laveliya.comReviews of laveliya.com

Response from laveliya.comOct 8, 2026

Dear Customer, We are deeply sorry to hear that the dress did not meet your expectations compared to our website photos and that you experienced so much glitter shedding. We completely understand how frustrating it is when a special outfit creates an unexpected mess. While dresses crafted with glitter and sequin fabrics often release excess surface particles upon opening and first wear, the overall style and craftsmanship should still reflect what was presented on our store. We take your feedback on the product's appearance very seriously. We would love the opportunity to look into this and assist you further. Please send your order number and any photos to [email protected] so our quality control team can assist you directly. Warm regards, The Laveliya Team

Response from laveliya.comSep 28, 2026

Dear Customer, We are deeply sorry for the delay and for the frustration caused by not receiving your tracking information. We completely understand your anxiety when waiting for an important dress, and taking 20 days without an update is certainly not the experience we want you to have. As our dresses are made-to-order and undergo strict quality checks before dispatch, processing times can sometimes take longer during peak seasons. However, you should have received a timely update regarding your order status. We want to look into this for you immediately. Please email us directly at [email protected] with your order number and full name. Our senior support team will prioritize your inquiry, locate your package, and provide you with your tracking details right away. Warm regards, The Laveliya Team

Response from laveliya.comAug 21, 2026

Dear Customer, We are deeply sorry to hear that you had a negative experience with us. At Laveliya, we hold our customer service to high standards, and it is disappointing to know that we fell short of your expectations. Since no specific details were provided in your review, we would love the opportunity to look into what happened and make things right. Could you please reach out to us at [email protected] with your order number? Our management team will personally review your case. Thank you for your feedback, and we hope to have the chance to resolve this for you. Best regards, The Laveliya Team

Response from laveliya.comAug 21, 2026

Dear Customer, We are truly sorry to hear that the dress did not fit as expected and that time constraints prevented us from exchanging it for a size 20W before your event. We completely understand how disappointing and stressful it is when a special occasion dress doesn't work out in time. Regarding our refund policy, the standard partial refund percentage is designed to help cover part of the production and material costs for made-to-order dresses while allowing customers to keep the garment. However, we deeply value your feedback and always want to ensure our customers feel treated fairly. Please reach out to us directly at [email protected] with your order details so our senior support team can re-examine your case and see if we can work out a more satisfactory solution for you. Best regards, The Laveliya Team

Response from laveliya.comAug 21, 2026

Bonjour, Merci pour votre retour. Nous regrettons profondément que la coupe, la couleur et les motifs de la robe ne soient pas conformes à vos attentes, et que l'expérience de livraison vous ait déçue. Nous nous efforçons de maintenir des standards de qualité stricts et une présentation fidèle de nos modèles. Nous comprenons également que les retours internationaux puissent sembler complexes, et nous souhaitons vous accompagner pour simplifier cette démarche. Afin que nous puissions examiner ce problème de conformité, merci de nous envoyer un email à [email protected] avec vos informations de commande. Nous ferons de notre mieux pour vous assister rapidement. Cordialement, L'équipe Laveliya

Response from laveliya.comJul 24, 2026

Dear Customer, We are truly sorry to hear about your frustration and the stress this has caused during what should be a joyful time preparing for your wedding. We completely understand how important every detail is for a bride, and causing you any extra anxiety is the last thing we wanted to do. While we do have specific store policies regarding returns, our goal is always to support our customers and find a fair, acceptable solution for every order. We sincerely apologize if our communication felt rigid or unhelpful to you. We would appreciate another opportunity to make things right. Please reach out to us directly at [email protected] with your order number, and our senior management team will personally review your case to work out a satisfactory resolution. Sincerely, Laveliya Customer Service Team

Response from laveliya.comJun 29, 2026

Dear Customer, We sincerely apologize for the disappointment caused by the dress you received for your daughter's prom. We take your feedback regarding the material and construction quality very seriously. We always strive to resolve issues transparently, and we regret that our initial compensation offers did not meet your expectations. We respect your decision to utilize PayPal’s dispute resolution, and we are glad that your 100% refund has been fully processed. Your detailed comments about the sequins and craftsmanship have been forwarded to our manufacturing team for immediate review. We are continuously working to improve our quality control and product accuracy. Thank you for helping us do better. Sincerely, Laveliya Customer Service Team