Get the high-quality lenses you need, in your own frames, all by mail. Or shop Everyday Eyewear, our new Rx glasses line. Starting at $77.From optical, readers, sunglasses, all the way to sleep glasses. We’ve got you covered.Upgrade your vision today at lensabl.com
Lensabl (lensabl.com) has 880 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
Also known as
lensabl.com
Website
lensabl.com
Category
Vision & Hearing
Location
Los Angeles, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 44% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Lensabl misled people by engaging in deceptive advertising. When I contact you three weeks later and you tell me that my frames aren't compatible with their lenses, even though you had stated, "We put any lens in any frame you can buy," That was merely a money- and time-waster. And to top it off, they informed me that I would be charged $25 for shipping if I requested a refund. Like, why am I supposed to pay for all of your lies? This company really needs to have a stronger follow-up process. so that customers won't waste their cash or time. Bad business practices.
Response from LensablDec 18, 2023
Thank you for taking the time to share your experience with Lensabl. We genuinely apologize for any inconvenience you've encountered. We strive to maintain transparency and clarity in our services, and we regret that your experience was not reflective of these values.
We understand your frustration regarding the compatibility of your frames with our lenses. While we pride ourselves on accommodating a wide variety of frames, there is a small list of specific frame types that we cannot fit lenses into due to their unique designs. This information is available on our website here https://www.lensabl.com/lens-replacement-eligibility to assist customers in understanding our service capabilities better.
Regarding the $25 cancellation fee, this is a standard charge applied if we are unable to replace the lenses on a frame or if a customer chooses not to send a different frame or select a complimentary frame from our everyday eyewear collection. This fee primarily covers handling and shipping costs incurred during the initial process.
We sincerely apologize if this was not made clear to you at the outset. Our goal is always to provide a seamless and satisfactory experience for our customers. We appreciate your feedback as it helps us improve our communication and service.
GE
Gert
Progressive lenses
When placing the order it asked for 3 photos (progressive lenses). I uploaded one and was unable to upload the other two. After a few weeks I contacted Lensabl and sent the photos (and Rx again) via email. Total time to receive was almost two months. And two emails. The glasses are great. Just took longer than I expected. I will use this service again to convert some vintage frames into sunglasses.
Response from LensablDec 8, 2023
Hi, Gert!
We appreciate your feedback and apologize for any inconvenience you experienced with the order process and the delay in receiving your lenses. We understand the importance of timely service, and we'll use your input to improve our processes.
It's great to hear that the glasses are great, and we're looking forward to assisting you again when you convert your vintage frames into sunglasses. If there's anything specific you appreciated about your experience or if you have any suggestions for improvement, feel free to share.
Thank you for choosing Lensabl! If you ever have any questions or need assistance in the future, don't hesitate to reach out. We value your business and the opportunity to serve you again.
NN
Ned N.
Prescription lenses were not correct
Prescription lenses were not correct. Notified company, they said they needed an updated prescription which I sent….no reply.
This company gives the entire industry a bad name and should be out of business.
Do NOT trade here
Response from LensablDec 8, 2023
Hi, Ned!
We apologize for the inconvenience and frustration you've experienced with your prescription lenses. This is not the level of service we aim to provide, and we're sorry for any disappointment.
It's concerning to hear that your updated prescription was not acknowledged. We understand the importance of accurate prescriptions and will investigate this matter further to ensure that proper communication and resolution occur.
Please contact our support team at [email protected] or call 1-800-984-5367 with your order details, and we'll do our best to address and rectify the situation promptly.
We appreciate your feedback, and we're committed to improving our services. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right for you.
ML
MLS
Glad the lenses were able to be…
Glad the lenses were able to be installed. Oakley frames are only done by Oakley licensed installers, therefore was nice to have this offered. Took nearly a month to turn around though. Packaged nicely.
Response from LensablDec 8, 2023
Hi, MLS!
We appreciate your feedback and understand that the turnaround time for your lens installation took longer than expected. We apologize for any inconvenience this may have caused.
It's great to hear that you were pleased with the packaging and that we were able to offer the service for Oakley frames. We're continuously working to improve our processes, and your input is valuable.
If you have any further comments, suggestions, or if there's anything specific you'd like us to address, please feel free to reach out to our support team at [email protected] or call 1-800-984-5367.
Thank you for choosing Lensabl, and we hope to have the opportunity to provide you with a smoother and more efficient experience in the future.
SK
Shawna K.
Wrong Prescription and Dishonest
I have been going through Lensable for a few years.
In a nutshell, customer service doesn't know what they are talking about nor do they help their customers. They have little communication with the lab and I guess the lab is not even in the same building. They do everything they can to make sure you know that you are always wrong and the problem so they don't have to be held liable for issues with their site, prescriptions and lab mistakes. Sending them your glasses is a big roll of the dice, especially if they are expensive.
Uploading prescription has always been confusing on this sight. Turns out your uploaded prescriptions tab and add saved prescription, is worthless. Rudy Widjaja at Lensabl CS said it's for your information only, it's not usable with ordering. Good to know after years of confusion.
This time I purchased 1 computer/reading bifocal glasses, 'you know, to see up close.' And one distance mirrored polarized sunglasses. 'You know, to see far away.' Pretty simple
I accidental uploaded my computer/reading glasses to my sunglasses as well, instead of my distance prescription. I remember being confused and figuring out how to add a saved prescription.
