laveliya.comReviews of laveliya.com

Response from laveliya.comAug 21, 2026

Dear Customer, We are truly sorry to hear that the dress did not fit as expected and that time constraints prevented us from exchanging it for a size 20W before your event. We completely understand how disappointing and stressful it is when a special occasion dress doesn't work out in time. Regarding our refund policy, the standard partial refund percentage is designed to help cover part of the production and material costs for made-to-order dresses while allowing customers to keep the garment. However, we deeply value your feedback and always want to ensure our customers feel treated fairly. Please reach out to us directly at [email protected] with your order details so our senior support team can re-examine your case and see if we can work out a more satisfactory solution for you. Best regards, The Laveliya Team

Response from laveliya.comAug 21, 2026

Dear Customer, Thank you so much for taking the time to share your experience with us. While we are deeply saddened that your package was lost during transit, we are truly touched by your kind words regarding our customer support team. Navigating a lost delivery is always frustrating, but we believe that supporting our customers with transparency, kindness, and respect is essential—especially when unexpected shipping issues arise. We are glad to know that our team made you feel heard and supported throughout the investigation process. Thank you for your grace, understanding, and for recognizing our team's efforts. We wish you all the best, and we hope to have the opportunity to serve you again under much better circumstances in the future. Warmest regards, The Laveliya Team

Response from laveliya.comAug 21, 2026

Bonjour, Merci pour votre retour. Nous regrettons profondément que la coupe, la couleur et les motifs de la robe ne soient pas conformes à vos attentes, et que l'expérience de livraison vous ait déçue. Nous nous efforçons de maintenir des standards de qualité stricts et une présentation fidèle de nos modèles. Nous comprenons également que les retours internationaux puissent sembler complexes, et nous souhaitons vous accompagner pour simplifier cette démarche. Afin que nous puissions examiner ce problème de conformité, merci de nous envoyer un email à [email protected] avec vos informations de commande. Nous ferons de notre mieux pour vous assister rapidement. Cordialement, L'équipe Laveliya

Response from laveliya.comAug 4, 2026

Dear Customer, Thank you so much for sharing such wonderful feedback! It is an absolute honor for Laveliya to be a part of your red carpet moment at the Alabama Music Awards Show. We are thrilled to hear that the dress was a success and made you feel stunning on such a remarkable evening. Thank you for choosing us for your special day and for your kind support. We wish you continued glamour and success, and we look forward to serving you again in the future! Best regards, The Laveliya Team

Response from laveliya.comJul 24, 2026

Dear Customer, We are truly sorry to hear about your frustration and the stress this has caused during what should be a joyful time preparing for your wedding. We completely understand how important every detail is for a bride, and causing you any extra anxiety is the last thing we wanted to do. While we do have specific store policies regarding returns, our goal is always to support our customers and find a fair, acceptable solution for every order. We sincerely apologize if our communication felt rigid or unhelpful to you. We would appreciate another opportunity to make things right. Please reach out to us directly at [email protected] with your order number, and our senior management team will personally review your case to work out a satisfactory resolution. Sincerely, Laveliya Customer Service Team

Response from laveliya.comJul 6, 2026

Dear Customer, Thank you sincerely for choosing Laveliya and for taking the time to share your positive feedback with us. We are delighted to know that you had a wonderful experience with our dress. Your satisfaction is our top priority, and your kind words mean the world to us. We look forward to serving you again in the future! Best regards, Laveliya Customer Service Team

Response from laveliya.comJun 29, 2026

Dear Customer, We sincerely apologize for the disappointment caused by the dress you received for your daughter's prom. We take your feedback regarding the material and construction quality very seriously. We always strive to resolve issues transparently, and we regret that our initial compensation offers did not meet your expectations. We respect your decision to utilize PayPal’s dispute resolution, and we are glad that your 100% refund has been fully processed. Your detailed comments about the sequins and craftsmanship have been forwarded to our manufacturing team for immediate review. We are continuously working to improve our quality control and product accuracy. Thank you for helping us do better. Sincerely, Laveliya Customer Service Team

Response from laveliya.comJun 22, 2026

Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team