Kohl'sReviews of kohls.com

Even though I wrote the correct address, it was returned to the warehouse. I then needed to go to the store and buy the product over again. One of the other products I ordered needed to be picked up in store. That wasn’t an easy experience. When I went to look for the numbered box that contained my product it was blocked by racks of clothing that needed to be sorted through. Horrible experience. Called customer service and they could care less. Still waiting for my refund.

I received terrible customer service today from Kohls customer service line from an agent named Roxanna. I did not receive my order, despite a photo of my home with bags for goodwill on the doorstep, which stated I did! I never received the package. Instead of offering to resend my order or credit my order, they had me issue a dispute with the kohls credit card company for receive the credit. This was after I received a package from kohls that same day that was meant for another customer. I will not ever use their company again, even though I have been a customer for over 20 years. I am now going to need to wait to see if my dispute is approved in 3 months. The kohls visa customer service agents were professional and kind, unlike the experience I received from the department store customer service line.

Kohl's has been purchased by Captial One. BIG MISTAKE. The customer service has gone to trash, and it is to complicated to log into your account. I guess they are on their way out of business, because there is no way to survive with horrible customer service. Taking my money to AMAZON

Tammy and Abbey took the time to help me find an item I was looking for. They sifted through clothing then looked for it in a different location. They were professional, friendly and efficient. Clearly, Tammy and Abbey seek opportunities to help customers even when busy with their own tasks. Teresa at the checkout counter was equally impressive. She answered my questions and assisted me in an efficient and friendly manner. People in line did not have to wait long as she quickly but patiently checked me out. I have always found Kohl’s to be responsive to their customers. Today Tammy, Abbey and Teresa went above and beyond to assist me while keeping up the pace of a busy work environment.

Called customer service and I had the rudest, unknowledgable people multiple times I called. Not sure where these people are from, but could not understand a word. And they hung up every time I called. Of course my order is wrong don't even know how to get this corrected since Kohls has encompantant customer service. I WILL NEVER ORDER FROM KOHLS EVER AGAIN

Wish I could rate it lower. Have twice ordered online to be delivered to my son in another state, changed the address, made sure I unclicked the box for "this is my billing address" Items still came to billing address, which requires me to return items to store and re-order just so they could do the exact same thing. Called customer service, could barely understand them and the only advice was for me to verify shipping address. My advice is to just stop shopping at Kohl's

TERRIBLE SERVICE!! My order is way past the delivery date. UPS states the order is lost. Kohl's live chat is no help - they just say to wait another 24hours. They give me the customer service number 855-564-5705 to speak with a live person. That number is totally automated and there is no option to speak with a live person. I've spent 2 hours on this today and there is no resolution.

No handicapped carts walked a country mile to find a men's department unstaffed. I was looking for Nautica shirts but they are only available in other stores. This store is not handicapped friendly and the only staff you see are at the register or guarding high pilferage departments. It hurts to shop at Kohl's