My computer/reading prescription of course a farsighted prescription and says (For Use: Computer) on the prescription itself. With a (+) sphere and a (+) near add for reading even closer. + sphere is to help see things up close and a + near add to see things really close. So, 'not for distance.' that would be a (-)
Rudy Wadjaja at Lensabl customer service Falsely and tactlessly told me that I was wrong and claimed that (+) Sphere is not always farsighted and (-) Sphere is not always nearsighted, and that is why they didn't flag the order. When that is Literally what it means.
She said my glasses were a (+) sphere with a (+) near add so they just ignorantly went with the (+) sphere with no question on a pair of sunglasses. And they did it while also making my computer glasses with bifocal reading with the same prescription!
I mean it is blatantly obvious that this was not thought out at all by the techs and Rudy was not being honest.
The "trained lab tech," saw an order for distance, and a prescription to help see close up with a (+) sphere on a pair of sunglasses and said, yep that looks good, no need to question.
And Rudy is here spilling inaccurate claims then said the best they can do is 25% off lens replacement. So they want me to pay $350 for one pair of sunglass lens, when this issue was a mistake on both me and the lab? 50% is more like it. I told them to deactivate my account. I got exactly the same lenses at a cheaper price at Lensdirect. Even cheaper with lensbl's 25% offer. Plus they have better review rates.
Response from LensablDec 8, 2023
Hi, Shawna!
We sincerely apologize for the frustrations and inconvenience you've experienced with your orders and the customer service provided by Lensabl. It's disheartening to hear about the difficulties you encountered, and we truly appreciate you sharing your detailed feedback.
Your experience does not meet the standards we strive for, and we're committed to addressing these issues to improve our services. We understand the importance of accurate prescriptions and transparent communication throughout the process.
We apologize for any confusion regarding the prescription upload process and the misinformation provided. We take this seriously and will work to ensure that our customer service representatives are well-informed and able to assist customers effectively.
Thank you for bringing this to our attention, and we're sorry for any inconvenience caused. If you have any further comments or if there's anything specific you'd like us to address, please feel free to reach out to our support team at [email protected] or call 1-800-984-5367.
We appreciate your feedback, and we hope to have the opportunity to rectify these issues and provide you with a better experience in the future.
HA
Huey A.
Easy process for ordering new lenses --…
Easy process for ordering new lenses -- very satisfied with returned product.
Response from LensablDec 8, 2023
Hi, Huey!
We're delighted to hear that you had a positive experience with the process of ordering new lenses and are very satisfied with the returned product! Providing a seamless and satisfactory service is our priority.
If there's anything specific you appreciated about your experience or if you have any suggestions for improvement, feel free to share. We value your feedback, and it helps us continue to enhance our services.
Thank you for choosing Lensabl! If you ever have any questions or need assistance in the future, don't hesitate to reach out. We appreciate your business and look forward to serving you again!
KH
KH
They filled and charged me for wrong prescription glasses
I do NOT recommend Lensabl and would give them a negative star. I went to Lensabl to use my old frame that I liked. I have worn glasses for years and yet they managed to fill the wrong prescription for the first time ever, causing me to throw away $146 in this day and age of high inflation. This cost was for new glasses using my frames.
They give you an “option” of entering your prescription or uploading it. I entered it and then uploaded the prescription. When the glasses arrived they were wrong prescription making me dizzy. So I called and told them and they claim I entered it wrong and couple of - negatives should have been + positives. I believe I entered them correctly and no reason to believe I did it wrong. Why would they even give you an “option”? They offered me a one time 30% discount to place a new order which is bad and why would I even trust them again. Would you pay them again? I offered $50 just to get it done but they said no.
So I ended up throwing away the glasses and $146. Up to you if you want to take a chance on them but I won’t ever again and won’t recommend them to my family and friends. There are so many other online or in person stores to choose from with better and lower prices and options. Their transition lenses weren’t good either and didn’t change like my old glasses.
Response from LensablDec 8, 2023
Hi, KH!
I'm sorry to hear about the issues you encountered with Lensabl, and I understand how frustrating and disappointing it must be to receive the wrong prescription for your glasses.
Prescription accuracy is crucial, and it's concerning to hear about your experience. We appreciate your feedback, as it helps us identify areas for improvement.
If you haven't already, I recommend reaching out to Lensabl's customer support at [email protected] or calling 1-800-984-5367 to discuss your concerns and explore potential solutions.
We understand the importance of trust when it comes to prescription eyewear, and we hope that the company can work with you to address the situation. Thank you for sharing your experience, and I'm sorry for any inconvenience caused.
SH
sandra H.
The final product was spectacular
The final product
Response from LensablDec 8, 2023
Hi, Sandra!
I'm delighted to hear that you were pleased with the final product from Lensabl! Ensuring customer satisfaction is a top priority, and it's great to know that your experience resulted in a spectacular outcome.
If there's anything specific you appreciated about the final product or if you have any suggestions for improvement, feel free to share. Your feedback helps Lensabl continue to provide quality products and services.
Thank you for choosing Lensabl! If you ever have any questions or need assistance in the future, don't hesitate to reach out. Your satisfaction is important, and we look forward to serving you again.
