of service we aim to provide, and we sincerely apologize for the inconvenience and frustration you've endured throughout this process. We appreciate your feedback, and we will use it to help us improve our operations and ensure a better experience for our customers in the future. If there are any remaining issues or concerns, please feel free to contact our customer support team at [email protected] or call 1-800-984-5367 for further assistance. Again, we apologize for the challenges you've faced, and we thank you for sharing your experience with us.