laveliya.comReviews of laveliya.com

Response from laveliya.comMay 13, 2026

Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. We offer both custom and standard sizes. Our standard sizes are manufactured strictly according to the measurements in the size chart. If you have any questions, please contact our customer service team. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team

Response from laveliya.comMay 13, 2026

Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. We understand that you were expecting a different outcome. However, the items we shipped were exactly as you ordered and were made from the materials listed on our website. Additionally, as stated in our return policy, neither the original shipping cost nor the return shipping cost will be refunded. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team

Response from laveliya.comMay 13, 2026

Chère Cliente, Nous sommes sincèrement désolés d'apprendre que vous êtes déçu de votre expérience avec notre produit et notre service. Nous comprenons votre frustration et souhaitons vous présenter nos plus sincères excuses pour le désagrément que vous avez subi. Nous comprenons à quel point il est important de commander une robe pour votre occasion spéciale. Cependant, comme toutes nos robes sont fabriquées sur commande, une fois le processus de coupe lancé, les tissus sont spécifiquement alloués et ne peuvent être réutilisés. Par conséquent, des frais correspondant aux tissus déjà utilisés seront facturés en cas d'annulation de commande. Cette politique est détaillée dans notre Politique de retour ; veuillez la consulter ici : https://www.laveliya.com/return-policy.html. Nous regrettons vivement que votre expérience n'ait pas été à la hauteur de vos attentes et nous espérons avoir l'occasion d'y remédier. Cordialement, Centre de Service Client Laveliya

Response from laveliya.comMay 13, 2026

Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. We accept product returns and offer refunds. For details on the return process, please refer to our Return Policy on our website.(https://www.laveliya.com/return-policy.html) We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team

Response from laveliya.comMay 13, 2026

Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team

Response from laveliya.comMay 13, 2026

Chère Cliente, Nous vous remercions sincèrement d'avoir choisi Laveliya et d'avoir pris le temps de nous faire part de vos commentaires positifs. Nous sommes ravis d'apprendre que vous avez passé un excellent moment avec notre robe. Votre satisfaction est notre priorité absolue, et vos aimables paroles comptent énormément pour nous. Nous espérons avoir le plaisir de vous servir à nouveau à l'avenir ! Cordialement, Centre de Service Client Laveliya

Response from laveliya.comMay 13, 2026

Chère Cliente, Nous sommes désolés d'apprendre que vous avez été déçu par notre service. Nous comprenons votre déception et nous nous excusons pour la gêne occasionnée. Le processus de réponse aux courriels peut entraîner des situations de blocage inconnues, En règle générale, nous répondons aux e-mails le jour même. Si vous avez activé le filtrage des e-mails provenant d'expéditeurs inconnus, il se peut que notre réponse se trouve dans votre dossier de courrier indésirable. veuillez vérifier si la situation est catégorisée comme une adresse de courrier indésirable, vous pouvez également contacter nos plateformes sociales et nous promettons d'enquêter immédiatement et de trouver une solution pour vous. Nous regrettons vivement que votre expérience n'ait pas répondu à vos attentes et espérons avoir l'occasion de remédier à ce problème. Cordialement, Centre de Service Client Laveliya

Response from laveliya.comMay 13, 2026

Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. We accept product returns and offer refunds. For details on the return process, please refer to our Return Policy on our website.(https://www.laveliya.com/return-policy.html) We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team