KRYPTONITEReviews of kryptonitelock.com

Nearly a year later I am still trying to get my money back from paying to insure my lock with them. I filled out all the info online and went through to the last stage and submitted the payment but got an immediate error saying it had failed. However, they didn't fail to take payment! I wrote to them through their internal web help system copying evidence of my credit card statement and the Kryptonite deduction. It took 5 months for them to reply saying try again with their help! I asked for my money back given the poor response time, have heard nothing after 6 months. It isn't much but I really wouldn't trust them to respond if my bike was stolen. Update November 2023: Kryptonite got back in touch but did nothing and did not reply to me despite my emails. So more than 3 years later, they are still holding my money for - no registration, no nothing! Don't bother with this company, their guarantees are almost certainly worthless.

Do execs ever feel embarrassed knowing they're ripping people off with their garbage products? I doubt it; likely they're sociopathic. My lock never worked properly and now after one year of use it's going in the bin. I've cleaned and oiled it consistently to keep it maintained and the bolt WILL NOT move; it's decided it's never going to budge again. So, money well spent, clearly.

I've lost a piece of my kryptonite lock chain in a street drain. I was amazed to see Kryptonite just shipping me an entire brand new lock to go with my chain. Will continue to buy their products. Great customer service from Diane - thank you.

My bike was stolen in March 2021 and the lock was registered. The lock was quit expensive (£90 or so for the New York one). Despite this thieves cut through it and I haven’t received my money back from Kryptonite. I feel so violated by the whole encounter and so let down by Kryptonite, who I thought I could trust. I’m now trying to figure out how to take them to court.

The first time I contacted them about replacement keys for my older lock (NYC) edition. It took them 4 months to return my email WutTF!? Recently I bought a new U-lock, ordered replacement keys from their site. They gladly took my money, a month later, no keys, email, tracking, nothing! Products are solid — the company is a joke!

Absolute joke of a company ..I have a faulty lock Stuck to the back of my truck and I cannot even get a response from them ... I have emailed and even tried the pathetic Instagram site.. UPDATE **** I just received a reply from Kryptonite saying that they take reviews seriously.... A reply to a review I made 13 months ago! That's how serious they take there customers....

Customer Service Does Not Exist As many, many people have said, they will never get back to you about anything. I submitted a few requests to have the ATP transferred over to a different bike due to the initial bike being a lemon. No response. Asked for new keys, no response. Followed up, no response. Then simply ignore you. Yes, it is a solid lock, but at this price point, customer service should be a given. Very unfortunate.

Anti-theft protection offer is a scam Bought the lock on the 27th of April, tried to register for the anti-theft protection offer, but the form doesn't work, sent them a message on their ticket service and didn't get an answer so far(almost a month later(. I have one month to register, so I guess I won't be able to do it. *****EDIT**** Registered my complain on May 2021, and they've sent me a reply today, 24th of June 2022, more than a year later... nice timing!