Get the high-quality lenses you need, in your own frames, all by mail. Or shop Everyday Eyewear, our new Rx glasses line. Starting at $77.From optical, readers, sunglasses, all the way to sleep glasses. We’ve got you covered.Upgrade your vision today at lensabl.com
Lensabl (lensabl.com) has 880 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Joseph R.
Took a lot longer that previously.
Response from LensablJan 5, 2024
Hi, Joseph! We appreciate your feedback and apologize for any delay you experienced. We understand that prompt service is important, and we'll use your input to improve our processes. If there's anything specific you'd like to share or if you have further feedback, please feel free to let us know. We value your input as we work to provide the best possible service to our customers.
Hensi J.
Fast, reliable, easy!
Response from LensablDec 26, 2023
Hi, Hensi! We're thrilled to hear about your positive experience! Fast, reliable, and easy service is what we aim for. If you have any more feedback or if there's anything else we can assist you with, feel free to let us know. Thank you for choosing Lensabl!
Brian T.
First, the order took a very long time to be filled. Second, the lenses were not shaded as I had ordered.
Response from LensablDec 26, 2023
Hi, Brian! We apologize for the delays and the inconvenience caused by the incorrect shading of the lenses. Your feedback is valuable to us, and we want to make things right. Please reach out to our customer support with your order details so that we can investigate and address the issues promptly. We appreciate your patience and the opportunity to resolve this matter to your satisfaction.
William P.
Lensabl Order #100182398 Lensabl charged me a $25 cancellation fee after THEY canceled my order for Maui Jim lens replacement. After they found they couldn't do the job (they didn't have the tools!), they told me I could order another pair or pay the cancel fee, which they said would cover frame return shipping costs. I said I didn't want the frames back, so save me the ship fee and toss the frames. They said "Sorry, company policy." I'm not sure how Lensabl's policy makes for satisfied customers, and why I should pay for Lensabl's failure to fill my prescription. Still, if Lensabl can't see past changing their own policy, I'll go with EyeBuyDirect.com next time.
Response from LensablDec 26, 2023
Hi, William! We're sorry to learn about the challenges you faced with Lensabl, and we understand your frustration. Clear communication and customer satisfaction are crucial aspects of our service. If you have specific concerns or need further assistance, please reach out to our customer support. We're here to work towards a resolution that meets your expectations. Your feedback is valuable, and we hope to address your concerns promptly.
Real P.
The tone in the support emails was terrible.
Response from LensablDec 26, 2023
Hi, Solomon! We apologize if you found the tone in the support emails unsatisfactory. Our goal is to provide excellent customer service, and we appreciate your feedback. If there are specific concerns or if you'd like to share more details about your experience, please feel free to let us know. We're here to assist you and improve our service based on your input. Thank you for bringing this to our attention.
Alex O.
Easy and timely. Sent in a nice pair of Oakley sunglasses to be relensed to new prescription. Perfect! Thanks lensabl.
Response from LensablDec 26, 2023
Hi, Alex! You're welcome! We're thrilled to hear that you had an easy and timely experience with Lensabl, and that your Oakley sunglasses turned out perfectly with the new prescription. If you ever need assistance in the future or have more eyewear needs, feel free to reach out. Thank you for choosing Lensabl!
Shawn S.
A little pricey but worth the quality. I liked that they sent a shipping box for you to send in the frames.
Response from LensablDec 26, 2023
Hi, Shawn! We're glad to hear that you appreciate the quality of our service. Providing a shipping box helps ensure the safety of your frames during transit. If you ever have more eyewear needs or questions, feel free to reach out. We're here to help. Thank you for choosing Lensabl!
John
Great service. They take good care of your frames if supplying your own. It was the second time using them. A slower turnaround this time but most likely due to the holidays.
Response from LensablDec 26, 2023
Hi, John! Thank you for choosing Lensabl again! We appreciate your understanding regarding the holiday season's impact on turnaround times. If you ever have more eyewear needs or questions, feel free to reach out. We're here to help. Enjoy your eyewear, and we look forward to assisting you in the future!
