Laveliya is an online store specializing in made-to-order and ready-to-wear dresses for life’s most important occasions, including prom, bridesmaid, evening, and formal events.We focus on offering a wide range of styles at accessible prices, with customization options to help each customer find the right fit. Our goal is to make elegant, well-crafted dresses available to more people without compromising on quality or design.At Laveliya, we are committed to improving our products and service based on customer feedback, and we strive to provide a reliable and transparent shopping experience.
laveliya.com (laveliya.com) has 274 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
Website
laveliya.com
Category
Costume & Wedding
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 94% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
The dress that I received is unwearable. There’s an enormous bulge at the back where the zipper is, the zipper doesn’t work and the colour is nothing like the picture.
As per the company’s advertised policy, I contacted them and asked to return the dress for a refund. I was offered a small amount to keep it, then a slightly larger amount and when I again asked for the return address, I haven’t heard back. It’s been days now.
I’m now being ignored, with a $265 dress that is unwearable.
Keep away from this company.
Response from laveliya.comNov 10, 2025
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
Due to our high volume of emails and holiday scheduling, responses may be delayed. Rest assured, our customer service team will reply to you as soon as possible after reviewing your email.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Team
MW
Maureen W.
Terrible company
Terrible, stay away. Never received my order. Said they would resend but didn't. Claimed they would refund money but haven't and now won't reply to emails.
Response from laveliya.comNov 10, 2025
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
Due to our high volume of emails and holiday scheduling, responses may be delayed. Rest assured, our customer service team will reply to you as soon as possible after reviewing your email.Please feel free to contact us at any time with any requests.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Team
IC
ian C.
DO NOT BUY FROM THIS COMPANY
Would give 0 stars if I could, Already left a review, this company is terrible.
DO NOT BUY FROM THIS COMPANY! CHEAP MATERIAL, POORLY MADE WORST CUSTOMER SERVICE!
THEY WILL NOT GIVE YOU YOUR MONEY BACK!!
had the same old response that everyone else has had, how sorry they are send your order number so they can make things right bla bla bla
I have a long page of email where they refuse refunds.
DO NOT WASTE YOUR MONEY
They refuse full refunds refuse to refund shipping fees and make you pay to send the dress back even though it’s faulty! Dress arrived stained and with holes even though it’s supposed to be new! THESE DRESSES ARE NOT NEW!!
THEY ARE NOW ONLY OFFERING TO WAIVE THE SANITISATION FEE BECAUSE IM TAKING LEGAL ACTION AGAINST THEM.
DO NOT BUY FROM THIS COMPANY
Response from laveliya.comNov 7, 2025
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
We support refunds, and all return procedures can be found on our website (https://www.laveliya.com/return-policy.html). Refunds are processed according to our refund policy. For any questions, please contact us.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Team
EM
Emily
0/5 experience
I would personally rate this place 0/5 star. The pictures of the dress I order didn’t show all the detail of the dress and when I received the dress it didn’t look like the photos. Not only that, but the dress looks cheaply made and very poor quality. While reaching out the company trying to return the dress the customer service was very delayed and it was a terrible experience. They refuse to give a full refund. I will not be ordering from their website ever again nor would I recommend it to anyone.
Response from laveliya.comNov 4, 2025
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Team
MM
Marie M.
Robe a plus de 400 euros endommagée
1 commande de 6 robes de mariee et 3 colis envoyes 3 taxes de 20' euros donc en tout 60 euros de taxes . Pour un colis normalement c'est honteux, de plus, une robe a plus de 400 euros endommagée oeillet de lacage n'ont pas tenus se sont enlevés ça fait cher la robe de mauvaise qualité. la cliente nous l'a laissée
3 mail de reclamation avec photos aucun retour . Zero communication !!!!! Nous avons une boutique ...plus jamais aucun serieux et plus de 400 euros une robe avec des trous merci 😡
Response from laveliya.comNov 4, 2025
Chère Cliente,
Nous sommes sincèrement désolés d'apprendre que vous êtes déçu de votre expérience avec notre produit et notre service. Nous comprenons votre frustration et souhaitons vous présenter nos plus sincères excuses pour le désagrément que vous avez subi.
Afin de résoudre ce problème le plus rapidement possible, pourriez-vous nous communiquer votre numéro de commande et toute information complémentaire concernant votre commande ? Nous nous engageons à enquêter immédiatement et à trouver une solution pour vous.
Nous regrettons vivement que votre expérience n'ait pas été à la hauteur de vos attentes et nous espérons avoir l'occasion d'y remédier.
