Laveliya is an online store specializing in made-to-order and ready-to-wear dresses for life’s most important occasions, including prom, bridesmaid, evening, and formal events.We focus on offering a wide range of styles at accessible prices, with customization options to help each customer find the right fit. Our goal is to make elegant, well-crafted dresses available to more people without compromising on quality or design.At Laveliya, we are committed to improving our products and service based on customer feedback, and we strive to provide a reliable and transparent shopping experience.
laveliya.com (laveliya.com) has 274 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
Website
laveliya.com
Category
Costume & Wedding
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 94% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
It really didn’t look like the picture the color was off as well
Response from laveliya.comSep 1, 2026
Dear Customer,
Thank you for your feedback. We sincerely apologize for the disappointment regarding the color and overall look of your dress.
While studio lighting and screen displays can occasionally affect how colors appear online, our goal is always to deliver items that match our product photos as closely as possible.
We would appreciate the opportunity to help make this right. Please contact us directly at [email protected] with your order details so our team can look into this for you.
Best regards,
The Laveliya Team
LR
Lindsay Renee S.
Even though I sent in and paid extra…
Even though I sent in and paid extra for custom measurements, it was still not right. I contacted them and after a week. They gave me $15 back out of the 100 that I spent material is nice. It came arrived in a bag. All wadded up so I had to have it steamed, and I have to have it taken in a bunch of different places that's going to cost me even more than what I paid for the dress, so I'm not happy, highly do not recommend
Response from laveliya.comJun 11, 2026
Dear Customer,
We sincerely apologize that your custom-sized dress does not fit properly and you have incurred additional alteration expenses.
Please provide your order number so we can review your order details again and work out a suitable follow-up solution with you.
Sincerely,
Laveliya Customer Service Team
AB
Amber B.
The dress is nothing like the picture…
The dress is nothing like the picture and is very uncomfortable!!! And on top of that they don’t give you a full refund!!!
Response from laveliya.comMay 23, 2026
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Team
MH
Miss H.
Do not buy from this "company"
I asked to return the dress as it didnt fit and it wasn't custom made so this shouldnt have been an issue and they offered me 15% refund and for me to keep the dress which I accepted but they are now ignoring my messages so I have no way to return the dress and now 15% refund.
Response from laveliya.comFeb 25, 2026
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
To resolve this matter promptly, please provide your order number and relevant order details. We will initiate an immediate investigation. Your refund is guaranteed, and we will process it without delay. All emails received will be responded to in a timely manner. If you do not receive a reply, please check your spam or junk mail folders.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Team
VI
Vivi
I’ve been deceived
Cheap quality made. They said they have to make the dress to be modified for a hundred something dollars on top of the price but actually they are liars.
Very very bad packaging.
Laveliya Australia apparently but that’s how they deceive consumers thinking it’s from Australia. All wrinkles when it arrives how can you wear them like that.
Don’t ever buy from them it’s not worth of your money. Go to the shop or research the actual location where you buy them. Take note I’m have been very stingy with websites and still they was able to deceive me.
Response from laveliya.comOct 11, 2025
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
We offer customization services. If you need to modify the dress fabric or add additional embellishments, we will calculate the price difference based on the principle of refunding excess or charging for shortfalls. Minor alterations incur no additional fees. Regarding the creasing issue, dresses may develop wrinkles during transit. We recommend ironing or airing the garment to smooth them out.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Team
HL
Henry L.
Your Consumer Rights against Fraudulent Companies like this one.
I gave two stars for people trying to find real information and filtering out the 1 and 5 star bot spam. This company does not deserve any stars.
Firstly, if you insist on buying from them. ALWAYS use a credit card (more on this later). Never use debit or charge cards.
They are not based in the UK despite the .co.uk name. They are a 100% Chinese outfit and they have zero presence in the UK. If you have a problem with their products, which is likely, they will try to weasel out of refunds, and even if they agree to a refund, they will insist that you post to China at your own expense, and if you do post it they will make every excuse that they have not received it.
This is fraudulent, misrepresentative, and in violation of your statutory consumer rights in the UK.
If you have fallen victim, your most powerful tools are Section 20(8) of the Consumer Rights Act, and the Section 75 of the Consumer Credit Act.
First, make references to Section 20(8) of the Consumer Rights Act when contacting their support team. Specifically request that, under this act, they must provide full refund AND cover return costs when goods are defective and within 14 days of purchase. Laveliya will likely refuse the refund and/or refuse to cover return costs.
Next, escalate to your credit company for a chargeback. Show that you have made contact with company in good faith and attempted to resolve first. Most credit card companies will grant the cashback but some may not (looking at you, American Express).
If your chargeback fails, escalate to a section 75 claim with your credit card provider. By law, they must accept your case. Provide all evidence, and specifically state that Laveliya is both misrepresentative, by posing as a UK company when they are not registered on Company House, AND that they violated your consumer rights by refusing to refund and cover return for defective goods. It is VERY unlikely your credit card provider rejects this claim.
If you have a really bad credit card provider who refuse the claim, take them to a small claims court. You WILL win.
For good measure you should also make a Trading Standards report. They don't help with recovering your money but with enough reports they will shutdown Laveliya.
Remember, the law is on your side so never give up. Together we can do our part in stamping out these fraudulent companies.
Response from laveliya.comOct 9, 2025
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
As an online boutique, we are committed to delivering high-quality dresses that perfectly match our images. Our headquarters are located in Singapore, with design and manufacturing facilities in Hong Kong. Our warehouses are strategically positioned in Canada, the United States, Malaysia, Singapore, Guangzhou, and other locations to ensure faster delivery. Additionally, our return policy clearly outlines all refund requirements, which you can review on our website. All processes strictly adhere to the displayed policy for returns. We sincerely apologize for any confusion this may have caused you.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Team
JL
jade L.
I have ordered a dress for my wedding.
I have ordered a dress for my wedding.. I have no confrontation email and when I’ve gone on website to track my order it keeps bouncing me back out!
Please can someone respond as I am worried it’s not going to come how expected., or AT ALL!! I’ve seen some bad reviews and getting worried.
RUK250825123048385 this is my tracking number
Response from laveliya.comAug 28, 2025
Dear Customer:
We apologize to learn that you have concerns about our products and services. We understand how you feel and apologize for the inconvenience you have experienced.
Your order is in the process of being made, we are sending a confirmation email via email, if you have stranger blocking mode on, please check your spam mailbox , or you can contact our customer service and we will resend you a copy of it, at the same time, regarding the time issue, we are in the process of expediting the production of the wedding gowns for you, in order to further alleviate your anxiety, you can tell us the expected time and we will deliver it in the time you have specified.
We apologize that your experience did not meet your expectations and hope to have the opportunity to improve.
Sincerely,
Laveliya Customer Service Team
LM
Lindzi M.
I agreed to delete original review to…
I agreed to delete original review to receive a 45% refund . They stated they deduct an 15% inspection fee on return and expect you to pay shipping costs to china , initially I didn’t think I was getting anything back , so 45% feels like a win still breaches my consumer rights to a full refund. The dress was poor quality and poor sizing . 45% refund was received promptly
Response from laveliya.comAug 22, 2025
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Team
