laveliya.com Reviews | Read Customer Reviews of laveliya.com

laveliya.com Reviews | Read Customer Reviews of laveliya.com

laveliya.com reviews

274 approved reviews, newest moderated first

Delphine V.
Jan 1, 2026
Robe de mariée en bon état
Robe de mariée en bon état, la taille correspondant à la commande. J'ai reçu des textos de FedEx pour payer des droits de douane. Mais je n'ai pas payé et j ai pourtant bien reçu la robe. Je pense que les demandes de FedEx n ont rien à voir avec le site.
Response from laveliya.comJan 4, 2026
Chère Cliente, Nous vous sommes très reconnaissants d'avoir choisi Laveliya et d'avoir pris le temps de nous faire part de vos commentaires positifs. Nous sommes ravis d'apprendre que votre expérience avec nos robes a été si favorable. Votre satisfaction reste notre priorité absolue, et vos aimables paroles comptent énormément pour nous. Nous espérons avoir le plaisir de vous servir à nouveau à l'avenir ! Cordialement, Centre de Service Client Laveliya
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Sherri
Dec 26, 2025
READ THEIR RETURN POLICY THENNORDER SOMEWHERE ELSE!
DO NOT ORDER FROM THIS COMPANY. I ORDERED A DRESS AND IT CAME AS A COMPLETELY DIFFERENT DRESS AND TOO BIG! THIS COMPANY MAKES YOU DEAL WITH THEIR CUSTOMER SERVICE VIA EMAIL. WORSE PART IS THEY REQUIRE PICTURES OF YOUSELF TAKING MEASUREMENTS OF YOUR BUST, HIPS, AND WASTE IN ORDER TO PROVE THE DRESS WAS TOO BIG ! PLUS A PICTURE OF YOURSELF IN THE DRESS. OBVIOUSLY I REFUSED TO TAKE PICTURES OF MYSELF TAKING MY MEASUREMENTS. HOWEVER, TO PROVE MY CASE I TOOK A PICTURE OF THE DRESS I ORDERED FROM THEIR WEBSITE AND A PICTURE OF ME IN THE DRESS. ALL I WANTED WAS TO RETURN THE DRESS AND BUY ANOTHER WITH THE REFUND . THIS COMPANY REFUSED AND GAVE ME SMALL % OF MY MONEY BACK. THATS IT. I HAVE KEPT THE EMAIL CORRESPONDENCE BETWEEN US BECAUSE YOU WOULDNT BELIEVE HOW BIZZARE IT WAS DEALING WITH THEM UNLESS YOU SEEN IT WITH YOUR OWN EYES! SAVE YOUR PRECIOUS TIME AND MONEY. DO NOT ORDER FROM THIS COMPANY!
Response from laveliya.comDec 29, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. As part of the return process, we kindly request that you provide photos of the issue. These photos will help us assess the problem and efficiently process your return. Thank you very much for your cooperation. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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Lynne F.
Dec 16, 2025
Can I say zero
Can I say zero? I have been waiting since sept 8 for delivery. It was supposedly shipped twice all ready and delivered incorrectly. Thier " site" to process refunds Is down and refunds cannot be processed at this time. The refund was suppose to be processed 2 weeks ago. Now they say they are priority shipping the item ( a water fountain for the patio). 7-10 shipping window I am told. I'm sure there will be another " reason" for delay ... update.. I have been in contact with them on several occasions. They said order was delivered twice when it wasn't. Then would refund me but they didn't. Then offered half off and will ship again. And yesterday said they are doing priority shipping. I asked for a refund again. I don't feel contacting them again will do any good. I'll see what priority 7 - 15 day shipping does.and will try again a 3rd time for a refund.
Response from laveliya.comDec 17, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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Karla G.
Dec 11, 2025
I will never ever use these people
I will never ever use these people. I ordered a dress, just a size nothing else and they wouldn't give me my money back. These people are scammers and I found out they are from China. I'm reaching out to the BBB because these people have to stop. I read a lot of the reviews and they are all negative. This company has to be stopped from selling in the USA.
Response from laveliya.comDec 12, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. Incomplete addresses or missing information may result in order placement failure. Should your order fail to process successfully, we will provide a full refund. To expedite resolution, please provide your order number and relevant order details. We will immediately investigate and work toward a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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Simmy
Dec 1, 2025
Scam company do not order
Ordered a gold dress the dress arrived and it was beige and looked nothing like the picture they will not give me a return address offering me 20% back on a dress that is £100 then when I said no I want to return they said I had to pay for shipping then lose another 15% on disinfecting which is pathetic as I wasn’t even put on do not order from here the dress look nothing like the pictures and you will not get a refund I will be getting my money back through the credit card company. If there was a way I could show what I ordered and what came I would love it because it is actually a joke.
Response from laveliya.comDec 2, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. To resolve this issue as quickly as possible, could you please provide us with your order number and any additional information regarding your order? We are committed to investigating immediately and finding a solution for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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Princess S.
Nov 20, 2025
Just received my 2 dresses from this…
Just received my 2 dresses from this company which I though they here Australia.. one of the dresses is small fits as both of them is the same size wired I know .. the quality is not that bad but don’t worse the money 💰 there customer service is very poor . Not answering my emails.. disappointing be aware ppl don’t waste your money
Response from laveliya.comNov 21, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. We have responded to your email, but it may have been intercepted by an unknown sender or due to other unforeseen circumstances. Please check your spam folder. You may also contact us through our social media channels. We promise to investigate immediately and resolve this issue for you. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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Chris S.
Nov 18, 2025
…no comment
My mistake.
Response from laveliya.comNov 19, 2025
Dear Customer, We are an online wedding store specializing in premium wedding dresses and all occasion dresses. We currently do not offer helmets for sale. We are committed to providing these high-quality items at highly competitive prices that surpass traditional brick-and-mortar store pricing. Should you have any needs, we welcome you to shop with us. If you have any questions or concerns regarding our products or services, please feel free to contact us anytime via email or online customer service. We are dedicated to ensuring your satisfaction and are committed to providing you with comprehensive assistance. Sincerely, Laveliya Customer Service Team
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Rosa V.
Nov 17, 2025
Think Twice
I purchased a cabernet color dress with a tan showing zipper throughout the back of dress. Making it cheap, not elegant and unflattering looking. Read the fine print as it is a China based website making it impossible to return dress. You will be pretty much stuck with what you order. For this dress there was no back picture on website nor the Cabernet color option picture of dress.
Response from laveliya.comNov 18, 2025
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. Our website displays both the front and back of the garments. Production follows the images shown. Should you have any needs, feel free to contact us anytime. We can provide you with additional images and details. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team
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