laveliya.com Reviews | Read Customer Reviews of laveliya.com

laveliya.com Reviews | Read Customer Reviews of laveliya.com

laveliya.com reviews

274 approved reviews, newest moderated first

Catherin P.
Sep 22, 2025
Timely tracking.
Their customer service was outstanding, with timely updates from the moment I ordered until it was delivered and very prompt email replies.
Response from laveliya.comSep 23, 2025
Dear Customer, Thank you sincerely for choosing Laveliya and for taking the time to share your positive feedback with us. We are delighted to know that you had a wonderful experience with our dress. Your satisfaction is our top priority, and your kind words mean the world to us. We look forward to serving you again in the future! Best regards, Laveliya Customer Service Team
Report
Suneva
Sep 20, 2025
Modifiable
My homecoming dress ran a bit large, but they covered the alteration costs, and after a quick trip to the tailor, it fits great.
Response from laveliya.comSep 23, 2025
Dear Customer, Thank you sincerely for choosing Laveliya and for taking the time to share your positive feedback with us. We are delighted to know that you had a wonderful experience with our dress. Your satisfaction is our top priority, and your kind words mean the world to us. We look forward to serving you again in the future! Best regards, Laveliya Customer Service Team
Report
Alexandra Q.
Sep 20, 2025
Excellent setup
The entire process was incredibly smooth, from selecting fabric samples to the finished design, and the gown's quality exceeded my expectations.
Response from laveliya.comSep 23, 2025
Dear Customer, Thank you sincerely for choosing Laveliya and for taking the time to share your positive feedback with us. We are delighted to know that you had a wonderful experience with our dress. Your satisfaction is our top priority, and your kind words mean the world to us. We look forward to serving you again in the future! Best regards, Laveliya Customer Service Team
Report
Ducts R.
Sep 20, 2025
This simple wedding gown features a…
This simple wedding gown features a sleek, contemporary elegance—just make sure to check your measurements against their size guide before purchasing.
Response from laveliya.comSep 23, 2025
Dear Customer, Thank you sincerely for choosing Laveliya and for taking the time to share your positive feedback with us. We are delighted to know that you had a wonderful experience with our dress. Your satisfaction is our top priority, and your kind words mean the world to us. We look forward to serving you again in the future! Best regards, Laveliya Customer Service Team
Report
Austin J.
Sep 18, 2025
This short A-line cut of this skirt is…
This short A-line cut of this skirt is ideal for dancing, and the soft pink chiffon feels incredibly light on my small frame.
Response from laveliya.comSep 19, 2025
Dear Customer, Thank you sincerely for choosing Laveliya and for taking the time to share your positive feedback with us. We are delighted to know that you had a wonderful experience with our dress. Your satisfaction is our top priority, and your kind words mean the world to us. We look forward to serving you again in the future! Best regards, Laveliya Customer Service Team
Report
Maggie
Sep 15, 2025
Alright experience
I've read a lot of mixed reviews about this company. My experience with them was alright. I ordered the A-line V-Neck Short Sleeves Appliques Lace Asymmetrical Chiffon Wedding Dress. It came in looking similar to the picture and fit like a glove. I did pay the extra $8 for custom tailoring, and the dress itself is not tight fitting so that may have something to do with the feel of it. Seems like a hit or miss company though. I might've just got lucky but I am happy with how my dress turned out.
Response from laveliya.comSep 16, 2025
Dear Customer, Thank you sincerely for choosing Laveliya and for taking the time to share your positive feedback with us. We are delighted to know that you had a wonderful experience with our dress. Your satisfaction is our top priority, and your kind words mean the world to us. We look forward to serving you again in the future! Best regards, Laveliya Customer Service Team
Report
Lou C.
Sep 13, 2025
Do not buy from this store!
Do not buy from this store! The quality is awful — the dresses I received look nothing like what was shown on the website. The colours and fit are completely different, and the glowing testimonials are very misleading. I spent £225 on two dresses for my daughter's wedding that are both unwearable. When I requested a refund, the store only offered me a 30% partial refund to keep the items or a gift card, while expecting me to pay the return shipping costs. Even if I return the products, they are still refusing to refund me the full amount paid and said they need to deduct 15% of the total cost for cleaning, even though I have not worn it — which is a clear breach of consumer rights. Getting a straightforward refund is proving impossible, and I will be escalating this further. Please don’t make the same mistake I did.
Response from laveliya.comSep 15, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
Report
Ms L.
Sep 12, 2025
BE AWARE
BE AWARE When you order anything from this company, read the terms and conditions very carefully. I ordered a mother of the bride dresses it looked nothing like the picture and far too small. I ordered an 18 but it was more like a 14. Wanted to return the dress at my cost as no good to me only to find out that they give you three options, which doesn’t include a full refund. After a lot of emails we finally agreed on a 50% refund and I keep the dress. Wanted to know how many other customers they treated like this and how many they’ve ripped off. Got no comment.
Response from laveliya.comSep 13, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. We have all return policies clearly stated on our website, including situations for full refunds and partial refunds. Please review: https://www.laveliya.com/return-policy.html. All returns follow the return process. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
Report