KRYPTONITEReviews of kryptonitelock.com

I have waited 1 year for a response to a query and help with their service which I am paying for! The company gives you a ticket number and states do not follow up regarding a query or you will be put to the back of the queue. Everyone who has experience shopping knows that if you cannot chase up a company, they just wont get back to you. You may be able to lock your bike, but the customer service is non existent and therefore I would suggest not bothering to pay for the theft service, because in the time it takes for any response you could have bought yourself a new bike. P.s the locks are expensive compared to others on the market, so the service should be top notch! Very very unsatisfied customer who would like a refund, or a resolution.

No responses from customer service. I tried calling, and all I got was a poor woman who was utterly out of her depth using a computer. She was very stressed, but given 10 minutes on the phone, asking where my order was, she couldn't clearly articulate what state it was in. She promised to get back to me, but hasn't. I don't know if I'll ever get my keys. At least if I do, I've already raised and settled a dispute with my cardholder and had the money refunded. What an actual joke of a company. They need to give that woman some more support or training. Next time I buy a lock, it's going to be Abus.

I had some issues with my kryptonite lock (I couldn't open it, the key wasn't turning completely). Considering the premium price, I'm disappointed by the product quality. The customer care wasn't responsive as I expected: I received their reply after eight days - but they gave me good insights - and I could remove the locker and free my bike. I'm afraid of using this locker again.

**Update July 2022: customer service contacted me and sent me a new lock. It took a long time but they came through in the end! My bike was stolen in broad daylight in August 2020. The thieves cut right through my Evolution lock, leaving no trace. The lock was registered. I contacted Kryptonite numerous times without receiving a reply, and it was only after leaving a negative review here that they responded. I have updated my rating now that I am satisfied with the outcome.

My kids lost their bike keys, we contacted Kryptonite in USA and we provided the key number. They said in two weeks you will receive the keys and that happened. Also for free from USA to Canada. Amazing customer service. The duplicates are working perfectly. We will buy their products again.

They are very very slow to respond to emails, however, after a small piece of my lock broke, i reached out to them, and eventually.... responded to my email, and sent me an entire new lock to replace my previous one when only a tiny element had broken off. BRAVO!

Honestly you need to read this before you buy a Kryptonite lock. This review comes from a guy who likes good quality items that work. I am here to save you time and money. After buying two Kryptonite locks, both locks ended up in the bin after a 2-5 months of active usage. The lock itself does lock your bike and occasional reviews mention that they were opened by bike thieves. However, the main problem is not that the locks won't protect your bike from being stolen. It seems to be its natural cycle that the lock simply brakes after certain amount of usage - like you meant to buy a new one. It rusts (under normal conditions) and one random moment you just simply can't remove the key. In this case you either have to cut your bike off from the lock, or you were lucky enough that the key did not turn while you had it in your hand. Nonsense. A lock should not just stop working after a few weeks of active usage. Main problem. This lock is NOT waterproof at all. The lightest drizzle will start to rot the lock and it's key, the doomsday is inevitable. Avoid it at all costs. The other times handy WB 40 is useless against this menace, it actually makes it worst that I experienced as well. A bike lock should work for a few years. Should not rust after using it. I mean what were these people thinking. They are producing a bike lock that meant to be used outside, yes in the rain dear engineers and in rough conditions. Create a product that works, do not rip people off. These are the products that use up or planet. Governments should not allow such thing to exist in 2021.

Lock does not work Waiting for reply from customer service. Very slow. Wondering if I will even get a reply.