laveliya.comReviews of laveliya.com

Product was not as described, refused to give refund and when returned it didn’t get approved and would not contact me. So I lost £100

Do Not buy from this site. Their returns or cancellation policy is scary. You will never get the full refund. I just realised immediately after ordering and prepared to take the 90% refund hit (messaged within 2 hours) and still wanted to return in USD when paid GBP. Its obscure and although customer service did get back quickly (credit where due as they are doing their job and giving information) I would never trust this company.

DO NOT BUY FROM HERE. £300 on 2 dresses, my daughter wanted to try. Extremely poor quality, turns up in a cheap shein like bag. Colours nothing like the photos. Only offering part refund or vouchers. I have just emailed my solicitor to check my rights. I wish I’d seen these reviews before buying. I’m so upset. It took me 6 months to save for this!!!

Update: still not refund. All Emails still bouncing back or no reply even although they’ve replied to this review Terrible!!! The dress I ordered was nowhere near the size I ordered. Far, far too big. I took photos & videos demonstrating how the sizing was way off according to their size chart and asking for a refund. They initially offered me a partial refund without returning it. I declined, they then reluctantly agreed to give me an 85% refund (they would keep 15% as a restocking fee) but I had to post the dress back to China. I posted the dress back at an additional cost of £30. Their email to me before I sent it was to send them the tracking number after I’d sent it but I’ve tried to reply to the emails they had been sending me and my emails are bouncing back. They provided a phone number but it’s in China so it’ll cost me a fortune to phone it. I currently have no idea whether I will get my money back. Honestly considering legal action if thy don’t refund me

I ordered a dress from the website stated as "LAVELIYA UK" and my idea was this was either manufactured from UK but to my surprise, they were shipping this item from China; that alone was why I had doubt over the credibility of this business. Then on the 22nd of December 2025, I tracked the status of my order with no RUK251204121604034 and tracking no IT306431355GB and its stated on Royal mail website that this order was delivered on 22nd December 2025. On checking this items was not sited and immediately went to Royal mail website to reconfirm on the picture and this was not delivered to me. I reported this issue to LEVELIYA and till today they have done nothing about it, not even responding to my email. This is nothing but a scam. Before ordering for items especially not the regular business we are used to within the UK, check for reviews. I have read lots of reviews from other buyers and its just so negative and they tell a lots. Really sad. A zero review to LEVELIYA.

Ordered a prom dress for my daughter as her Christmas present. On Christmas Day, she tried it on and we found that it was ill-fitting with sizing all over the place (about 4 inches smaller than stated on the bust, baggy around waist) and had been poorly stitched along the seams. Contacted Laveliya several times and they made ridiculous offers (Keep it and we’ll refund 20%, buy a piece of extra fabric from us for £9 and take it to a seamstress!) Eventually raised a dispute with PayPal and negotiated to agree to a full refund if I stood for the shipping fees both ways. I videoed myself packaging the dress to show its condition on sending as I had seen a review state that they had tried to suggest returned items were not in a state to qualify for a refund. After many hours spent on the complaint, a very upset daughter on Christmas Day and having lost £41 on shipping (money that will now have to come off her new prom dress which we still need to source) I have received a refund for the dress. Very glad that I paid by PayPal as Laveliya were very reluctant to refund.

Never got my dress.

I strongly advise avoiding this company altogether. My experience has been nothing short of a scam. Their customer service is essentially non‑existent — I’ve contacted them every day for a week and haven’t received a single reply. They claim to accept returns, but that’s simply not true. There are no return instructions, no return portal, and no one responding to emails, so returning anything is impossible. I followed their size chart carefully and ordered a UK 14, which matches my measurements. The dress that arrived was at least two sizes too big — absolutely massive in the waist, shoulders, bust, and sleeves. Altering it would cost a fortune. On top of that, despite being oversized everywhere else, the dress is inexplicably far too short. Even with flat shoes, it would be completely unwearable. So to summarise: the sizing is completely inaccurate, returns are not actually accepted, and customer service does not exist. Before you purchase, take a moment to look at their Trustpilot page — it’s filled with negative reviews that mirror exactly what I experienced. It’s clear my situation isn’t an exception but part of a much wider pattern. I would absolutely never buy from this company again, and I strongly recommend others avoid them as well.