Get the high-quality lenses you need, in your own frames, all by mail. Or shop Everyday Eyewear, our new Rx glasses line. Starting at $77.From optical, readers, sunglasses, all the way to sleep glasses. We’ve got you covered.Upgrade your vision today at lensabl.com
Lensabl (lensabl.com) has 880 customer reviews on Five Star Index, with an average rating of 3.1 out of 5.
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Customer
My glasses came back to me quickly and in better shape then when I sent them. Thank you!
Response from LensablFeb 29, 2024
Thanks a lot for your positive review! We're so glad you had a great experience. Hope to see you again soon!
Deedy P.
Super easy, watching the process of where my order was in the assembly and providing the estimated days to ship. Loved it. The only recommendation is that it was missing a photo to check where the transition should go... I would say to send an alert. I didn't know and only figured it out when I looked at the site and saw the order was missing something.
Jakkster
101 days from acknowledging receipt of my glasses to replacements arriving. Their website says about 2 weeks. Plus over 20 chases, getting Better Business Bureau involved, and a registered letter to their CEO. Woeful customer service. If I hadn't kept chasing I think I would still be sitting waiting for replacements.
Response from LensablFeb 29, 2024
We truly appreciate you taking the time to share your feedback with us. It's clear that the delay you experienced in the processing of your order was far from acceptable, and we sincerely apologize for any inconvenience this caused. Please be assured, your experience has been a catalyst for us to implement significant improvements in our service processes. We are deeply committed to ensuring that such delays are not repeated in the future. We are relieved to know that your issue has been resolved, and we are grateful for your understanding. Rest assured, we are dedicated to providing a much more efficient and satisfactory service moving forward. Thank you once again for bringing this to our attention. Your feedback is invaluable in helping us enhance our customer experience.
Stefanie S.
Quick and easy
Response from LensablFeb 29, 2024
Thank you for your review! We look forward to making more lenses for you :)
GABRIELLE L.
The order took longer than expected to process but that was only because they wanted to be sure that everything was correct and they quickly responded when I asked for status updates. In the future to save time and effort it’s best to simply upload your prescription. Once they had all the correct information it did not take long to receive my order. Overall I’m happy with my experience
Response from LensablFeb 29, 2024
Thank you for sharing your experience! We're thrilled to hear that tracking your order was a breeze and that you enjoyed our process. We're always looking for ways to enhance our service, and your feedback is a big part of that. We’ll be sure to look into this to improve our process. Thanks again for your support and helpful recommendation. We can't wait to serve you again!
Wendy A. R.
I contacted customer support right after I opened the package. My Savile Row "Round Eye" frames, for which I've updated the lenses several times, only had one "round" eye - the other is now oval! And this was the second attempt for Lensabl with this order as the first lenses did not pass their accuracy checks. I appreciate that they tried again but I'm not at all sure how accurate their accuracy checks are if one can see with the naked eye that one side of my round frames are now oval. They asked for photos, which I emailed to them several days ago but I haven't heard back yet. So, the jury is still out regarding a final rating for Lensabl on this order - consider this an interim report.
Response from LensablFeb 15, 2024
We sincerely apologize for the issue you've experienced with your order. It's our top priority to ensure that our customers receive the highest quality service and products. We have reached out to you and provided a priority return label for you to send the order back to us. Rest assured, we are committed to correcting this as soon as possible. Your patience and understanding in this matter are greatly appreciated, and we are dedicated to resolving this to your satisfaction.
Summer Blaze A.
I love lensabl and especially the prescription sunglasses choices which seem to be more expansive for lenses than other platforms I've tried.
Response from LensablFeb 15, 2024
Thank you so much for your positive feedback! We're thrilled to hear that you had a great experience us. We look forward to serving you again in the future. Thanks again for choosing us and for taking the time to leave this review!
Thomas L.
Fast answers to questions when using their chat tool. Quality of lenses is great. Have used them several times in the last few years.
Response from LensablFeb 15, 2024
Thank you for your wonderful review! We're delighted to hear that you've consistently had positive experiences with our chat support and are satisfied with the quality of our lenses. It's always our goal to provide prompt and helpful service, and knowing that we've been able to assist you effectively over the years is incredibly rewarding. We truly appreciate your continued trust in us and look forward to serving you for many more years to come.
