Jane M.
I ordered a normal size 16 wedding…
I ordered a normal size 16 wedding dress and when i fitted it found it was too small i was refused a refund and was told i would be sent a gift voucher for 50% of the price and when i received the voucher it was invalid si i wouldn't recommend purchasing from this company
Response from laveliya.comFeb 28, 2026
Dear Customer, We are sincerely sorry to hear that you are disappointed with your experience with our product and service. We understand your frustration and would like to extend our deepest apologies for the inconvenience you have encountered. Regarding coupon issues, there are extremely rare instances where they may not be usable. However, please rest assured that you can contact our customer service team to have them reset, and we will resolve your issue as quickly as possible. We deeply regret that your experience has not met your expectations, and we hope to have the opportunity to rectify this. Sincerely, Laveliya Customer Service Team




