laveliya.com Reviews | Read Customer Reviews of laveliya.com

laveliya.com Reviews | Read Customer Reviews of laveliya.com

laveliya.com reviews

274 approved reviews, newest moderated first

Hannah B.
May 3, 2026
Disgusted
Disgusted. My daughter bought a dress for £130 that looked nothing like the picture, has a terrible fair and crap fabric. Tried to return and no replies. What a waste of a lot of money. Would never recommend.
Response from laveliya.comMay 13, 2026
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. We typically respond to your email on the same day. If you have email filters enabled for unknown senders, our reply may be directed to your spam folder. Please check to see if the email has been marked as spam. You can also contact us through our social media platforms, and we will investigate the matter immediately and resolve the issue for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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Nolandra W.
May 3, 2026
I am telling you do not walk RUN from…
I am telling you do not walk RUN from this place. Order a prom dress for my daughter on March 30th paid for expedited shipping to receive by April 14th (her prom was April 25th) once we notice the week of shipping date the dress wasn’t coming we had to act fast and spend money on another dress. The bar never moved from under tailoring and it is now May 2nd again mind you the dress was ordered March 30th, expedited shipping April 14th. Last but certainly not least they will NOT give you a full refund. They offer to cancel the order and give you a certain percentage back. I later find out the website is not as legit as they make dresses look, they actually steal photos from other website and use. The dresses that they do send people whenever they do are nothing like the ones that’s actually pictured on their website. If you don’t want to be disappointed pls trust me on this and do not shop with these people. This review was made on 5/02/2026
Response from laveliya.comMay 13, 2026
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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Janel F.
Apr 30, 2026
Horrible, deceiving, do not buy!
Horrible, horrible. I bought a dress from them a month prior to my prom date, and the website stated that it WOULD be there a whole week before my prom. Well, my dress arrived a week AFTER my prom, and when I emailed them multiple times, I was lied to every single time. They told me my dress would be there on time and that they “sped up the logistics” when that completely was false. When I received my dress, the sizing was completely wrong, the color was lighter than perceived, and the design barely looked like the example. I already have bad anxiety as it is and this company made it worse, then they had the nerve to offer 10% refund or a 50% off coupon. Why would I want to buy from here again after this experience?! And why would I want only 10% back? That’s only $14 back. This lowballing company wouldn’t give me 45% back even though that’s a completely reasonable price. Do not buy from here.
Response from laveliya.comMay 13, 2026
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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Consumer
Apr 19, 2026
I ordered a dress and followed their…
I ordered a dress and followed their advise regarding sizing & their size chart.. when the dress arrived it did not fit so I requested a refund they have said they will only offer a 10% refund.. do not order from here £25 delivery is crazy! Shein do nicer dresses that always fit at half the price with a lot of the time free delivery! Would not recommend this company!!
Response from laveliya.comMay 13, 2026
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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Elisa P.
Apr 17, 2026
BEWARE! SCAM!
BEWARE! SCAM! I would rate it negative but I can’t. This place is a scam. The website is very misleading. The dresses don’t look anything like the website. The ones they send are see through tool cheap beads and plastic. Truly the worst dress I’ve ever seen. When asked for a refund and return was told I could only get a partial refund. They don’t have a customer service phone number. They completely ruined my daughters prom
Response from laveliya.comMay 13, 2026
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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BJ
Apr 16, 2026
I ordered a prom dress on March 19th…
I ordered a prom dress on March 19th from this website with expedited shipping. It was supposed to arrive between April 4th and April 12th. Today is April 16th and still no dress. They sent me a shipping confirmation on April 13th but the number they sent doesn’t pull anything. I have emailed them SEVERAL times with no response. I even went into the website and put in an inquiry with no response. There is no phone number either. At this point, I have to find my daughter another dress. Stay away from this company. They do not operate with integrity and clearly doesn’t care about the customer.
Response from laveliya.comMay 13, 2026
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. We usually respond to emails the same day. If you have enabled the “Block Strangers” feature, you may not receive our email. Please check to see if it has been marked as spam. You can also contact us via our social media platforms. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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Natalie
Apr 16, 2026
Only received 20% off refund and was…
Only received 20% off refund and was sent a dress that was nothing like the images it also didn’t fit properly. I’m so disappointed and will never buy from them or recommend it to anyone. Now I stuck with no dress and $330 gone. I had to message them on Instagram for them to reply to my message. They told me to keep the dress and they’ll give me $60 refund. I didn’t want to argue it but I’m so disappointed and they are so unprofessional. So disappointed and this is disgraceful- it’s scamming people
Response from laveliya.comMay 13, 2026
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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Elisabeth
Apr 16, 2026
La robe n'a pas l'élégance de celle de…
La robe n'a pas l'élégance de celle de la photo, le tissu est de mauvaise qualité, les mesures que j'ai données n'ont pas été respectées et je ne peux pas me faire rembourser, la livraison à pris plusieurs semaines.
Response from laveliya.comMay 13, 2026
Chère Cliente, Nous sommes sincèrement désolés d'apprendre que vous êtes déçu de votre expérience avec notre produit et notre service. Nous comprenons votre frustration et souhaitons vous présenter nos plus sincères excuses pour le désagrément que vous avez subi. Nous regrettons vivement que votre expérience n'ait pas été à la hauteur de vos attentes et nous espérons avoir l'occasion d'y remédier. Cordialement, Centre de Service Client Laveliya
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