laveliya.comReviews of laveliya.com

Response from laveliya.comOct 8, 2026

Dear Customer, We are deeply sorry to hear that the dress did not meet your expectations compared to our website photos and that you experienced so much glitter shedding. We completely understand how frustrating it is when a special outfit creates an unexpected mess. While dresses crafted with glitter and sequin fabrics often release excess surface particles upon opening and first wear, the overall style and craftsmanship should still reflect what was presented on our store. We take your feedback on the product's appearance very seriously. We would love the opportunity to look into this and assist you further. Please send your order number and any photos to [email protected] so our quality control team can assist you directly. Warm regards, The Laveliya Team

Response from laveliya.comSep 28, 2026

Dear Customer, We are deeply sorry for the delay and for the frustration caused by not receiving your tracking information. We completely understand your anxiety when waiting for an important dress, and taking 20 days without an update is certainly not the experience we want you to have. As our dresses are made-to-order and undergo strict quality checks before dispatch, processing times can sometimes take longer during peak seasons. However, you should have received a timely update regarding your order status. We want to look into this for you immediately. Please email us directly at [email protected] with your order number and full name. Our senior support team will prioritize your inquiry, locate your package, and provide you with your tracking details right away. Warm regards, The Laveliya Team

Response from laveliya.comSep 1, 2026

Dear Customer, Thank you for your feedback. We sincerely apologize for the disappointment regarding the color and overall look of your dress. While studio lighting and screen displays can occasionally affect how colors appear online, our goal is always to deliver items that match our product photos as closely as possible. We would appreciate the opportunity to help make this right. Please contact us directly at [email protected] with your order details so our team can look into this for you. Best regards, The Laveliya Team

Response from laveliya.comAug 27, 2026

Dear Customer, Thank you so much for sharing your wonderful experience with us, and warm congratulations on your wedding! We are deeply honored that you chose Laveliya for your special day after having your eye on this dress since 2023. Knowing that it lived up to your years of anticipation and brought you endless compliments on your wedding day is the highest compliment we could receive. Thank you for your trust and support. Wishing you a beautiful marriage filled with endless love and laughter! Best regards, The Laveliya Team

Response from laveliya.comAug 21, 2026

Dear Customer, We are deeply sorry to hear that you had a negative experience with us. At Laveliya, we hold our customer service to high standards, and it is disappointing to know that we fell short of your expectations. Since no specific details were provided in your review, we would love the opportunity to look into what happened and make things right. Could you please reach out to us at [email protected] with your order number? Our management team will personally review your case. Thank you for your feedback, and we hope to have the chance to resolve this for you. Best regards, The Laveliya Team

Response from laveliya.comAug 21, 2026

Dear Customer, Thank you so much for taking the time to leave us a review! We are delighted to hear that you had an excellent experience with our Customer Service team. Regarding the fit, when crafting custom-sized dresses, our tailors intentionally leave a small ease margin to allow local adjustments. Since everyone's body shape and posture are unique, it is much easier and safer for a local seamstress to take in a dress than to let it out. We appreciate your understanding and taking that extra step to get the perfect fit! Thank you again for choosing Laveliya. We hope you felt absolutely stunning in your dress! Warm regards, The Laveliya Team