Joanna H.
I’m not sure If I ordered from a scam…
I’m not sure If I ordered from a scam site but the dress I ordered was not what I got. My dress looked horrible. It looked like a 6 yr old made it. It looked nothing like the pictures. My dress looked like someone just put some pieces together and gave up on it. I have never been so disappointed in my life. Be careful from ordering from this site because you won’t be able to wear what they send you. If I could give negative 1 million stars I would. That’s how bad my dress looked. Vera Wang couldn’t fix that dress. Stay away from this site. It can’t be real. They won’t give you all of your money back. You will have to call the bank and report it as fraud which it was to get all of your money back. I have pics to prove the travesty I received. SMH
Response from laveliya.comJun 11, 2026
Dear Customer, We are terribly sorry you are this upset and disappointed with the item you received, and we fully understand your frustration. Our store supports formal returns and refunds, and detailed return instructions are available on our official website. We have never refused full refunds for genuine orders, nor do we want any customer to go through the trouble of filing a fraud dispute with the bank. To conduct a full investigation and solve your problem effectively, please share your unique order number together with the photos you mentioned with our customer service team. Only after verifying your authentic order record can we start dealing with your after-sales request properly. We are ready to take responsibility and fix this matter once your order is confirmed. Sincerely, Laveliya Customer Service Team