LensablReviews of lensabl.com

I’m so happy to be able to use my favorite frames again! The new lenses are great and I will absolutely recommend Lensable to everyone!

Well I can't give you five stars because of the back and forth response shortcomings. I received my order and they are very nice however the bifocal line was substantially higher on this pair then on the previous identical pair I had ordered before. As it turns out it's not a deal breaker, I did get used to the difference but I was disappointed I did not get a response when I sent you a message about that. Or if it possibly came to another email address but I haven't seen one.

I am delighted with my new lenses! I ordered 2 pair-one tinted, one clear. My vision is sharp and crystal clear with either. Uploading all my information was pretty straightforward and I got a quick response to the one question I had. Turn around time was very reasonable and I paid 1/2 the price for both pair that I was quoted for one locally. My vintage harlequin frames were treated with the utmost care and the two sturdy cases and eye glass care kits were a nice surprise. I could not be happier with my purchase. Excellent experience from start to finish.

I shop almost exclusively online and, to be fair, most are excellent, delivering what they promise when they promise it. Lensabl doesn't seem to be in the eyewear/lens business. It's a nice idea but... When you send in your frames they will go to a place called Duffens Optical, a warehouse in Denver CO, and owned by Essilor Labs of America. The principals and investors in Lensabl are scattered about the country. Easy to find but I'm not going to DOX them. There's nothing wrong with this but if you're expecting prompt attention to your custom, well, I wouldn't. The problems, many of which are already noted by other customers, including ignoring the prescription's specs of segment height (bifocal location). Turnaround times? Four to Seven working days? Hmmmm...it was seven working days before they even began working on mine. Finally they showed up three weeks after placing the order on 01FEB24 but immediately evident they were useless. Here's where it starts to really fall apart. Delays built while Lensable communicated with Duffens to see if I was telling the truth. Pretty obvious just looking at the lenses, they were that far off. So much for the meticulous quality assurance. Promised to remake the lenses and send them so I could do the labour and change the lenses myself. Gave a turnaround of 4-7 days. Yep, you got it, not even started yet or, as they say, "still in production." Anyone who has had lenses made same day knows production doesn't mean two weeks. Sigh. So, we come to my warning. Lensabl isn't going to let go of your money -- your fault, their fault, nobody's fault -- they will flaunt Federal Trade Commission regulations about online orders. I've had to turn it over to American Express. I haven't done a good Homer in a long time but this qualifies. An optician in the next town over can make the lenses same day and for a little more than half what Lensabl charged me. "Doh!" UPDATE: Lensabl had been informed that I was leaving the country on a particular date for a long time and kept extending the completion date beyond my departure date. I finally opened a dispute with AMEX and suddenly Lensabl was able to produce and ship within a couple of hours. Sadly, skimped on shipping and they were delivered to my agent after I left. Who knows if they finally got it right. I did communicate with CS, proposing a solution, but silence from them then and since. AMEX closed the dispute in my favour and returned the money to my account.

The glasses are fine but the bifocals are way too large and go up the lens over 50%. this makes it difficult in looking through them. In the future the bifocals are only used for reading so they should be reduced in size 40 %.

The whole process took 5 weeks, which is a long time. When I received the lenses, they looked distorted when I put them on. The lenses that they put in also didn't seat correctly in the frame that I provided. It moved around in the frame. In the end, I spent more than $130 on new lenses that I could not use. I will be going to Costco to have my lenses replaced from now on.

Absolutely terrible. Website says four to seven business days and I finally received my order after EIGHT WEEKS. One of the pairs wasn’t done correctly and the other pair was a pair of cheap readers they put my prescription in that kinda looked like the pair I sent it but were a totally different pair of glasses. Customer service it terrible, the phone and chat agents only have access to the same information you do on the website, so you have to wait for an email back to get any real information. I want MY glasses back! Not something that kinda of looks like them you picked up at the pharmacy counter.

I placed my order back in early December, two pairs of glasses of which one got broken while in processing at Lensable, only for it to take another two months to replace the broken pair and have them prescribed. I’m glad I was told what happened but then told me they are waiting for confirmation on replacement, like really?? I finally received my order 19th February. I felt given the time and the incident that occurred my order should’ve become priority but it seemed it just fell in line with the rest of their orders.