laveliya.comReviews of laveliya.com

Response from laveliya.comSep 9, 2025

Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. We have a detailed return policy on our website. All return procedures and fees are implemented according to our return standards. We provide full refunds and partial refunds. If you have any questions, you can refer to our return policy: https://www.laveliya.com/return-policy.html. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team

Response from laveliya.comSep 4, 2025

Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team

Response from laveliya.comAug 28, 2025

Dear Customer: We apologize to learn that you have concerns about our products and services. We understand how you feel and apologize for the inconvenience you have experienced. Your order is in the process of being made, we are sending a confirmation email via email, if you have stranger blocking mode on, please check your spam mailbox , or you can contact our customer service and we will resend you a copy of it, at the same time, regarding the time issue, we are in the process of expediting the production of the wedding gowns for you, in order to further alleviate your anxiety, you can tell us the expected time and we will deliver it in the time you have specified. We apologize that your experience did not meet your expectations and hope to have the opportunity to improve. Sincerely, Laveliya Customer Service Team

Response from laveliya.comAug 28, 2025

Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. The items we send are the same as the ones you ordered and are made from the same materials we mention on our website. Therefore, as stated in our return policy, a 15% restocking fee will be charged for the dress when it is returned. Costs are non-refundable: It is important to note that both the original shipping cost and the return shipping cost are non-refundable. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team

Response from laveliya.comAug 22, 2025

Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team

Response from laveliya.comAug 20, 2025

Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team

Response from laveliya.comAug 18, 2025

Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team

Response from laveliya.comAug 18, 2025

Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. Our products need to submit a return request and contact our customer service within 14 days of receiving the order. Products that meet the return requirements can be returned and refunded within 14 days of receiving the order. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team