Mr M.
Avoid this clown show.
Avoid this CLOWN SHOW. They lost my frames, did not replace with the same, and I still have no idea what I am getting. Ordered Sept 7, 23 and it is Oct 23, 23. I just got an email saying the lab just started and it will take them yet another 2-4 more days to finish, plus shipping time. ********* UPDATE: Magically, on 10/24 ... After I requested a refund, now they have found my frames and production has already started. ********* I sent my frames the day of the order. Confirmed they arrived 5-7 day later via tracking. Did not hear anything for 3 weeks. Reach out via email. No response for 5 days and several attempts. Got hung up on on the phone waiting on hold. Finally heard back. They request pics of my frame. Then said "Oops, we lost them" It has been 3 weeks + since they supposedly have my unidentified replacement frames. On Oct 6 I was told it would be 5-7 days. I'm still waiting And now I'm told 2-4 more days to make the lenses. I still have no idea what they replace the frames with. $9 plastic junk? Heavy frames? (my frames were lite) Narrow? Fixed bridge? My Dr said it had to be wire adjustable. But who knows? I have requested a refund plus the replacement cost of my frames. I am doubtful this will happen. And writing this review, I probably will not get anything. It will probably take a credit card dispute. Save yourself the trouble. Shop elsewhere. Their stated 5-7 day turnaround once they received your frames is not going to happen.
Response from LensablOct 24, 2023
Hi, Mr. MrM We apologize for the inconvenience and frustration you've experienced with your order. This does not align with the level of service we aim to provide, and we appreciate your feedback as it helps us address issues and make improvements. We understand your concerns regarding the lost frames and the uncertainty about what they will be replaced with. We're committed to resolving this situation and providing you with a satisfactory outcome. Please be assured that we will do our best to process your refund and address the replacement cost of your frames. If you have any further questions or need assistance with your order or refund, please don't hesitate to reach out to us at 1-888-217-8644] or [email protected]. We want to ensure your concerns are addressed promptly. Thank you for giving us the opportunity to improve, and we hope to have the chance to serve you better in the future.