KRYPTONITEReviews of kryptonitelock.com

Ich habe mir das Kryptonite NY Diamond nach mehreren YouTube‑Videos gekauft. Das Schloss selbst macht einen sehr robusten Eindruck; auch die Beschichtung am Bügelende und an der Querstrebe wirkt hochwertig. Was jedoch ein absoluter Witz ist: Der mitgelieferte Schlosshalter ist für ein 2‑kg‑Schloss völlig ungeeignet. Für ein so teures Schloss einen billigen Halter beizulegen, der mit einem Band und etwas Gummi befestigt werden soll, ist enttäuschend. Das Band franst bereits aus, und an nicht runden Rahmen lässt sich der Halter kaum sinnvoll montieren. Aus diesem Grund vergebe ich nur 3 von 5 Sternen und werde mich nach einer alternativen Halterung umsehen.

I ordered two replacement keys for my lock and got an E-mail that they confirmt my order, but now two weeks later nothing has happent. I wonder if i ever get my keys. My keys has now arrived so i will raise to 3 stars, if they want more stars they have to give better information during the progress of the order.

Terrible company. The warranty is basically a scam. They take weeks or months to reply to your emails once the lock fails. Then they send you away again to try things which make no difference. Then it's more weeks and multiple follow-ups before receiving a reply. Rather than apologising the for the failure of the lock. The employees seem to have contempt for the fact that customers claim on the warranty used to sell the product. Edit: We were eventually sent a new lock, although it took way too long and too much time invested.

Edited review : After having my bike stolen on June 6, 2023 from my collective underground garage locked by New-York Lock Standard and Messenger Mini+ and since I had subscribed to ATPO. I submitted a claim on June 12 and received a confirmation of my application by automatic e-mail, stating that I would be contacted by their team within 5 to 7 days. As I didn't receive a reply, I contacted them again on July 18 and 19 with all the new information in my possession: details of my home insurance cover. I had already sent the purchase invoice for the Kryptonite lock, the ATPO subscription confirmation, a photo of the dismantled lock, a photo of the lock keys, the lock key number, the purchase invoice for the stolen bike, a photo of where the bike was parked and a photo of the bike before theft. After getting no answer to my emails and requests on their website, I came on their Truspilot page and writted a negative review on July 31. They answered me on the Trustpilot page the same day and came back to me by email the next day, August 1st to confirm that my claim was complete and gave me the amount of the compensation. I finally received the transfer for the compensation on August 17. I'm glad it is over and that they have finally fulfilled their commitments.

Purchased a lock in April, the spring mechanism appears to have failed making it difficult to operate the lock. Raised a ticket #420205 with Kryptonite customer support a week ago, still no reply, the ticket informs me if I attempt to follow up on the progress of the query I will be sent to the back of the queue. This has left me effectively paralysed not knowing when if I will receive a reply? Update, Kryptonite has finally sent a replacement lock, thank you.

Replacement key system seems to be more of marketing ploy than a reality. I ordered it months ago … but today it did arrive

I ordered a replacement key for my lock a couple of weeks ago. On the order page it said dispatch time 1-3 business days. As I still hadn’t had a dispatch notice I decided to contact them via their message/ticket service a couple of days ago. I have still heard nothing from them. I’m starting to wonder if this website is a scam and whether I have lost my money! UPDATE: 28/02/2023 Happy to say Kryptonite asked for my contact details today and also messaged me today saying they will dispatch my order by the end of the week. UPDATE: 29/3/3023 The key arrived a couple of weeks ago, however, they sent me the wrong key!! I have messaged them but had no reply. KRYPTONITE..please, if you read this can somebody re-send the correct key? FINAL UPDATE! 4/4/2023 Happy to say I did get a message from Kryptonite about the wrong key being sent.. they apologised and said they’d get another one sent via UPS. They did exactly that and the new key arrived pretty swiftly.. it was the correct key and it works great! So thank you Kryptonite for restoring my faith in your company with this response.. I have upgraded the stars in this review and now feel happy to use the company again if needed.

I had 3 locks from this company, they are great and work well. However I made the mistake to buy the accompanying insurance with my last lock. Terrible mistake... They were quick in getting my money with a straightforward process. Unfortunately a few months later my bike got stolen and I made a claim expecting a quick resolution having clear picture of the broken lock and police report. The only thing I have received from Kryptonite so far is an automated email response that asks to wait 30 days from the date of submission. Well it is now well over 2 MONTHS from my submission and I did not get any response... I sent plenty of follow ups which had no response as well. Update: 3 months later since my claim submission I have heard back from Kryptonite. Now 4 months later it has been approved and I have got paid. TL;DR: good locks but the insurance is crazy slow. Be prepared to wait for months. Posting on TrustPilot may help.