LensablReviews of lensabl.com

Response from LensablFeb 15, 2024

We are thrilled to hear that you were pleased with our customer service and the quality of our workmanship. We always strive to deliver excellence in every aspect of our service. We do acknowledge your comment regarding the shipping speed. We're continually working on improving our logistics to ensure faster delivery times, and your feedback is valuable in this process. We're also glad to know that you found our pricing reasonable. Our aim is to provide high-quality service at competitive prices. Thank you again for choosing us and for taking the time to share your experience. We look forward to serving you again in the future!

Response from LensablFeb 29, 2024

Thank you so much for your wonderful review! We're delighted to hear that you found the ordering process super easy and that your glasses were perfect. It's great to know you enjoyed the packaging and the little cleaning kit we included. Your satisfaction is our top priority, and we look forward to delighting you again in the future!

Response from LensablFeb 29, 2024

We're thrilled to hear that you found our products to be both affordable and of high quality. Our team works hard to deliver the best value without compromising on quality, and it's rewarding to know that it's appreciated by our customers. We look forward to continuing to serve you with great products in the future!

Response from LensablFeb 15, 2024

We are truly sorry to hear about your disappointing experience with your recent order. It's distressing to learn that each pair of glasses did not meet your expectations, and we sincerely apologize for any inconvenience caused. The issues you've described with the fit, lens seating, and visual distortion are concerning, and we want to address them immediately. Please rest assured, we are committed to resolving this matter to your satisfaction. Our customer service team is actively looking into your case, and we will make every effort to expedite a response and a resolution for you. We value your feedback and are dedicated to making this right. Your previous positive experience with us is the standard we aim to uphold, and we deeply regret falling short this time. We hope to have the opportunity to restore your trust in our service.

Response from LensablFeb 29, 2024

We're so grateful for your wonderful review and your continued loyalty! It's fantastic to hear that you've been extremely happy with the quality of our lenses and found our measurement and ordering process easy to use. We appreciate your understanding regarding our turnaround time, as we strive to ensure everything is perfect for you. Your satisfaction is our top priority, and we're excited to provide you with great experiences in all your future orders. Thank you for choosing us again!

Response from LensablFeb 29, 2024

We truly appreciate you taking the time to share your feedback with us. We apologize if our email communication did not meet the standards of professionalism you expected and for the delay in shipping your order. We're actively working on enhancing our team's communication skills and streamlining our shipping process to ensure more timely updates and delivery. Your feedback is crucial for these improvements. We appreciate your patience and are committed to providing a better experience in the future.

Response from LensablFeb 29, 2024

We are delighted to hear that you were pleased with the quality of your glasses and their condition upon return. It's our goal to ensure every pair of glasses we handle is returned in top-notch condition. Your comment about the wait time is well-noted. We are continuously working to improve our processes, including reducing the time between order completion and shipment. Your feedback is invaluable in this effort. Thank you for recommending us, and we look forward to serving you even better in the future.

Response from LensablFeb 15, 2024

We sincerely apologize for the issues you've experienced with your order. We would like to investigate this matter further and ensure that any issues are promptly corrected. Please contact us at [email protected] so we can assist you in making this right. We value your business and are committed to improving your experience with us.