laveliya.comReviews of laveliya.com

To begin with, the communication takes a couple of days when you are trying to ask questions. It’s not next day which is disappointing. The dress we purchased did not match the picture because it had a long train, which was unexpected and we had to get it removed. We also had two daughters who were interested in the dress and one daughter is taller than the other. When the order was placed we were asked to send measurements and we sent the measurements for the taller daughter knowing we would probably just need to hem the other dress. The smallest dress was way too big for both girls. If doing business with this company, know the pictures might not be what you get and they run very big and very long. We are trying to return the other dresses because they extremely big, but they are now asking for receipts of the alterations and pictures of how big they are on my daughter. I would not buy from this company unless they gave better pictures on tte website of the full dresses (front and back), better communication (24 hrs or less), and closer to the sizes you send measurements in for. The material is nice though and we made the smallest dress work. For the price though, I think next time we will go local.

[WARNING] DO NOT BUY from 'laveliya' – A Scammer-Level Online Dress Shop ($400 Loss Review) I am writing this to expose the malicious business practices of the Chinese-based online dress shop, 'laveliya', and to save others from falling into the same trap. This company strips away consumers' rights entirely by enforcing extreme, unfair refund policies. Even when a customer demands a legitimate refund due to an unsatisfactory product, they twist all terms and conditions in their favor, making a refund practically 100% impossible. They are a predatory company with absolutely zero customer service mindset. What’s even more outrageous is the quality of their products. Deceived by the gorgeous photos on their website, I spent a hefty $400 (over 500,000 KRW). However, the dress I actually received was a cheap, low-quality piece of junk—no better than the bottom-tier items you would find on Temu or Alibaba for just a few dollars. Because of this website, I lost over $400 of my hard-earned money without receiving a single dime in compensation. Do not be fooled by their flashy advertisements and photos. The moment you use this site, you will face severe financial loss and immense emotional distress just like I did. I strongly warn you to avoid laveliya at all costs.

In my opinion, I found the dress to be aesthetically pleasing, although there were a few aspects that I did not particularly appreciate. The quality of the dress was satisfactory, but it was evident that the materials were of a somewhat lower quality. Additionally, the shipping process was exceptionally lengthy, taking over a month to complete. My package was stuck in a holding stage, and communication with customer service proved to be quite challenging. There was a significant amount of back-and-forth between me and the company. If you are willing to endure the potential for delays and difficulties in communication, I would certainly consider purchasing the dress. However, it is important to note that this experience may not be representative of the general customer service experience.

The order was n time

I am very disappointed with Laveliya. I paid extra for my daughter's dress to be expedited for prom that was coming up, only for the dress to show up 5 days after her prom. My daughter had to wear another dress from somewhere else due to the lack of Laveliya honoring their word. I gave them 3 stars because even though the dress didn't come in time, their Customer Service Team was very patient with me through my frustrations. They continue to respond back no matter what and they worked with me on a percentage amount with no heavy negotiating. I really appreciate that.

The company doesn’t care when you need your dress and couldn’t deliver the dress in time. When I found out it won’t get to me before the event I contacted the company. The answer was too bad, you have paid for it and you have to keep it whenever it get there. They can issue some credit back as discount but no cancellation and no full refund. They breach the contract with the customer and the customer has to deal with it and money loss. DONT BUY FROM THEM OR TEST YOUR LUCK

My package was multiple days late, and when I received it the dress did not look how it was supposed to. The chest pads are very visible and it does not look like the photos. When I tried returning it they all of a sudden couldn’t abide by their return policy and only offered me 10% of the price. My dress was not customed in any way so I was very confused. DONT BUY FROM HERE!!!

I ordered my prom dress about a month ago and was fully charged. I didn’t receive a confirmation email and didn’t realize until about two weeks later when I didn’t receive my package at the expected delivery date. It was only when I contacted them through email that I believe they shipped it out. Their tracking system is terrible and the information given is very vague and inaccurate. My new expected package delivery date was May 12, but I just emailed yesterday and was told that my delivery package is not even in the U.S and my prom is on Saturday. Very disappointed and frustrated with the overall service ! The tracking number is SWX973220000058653108