Cordialement,
Centre de Service Client Laveliya
SU
- Sulkaparis -.
Surtout ne pas commander sur ce site
Surtout ne pas commander sur ce site, produit très mauvaise qualité sans compté que tous les envoies sont soumis au taxe de la douane FEDEX qui vous envois une facture. Ne pas accepter de colis.
Response from laveliya.comOct 27, 2025
Chère Cliente,
Nous sommes sincèrement désolés d'apprendre que vous êtes déçu de votre expérience avec notre produit et notre service. Nous comprenons votre frustration et souhaitons vous présenter nos plus sincères excuses pour le désagrément que vous avez subi.
Les droits de douane sont déterminés par les politiques douanières de votre pays. Nous n'exigeons pas de droits de douane pour la plupart des régions. Dans de rares cas, des frais peuvent s'appliquer en raison des différences entre les politiques douanières nationales. Veuillez consulter notre politique douanière (https://www.laveliya.ca/customs-and-import-tax.html) pour plus de détails.
Nous regrettons vivement que votre expérience n'ait pas été à la hauteur de vos attentes et nous espérons avoir l'occasion d'y remédier.
Cordialement,
Centre de Service Client Laveliya
VI
Vivi
I’ve been deceived
Cheap quality made. They said they have to make the dress to be modified for a hundred something dollars on top of the price but actually they are liars.
Very very bad packaging.
Laveliya Australia apparently but that’s how they deceive consumers thinking it’s from Australia. All wrinkles when it arrives how can you wear them like that.
Don’t ever buy from them it’s not worth of your money. Go to the shop or research the actual location where you buy them. Take note I’m have been very stingy with websites and still they was able to deceive me.
Response from laveliya.comOct 11, 2025
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
We offer customization services. If you need to modify the dress fabric or add additional embellishments, we will calculate the price difference based on the principle of refunding excess or charging for shortfalls. Minor alterations incur no additional fees. Regarding the creasing issue, dresses may develop wrinkles during transit. We recommend ironing or airing the garment to smooth them out.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Team
HL
Henry L.
Your Consumer Rights against Fraudulent Companies like this one.
I gave two stars for people trying to find real information and filtering out the 1 and 5 star bot spam. This company does not deserve any stars.
Firstly, if you insist on buying from them. ALWAYS use a credit card (more on this later). Never use debit or charge cards.
They are not based in the UK despite the .co.uk name. They are a 100% Chinese outfit and they have zero presence in the UK. If you have a problem with their products, which is likely, they will try to weasel out of refunds, and even if they agree to a refund, they will insist that you post to China at your own expense, and if you do post it they will make every excuse that they have not received it.
This is fraudulent, misrepresentative, and in violation of your statutory consumer rights in the UK.
If you have fallen victim, your most powerful tools are Section 20(8) of the Consumer Rights Act, and the Section 75 of the Consumer Credit Act.
First, make references to Section 20(8) of the Consumer Rights Act when contacting their support team. Specifically request that, under this act, they must provide full refund AND cover return costs when goods are defective and within 14 days of purchase. Laveliya will likely refuse the refund and/or refuse to cover return costs.
Next, escalate to your credit company for a chargeback. Show that you have made contact with company in good faith and attempted to resolve first. Most credit card companies will grant the cashback but some may not (looking at you, American Express).
If your chargeback fails, escalate to a section 75 claim with your credit card provider. By law, they must accept your case. Provide all evidence, and specifically state that Laveliya is both misrepresentative, by posing as a UK company when they are not registered on Company House, AND that they violated your consumer rights by refusing to refund and cover return for defective goods. It is VERY unlikely your credit card provider rejects this claim.
If you have a really bad credit card provider who refuse the claim, take them to a small claims court. You WILL win.
For good measure you should also make a Trading Standards report. They don't help with recovering your money but with enough reports they will shutdown Laveliya.
Remember, the law is on your side so never give up. Together we can do our part in stamping out these fraudulent companies.
Response from laveliya.comOct 9, 2025
Dear Customer,
We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered.
As an online boutique, we are committed to delivering high-quality dresses that perfectly match our images. Our headquarters are located in Singapore, with design and manufacturing facilities in Hong Kong. Our warehouses are strategically positioned in Canada, the United States, Malaysia, Singapore, Guangzhou, and other locations to ensure faster delivery. Additionally, our return policy clearly outlines all refund requirements, which you can review on our website. All processes strictly adhere to the displayed policy for returns. We sincerely apologize for any confusion this may have caused you.
We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this.
Sincerely,
Laveliya Customer Service Team
