Get the high-quality lenses you need, in your own frames, all by mail. Or shop Everyday Eyewear, our new Rx glasses line. Starting at $77.From optical, readers, sunglasses, all the way to sleep glasses. We’ve got you covered.Upgrade your vision today at lensabl.com
Lensabl (lensabl.com) has 880 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Tammy B.
Your company was great. My new sunglasses are perfect! I can see so much better!
Response from LensablNov 11, 2023
Hi, Tammy! Thank you for your kind words! We're delighted to hear that you're enjoying your new sunglasses and that they've made a positive difference for you. If there's anything more we can do to assist you or if you have any further feedback, don't hesitate to reach out. Your satisfaction is our priority, and we're here to help in any way we can.
Roman B.
lenses worked very well
Response from LensablNov 8, 2023
Hi, Roman! Thank you for your feedback! We're glad to hear that the lenses you received are working well. We apologize for any delay you experienced, and we appreciate your understanding. If you have any more eyewear needs or questions in the future, please don't hesitate to reach out. We're here to assist you and ensure a smooth experience. Thanks for choosing Lensabl, and we look forward to serving you again!
Edwin J.
Constant delays, excuses, and blaming everything on their "high quality standards." I've paid over $300 for a set of lenses, they have my expensive frames in-house that I had to mail them for installation, they've exhausted my insurance benefits for the year with this transaction being processed, and still after a month since payment, I have no product and only a list of excuses from them. They've restarted production on my lenses 3 separate times now because of their "high quality standards." Yet, the customer, is paying the price for these delays. What's really behind the slow production over there? You can't have a successful business that has to make something 3 times for each customer. I've spent much more time than I'd like to admit, just trying to get answers from them. Its as if the CS agents are reading from an excuse script each time I reach out. The timelines they give me continue to get shorter, yet the production continues to require restarting after quality inspection. After many follow ups and the agent apparently, just handing my case off to a new agent, the glasses finally arrived today. As I was afraid of, when I finally did receive my glasses, they're awful, and unusable. The prescription is nowhere near correct, and the lenses give me a fisheye view of the world now. Obviously, I can't drive or read with that bent perspective. Oh, and they don't offer refunds - only the opportunity to send them back for another 6 week turnaround time to hope they get it right. Unfortunately, my scenario is not unique. After my frustration started, I found dozens of reviews online detailing the exact same runaround from Lensabl with delays. I will not recommend Lensabl to my worst enemy, and I will find as many places that I can to share this terrible experience to warn others.
Response from LensablNov 7, 2023
Hi, Edwin! I'm truly sorry to hear about the numerous challenges and frustrations you've faced with Lensabl, from the constant delays to the quality issues with your glasses. This is not the level of service we aim to provide, and we deeply apologize for the inconvenience you've experienced. We understand your disappointment and dissatisfaction, and we're committed to addressing your situation and providing a solution that meets your needs. Your feedback is crucial in helping us improve our processes and communication. If you haven't already, please reach out to our customer support team at [email protected] or call us at 1-800-984-5367. We aim to resolve your concerns and ensure you receive the eyewear you expected. We hope to have the opportunity to make things right for you in the future, and we appreciate your patience during this process.
Unhappy
Almost 3 months to get the lenses correct. Back and forth. Terrible communication. Poor customer service. Not a company I care to ever deal with again. Buyer beware. They will also not give a refund on their mistakes. Just make you keep waiting for them to finally get it right.
Response from LensablNov 3, 2023
Hi, I'm sorry to hear about the difficulties you've faced with your order, and I apologize for the inconvenience and frustration you've experienced with Lensabl. Your feedback is important to us, and we take it very seriously. We understand that the extended wait and poor communication are not up to your expectations. We're committed to improving our processes and ensuring better customer experiences in the future. If you have any specific concerns or need further assistance, please reach out to our customer support team at [email protected] or call us at 1-800-984-5367. We aim to address your situation and provide a solution that meets your needs. We appreciate your patience, and we hope to have the opportunity to make things right for you in the future. Thank you for sharing your feedback.
Raph
Received my glasses with progressive prescription and they are really sharp, thank you. Only comment would be that my order status remained on "received your frames, should be ready in 6 business days" however it shipped almost month after they were received. Other than that, very pleased.
Response from LensablNov 3, 2023
Hi, Raph! Thank you for your review, and we're delighted to hear that you're pleased with your progressive prescription glasses from Lensabl. We're committed to providing high-quality eyewear, and your feedback is valuable to us. We appreciate your comment regarding the order status, and we apologize for any delay or confusion you may have experienced. We will use this feedback to improve our communication with customers. If you have any more eyewear needs or questions in the future, please don't hesitate to reach out. We're here to assist you and ensure a smooth experience. Thank you for choosing Lensabl!
Hannie Y.
I absolutely love my progressives with my former sunglasses frame! Fabulous quality, and I appreciate being able to log in my account to see the progress of production. However, it did take longer than expected (1 month). Nonetheless, worth it and love it!
Response from LensablOct 26, 2023
Hi, Hannie! You're welcome! We're glad you chose Lensabl for your lens replacement needs. If you ever need assistance or have any more questions in the future, don't hesitate to reach out. We're here to help!
Kelli M.
I ordered transition lenses. One of the options was blue and mirrored. This is what I ordered to the tune of $277. When they came, the lenses were grey with a bluish reflective coating on the outside. This is not what I thought I was ordering. I am really unhappy with the way they look. When I called they told me trasitition lenses come in grey. Not at all what I thought I was getting. I was told they made them correctly and will do nothing to for me. Order with caution with these people, they will rip you off. Update: I have been back and forth with them for 3 months to no avail. The best they can do for me is give me 20% off if I want to reorder. They are a rip off.
Response from LensablOct 24, 2023
Hi, Kelli! I'm truly sorry to hear about the dissatisfaction you've experienced with your recent order of transition lenses from Lensabl. We aim to provide our customers with the exact product they desire, and it's disappointing to hear that your expectations were not met. It's important for us to address your concerns and ensure you have a positive experience. While transition lenses do indeed have a grey tint when they activate, it's vital that you receive the product you expected based on your selection. We value your feedback and want to resolve this issue to your satisfaction. Please contact our customer support at 1-888-217-8644] or [email protected] to discuss the matter further and explore potential solutions. Your satisfaction is important to us, and we're committed to addressing your concerns and delivering the quality product you were anticipating. Thank you for bringing this to our attention.
Scott F.
Concerned really that it took a month to receive my frames returned with my new progressive lenses as ordered. When I received it I was grateful that all was well as I had expected. Thank you!
Response from LensablOct 24, 2023
Hi, Scott! Thank you for sharing your feedback, and we're glad to hear that your frames with new progressive lenses arrived as expected and in good condition. However, we understand your concern about the delivery time, and we apologize for any inconvenience it may have caused. We continually strive to improve our processes and enhance the overall customer experience, including reducing order fulfillment times. Your feedback is valuable in helping us identify areas for improvement, and we appreciate your patience. If you have any further questions or require additional assistance, please don't hesitate to contact us. We're here to ensure you have a positive experience with our services. Thank you for choosing Lensabl!
